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Middle Office Platform
The only AI-powered Middle Office Platform that unifies PLM, QMS, EHS, and SRM into a single, intelligent solution
ProductQuest
Product Lifecycle Management
Design Quality
Design Process and Quality System Development Tools in Product Lifecycle
Design Quality: Connecting Design to Documentation
QualityQuest
Complaints Management
Documents and Learning Management
Quality Management
Risk Management
Challenges with Triage and Investigation in Complaints Management Process
Manufacturing Challenges and Industry Trends Towards Digital Transformation
Frost Radar for Quality Management Systems Names ComplianceQuest Leader
Automation of the Risk Management Lifecycle with AI and Analytics
PartnerQuest
Supplier Management
The Ultimate Guide to Next-Generation Supplier Management [e-Book]
SafetyQuest
Safety Management
Environment and Sustainability
Safety Essentials: Key ‘Must-have’ Components for Safety Management at Any Enterprise
Environmental & Sustainability Management
Transform quality into an enabler: boost efficiency, increase satisfaction, and trim costs with a fully connected, AI-powered quality management solution
Enable risk-based thinking throughout your quality processes with a fully integrated risk management solution
Increase supplier performance, reduce costs, and streamline your supply chain with integrated supplier quality and collaboration tools
Identify and minimize safety events. Prevent accidents, safeguard workers, and ensure their well-being and health
Proactively and accurately monitor and measure your company’s impact on the environment to improve performance and reach your environmental and sustainability targets
Self-guided Product Tours
Product Demo Videos
Pricing
ComplianceQuest covers the whole spectrum of customers, industries and regions across the world. Whether it is a small, medium or enterprise sized manufacturer, companies choose ComplianceQuest for its end-to-end Product Lifecycle, Quality, Safety and Supplier Management Solutions.
Salesforce
Leveraging AI to Create a Safer Workplace Environment
Why an EHS Solution Built on Salesforce Works Better Than One Built on AWS or Azure
CQ Platform
Humans: The Real Superheroes of Artificial Intelligence (AI) in Quality Management
Recent Blogs
Recent Infographics
Recent Case Studies
Featured Case Study
ComplianceQuest Medical Devices QMS Success Stories eBook
Recent Checklists
Featured Checklist
Complaint Handling Process for MedTech and Life Science Companies
Course Offerings
Recent CQ Guides
Featured CQ Guide
Datasheets
Brochures
Demo Center
Podcasts
Podcast
Aphria (now Tilray) CIO talks about their implementation of ComplianceQuest, Rootstock and Salesforce
Videos
Recent Webinars
Webinar
Unlocking the Value of Complaints
Recent Whitepapers
Whitepaper
Why You Need to Digitally Transform Your QMS
Recent Compliance
Compliance
The Ultimate Guide to ISO/IEC 17025:2017 Compliance
Infographic
Safety Technology Trends to Watch in 2023 (Infographic)
Recent Toolkits
Featured Toolkit
Data-driven Safety – Strategic Resources for Monitoring of Key Performance Indicators
Events and Webinars
Events
Upcoming Webinars
Featured Event
MEDevice Silicon
19 Nov, 2025
Silicon Valley, CA
About
About ComplianceQuest
Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality, Safety, and Supplier management platform, built on Salesforce.
Our connected suite of solutions helps businesses of all sizes increase quality, safety and efficiency as they bring their products from concept to customer success.
Meet the Leadership Team
Careers
Where Your Career Takes Flight: Join our dynamic team and be part of an innovative, collaborative and rewarding workplace culture.
Corporate Citizenship
Impact Through Action: How the ComplianceQuest team supports social causes and community engagement
Customers & Testimonials
Newsroom
The Pulse of ComplianceQuest: Our newsroom shares stories of innovation, progress, and change
Partners
Stronger Together: How our partnerships drive success and innovation
Upcoming Events
Transform customer complaints to valuable sources of insights for continuous improvement through smart automations and integrated regulatory reporting
Customer Complaints are a regular occurrence for businesses today. Yet complaint management still faces numerous challenges.
In our fast-paced environment, customer feedback can come from many sources including social, call center, field sales, services, web, warranty, to name a few. Capturing complaints from these sources and ensuring that they are quickly and properly dealt with makes a big difference in how customers perceive your organization.
If you’re in a highly regulated industry, then failure to capture and manage customer feedback and complaints appropriately — or receiving too many of the same complaints — can lead to audits, fines, and regulatory repercussions.
Outdated, inflexible systems with poor integration make handling customer complaints needlessly more difficult and time-consuming. Agents – including complaints and call centre personnel – must navigate multiple systems while trying to resolve customer issues. These systems also create information barriers, blocking the flow of crucial customer and complaint information. This can result in customer issues, product flaws, and bad information going undetected for long periods of time, making it difficult to detect trends in customer complaints and acting proactively.
Your performance is only as good as your suppliers’. Businesses that want to thrive in today’s market need a secure, cloud-based solution that fosters best practices in supplier relationships, ensuring quality, compliance, and readiness.
Businesses that want to turn complaints into a valuable source of customer insights need a modern complaints management solution. A solution that automates complaints intake, handling, and closure while seamlessly integrating with other quality and regulatory processes to accelerate continuous improvement.
Gain insight on how to prevent future issues as well as the fuel to ignite further innovation. With CQ Complaints Management Solution, you can standardize and simplify post-market surveillance to improve product safety, reliability and quality.
ComplianceQuest is a cloud-based platform that allows you automate your complaints management processes and make them more efficient. With CQ’s complaints-specific applied AI use cases, you can decrease the risk errors in case to complaint intake as well as complaints handling and significantly speed up your time to regulatory submission.
Additionally, it is tightly coupled with NC, CAPA and other QMS capabilities, making it possible to spread the voice of customer (VoC) within your organization and drive customer-focused continuous improvement.
Most customer complaint handling is reactive. Go above and beyond with an AI-powered suite of complaints solutions for a proactive approach to increase customer satisfaction.
Ensure customer delight and regulatory compliance through end-to-end management of complaints and increase efficiency with smart automations and applied AI use cases.
Submit eMDRs to the FDA with just one click. Automate your MDR submission process and receive automatic acknowledgements through the FDA electronic submission gateway.
Customer Success
The Strongest Data Security Measures
ComplianceQuest is proudly built on the Salesforce cloud, one of the most secure and trusted clouds in the market.
Proactive Continuous Improvement
ComplianceQuest provides complete closed-loop processes to deliver integrated quality management. What’s more, trend recognition and predictive analytics help you spot alarming trends early on and take proactive measures.
Fully Digital and Reliable
ComplianceQuest’s cloud-based platform supports fully digital business with modules that are based on domain expertise and best-practices. It allows for a unified system across departments that can be securely monitored and managed from anywhere.
Harmonized, Connected, and Easy to Use
ComplianceQuest’s UI that is proven to increase user adoption and efficiency. CQ’s modern platform also comes equipped with personalized portals for each user, an AI assistant and guided workflows that support users across every task.
Smart at the Heart
ComplianceQuest’s platform has embedded AI technologies and advanced analytics. Every user across the organization can benefit from applied AI use cases and smart recommendations that make everyday tasks much easier.
Unlock your Digital Transformation with our AI-powered Product Lifecycle, Quality and Safety management platform
-80%
Cost of IT Infra Management
-45%
CAPA raised per Year
-48%
Cost of Quality
-50%
Change Request
-24%
Cost of Labor
+54%
Employee Engagement
-32%
Customer Complaints
-70%
Employee On-boarding & Training Time
-46%
Audit Finding
+37%
Customer Satisfaction
Transform Complaints into Insights with AI-Driven Complaints Management Complaints management is no longer about firefighting issues as they arise. It’s…
KPMG recently published a forward-looking report titled Medical Devices 2030. The…
Nobody likes to hear bad feedback. But, unfortunately, businesses especially…
We all know that the process of managing complaints can…
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