Privacy Policy

ComplianceQuest is a highly flexible 100% cloud based EQMS built using the Salesforce platform. We streamline quality, compliance, content and collaboration management workflows across your company and globally-based supply chain networks, using the world’s most proven enterprise cloud platform from Salesforce.

This document sets forth the ComplianceQuest Online Privacy Policy (the “Privacy Policy”) for this website (the “Site”). If you have objections to the Privacy Policy, you should not use this Site. We respect the privacy of your information. We provide this explanation about our online information practices as a show of our commitment to protect your privacy. We do not sell or rent or share or in any other way use personally-identifying information collected during your use of our website without your permission.ComplianceQuest commits to compliance with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks set forth by the Privacy Shield Framework and the U.S Shield Framework as mandated by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from the European Union to the United States. To learn more about Privacy Shield and Certifications through the Salesforce Platform, please visit trust.salesforce.com.

We collect personal data to ensure we provide great services to all our customers and additional goods and services in which you might be interested. At the time our site, we collect and store your name, address, and other personally-identifying information. We use this information to provide you the best experience when us website and products. We may ask you for personally-identifying information at other times, such as if you enter into a promotion, register for a webinar, or communicate online with us. If you opt-in to receive information regarding a third-party promotion, you give us your permission to share your name and email address with the third party offering the promotion. In addition, we automatically gather general statistical information about our website and visitors, such as IP addresses, browsers, pages viewed, number of visitors, services purchased. We use this data to determine how much our customers use parts of our site, so we can improve our site.

As part of our service, we may use cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from and stored on your computer’s hard drive. Generally, we use cookies to remind us who you are and enable us to access your account information, so you do not have to re-enter it; to gather statistical information about usage by registered or unregistered users; to research visiting patterns; to help target advertisements based on user interests progress and participation in promotions. Preference and options configured in your browser determine if and how a cookie will be accepted. You can change those on your computer if you desire. By changing your preferences, you can accept all cookies, you can be notified when a cookie is set, or you can reject all cookies. If you do so and cookies are disabled, you may be required to re-enter your information more often, and certain features of our site may be unavailable.

Personal information on this Site is collected by ComplianceQuest Inc. ComplianceQuest’s address is 10006 Cross Creek Blvd. Suite 71, Tampa, Florida 33647 and its telephone number is 408-458-8343. The Site may contain links to other sites at which personal information is collected. In such instances, unless expressly provided to the contrary, the collection and use of your personal information will be governed by the privacy policy applicable to that site. That privacy policy should identify the entity that is collecting your personal information.

We use your personally-identifying information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings, and to customize our site’s content, layout, and services. We may use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new services, and promotions. We may ask you to voluntarily provide us additional information regarding your requests, personal or business interests, or experiences which we may use to customize our service or website for you. We may use your email address, your mailing address, and phone number to contact you regarding administrative notices, new product offerings, and communications relevant to your interest in our solutions and use of the site. If you place a request for products or services, we use information to process your order and collect additional information, including billing information, credit card number and expiration date, and tracking information from checks or money orders. We may also use information to resolve disputes, investigate problems, or enforce our Master Subscription Agreement. At times, we may review status or activity of multiple users to do so. We may disclose or access information whenever we believe in good faith that the law so requires, or if we otherwise consider it necessary to do so to maintain service and improve our products and services. We use your IP address to help diagnose problems with our server, to manage our website, and to enhance our site based on the usage pattern data we receive. We employ reasonable and current security methods to prevent unauthorized access, maintain data accuracy, and ensure correct use of information. Your account information and profile are password-protected. We recommend that you do not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited email. Remember to sign out of your account and close your browser window when you have finished your session. This is to help ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place where others may have access to it. Whenever you voluntarily disclose personal information online — for example on message boards, through email, or in chat areas — that information can be collected and used by others. No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk. We do not process or own any data submitted by our customers via our Modern Cloud Enterprise Quality Management System (EQMS) solutions suite, and the security and processing of this data is the responsibility of the customers who are the data owners. To update, correct or delete personal information, you can contact a ComplianceQuest representative at AppSupport@compliancequest.com. Your account can be deleted or deactivated but doing so will result in your not being able to access member services.

While we utilize Personal Data according to the policies outlined above, we do not use any collaboration cloud platforms (such as Google, Microsoft, Box, etc.) to retain data for developing, training, or improving generalized AI and/or ML modules, or for any other such purpose.

The Privacy Policy of an advertiser or promotional service appearing at our site may differ from ours. We encourage you to read that policy before responding to the offer.

ComplianceQuest is committed to resolving complaints about your privacy and our collection or use of your personal information. For more information, please contact PrivacyOfficer@compliancequest.com.

By using our website, you consent to the collection and use of this information in the manner we describe.

To contact ComplianceQuest with questions or complaints about our participation in the Privacy Shield Framework, any personal data ComplianceQuest has personally collected, or this privacy policy, please email PrivacyOfficer@compliancequest.com.

We review this privacy policy on an annual basis for compliance with internal procedures and industry standards. If a change is made to this privacy policy, we will post the changes on the Privacy Policy link on our website, and we encourage you to check our website frequently for updates. These Terms were last updated in June 2024.