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Nonconformance & Cost of Conformance

Play Video of non-conformance

Fix nonconformance issues with precision and agility – avoid costly rework

Reduce Cost of Quality (CoQ) from internal failure and prevent product recalls with an automated, data-driven process for identifying and managing nonconformance of both products and processes

Enable your team on the shop floor or in a lab to quickly identify and fix the underlying cause of a nonconformance or an uplanned deviation.


With CQ Nonconformance Management Solution, you can capture, triage, investigate and disposition all nonconformances in a timely and effective manner.

Identifying and managing product and process Nonconformance and eliminating its cause is critical to an organization’s quality system. This is especially pertinent in the stringent FDA and ISO compliant environments, where a non-conforming product, material, or component could lead to costly rework, or worse, a product recall. Our primary goal, in addition to reducing CoQ, is to capture and act on a nonconformance before it leaves the organization and reaches a customer.

Benefit #1: Reduce CoQ Due to Internal Failures

Poor quality can happen at any stage of the product lifecycle, from engineering to production, and this will have direct impact on the cost of quality. Additional costs can be incurred from any of the following: Loss of time and costs associated with analyzing nonconforming goods or services to determine the root causes; retesting products after reworking on them; scrapping defective products and incurring additional costs to replace them; and even escalation to a CAPA. With a collaborative approach to nonconformance management, you can prevent any variance to process, parts, or equipment and ensure periodic training of your shop floor workers to align to the ever-changing quality parameters.

Reduce CoQ Due to Internal Failures
Leverage Einstein Predictive Analytics to Spot Trends and Drive Continuous Improvement (CI)

Benefit #2: Leverage Einstein Predictive Analytics to Spot Trends and Drive Continuous Improvement (CI)

ComplianceQuest’s Nonconformance Management solution uses Einstein Predictive Analytics to capture nonconformance trends and draw insights from data. It helps with spotting key risks, escalate to a CAPA ahead of time and also drive continuous improvement (CI) of the entire quality management process. Insights drawn from data helps with identifying recurring errors, patterns of issues, the stage of production at which the error originates frequently, the process variation that is causing the error and so on. CQ’s Nonconformance Management Solution automates the process of finding a permanent and effective solution, with agility and nimbleness.

Benefit #3: Catch Nonconformance Early Before It Reaches a Customer

An unwanted recall can erode brand image and lead to revenue losses. By identifying a nonconformance before it leaves the proverbial four walls of the company, you can reduce the overall cost of quality, prevent a potential injury for the end user, avoid unnecessary penalties/fines and protect brand image. Having an end-to-end automated EQMS can ensure that any quality issues are identified before dispatch and addressed in a timely manner before it reaches a customer.

Catch Nonconformance Early Before It Reaches a Customer
With Nonconformance Management, Attain Greater Customer Satisfaction by Reducing Client Objections

Benefit #4: Attain Greater Customer Satisfaction by Reducing Client Objections

Improve customer delight by ensuring the quality of your products, with robust process control to reduce quality gaps and conform to product specifications. Even minor variations can cause customer dissatisfaction and allow the customer to start looking for alternatives. Minimize variability of materials, waste, and rework to reduce lead times and increase production yield. With an integrated, enterprise-wide quality management system, gain visibility into quality processes across the entire lifecycle to increase customer satisfaction.

Benefit #5: Ensure ISO and FDA Compliance

FDA’s 21 CFR 820.90(a) defines nonconformity as any nonfulfillment of specifications that applies to both products and processes and provides specific guidelines to different industries. It requires manufacturers to establish and maintain procedures to control product that does not meet the specified requirements by identifying, documenting, evaluating, segregating, and dispositioning the nonconforming product. According to ISO 9001, nonconformity can occur at any level in an organization, quality control and manufacturing to personnel procedures and categorizes them as minor and major issues. CQ’s EQMS automates ISO- and FDA-compliance, using a risk-based approach to prioritize nonconformances and initiate corrections to meet the specifications. This can improve customer satisfaction, boost employee morale as well as reduce cost of quality. Most importantly, CQ’s EQMS has a pre-built environment to make it efficient for quality leaders to design quality workflows for ISO and FDA compliance.

Ensure ISO and FDA Compliance
Minimize Risk by eliminating cause of nonconformance

Benefit #6: Minimize Risk

Nonconformance due to internal failures can lead to delay in product delivery, rejection of product, rework, spiraling operational costs and regulatory noncompliance. Catching it on time and identifying the root cause can prevent recurrence as well as effect continuous improvement and innovation. CQ’s Nonconformance Management Solution, with an integrated Risk Management Module, automates nonconformance management workflows to identify, document and prevent nonconformances, with a specific focus on high-risk nonconformances. It also enables periodic training of employees to reduce human errors and initiate root cause analysis for the critical issues.

Support Your Entire Organization

Nonconformance Management


Get visibility across NCRs in real-time to quickly identify systemic issues, reduce cost, and prevent recurrence

Nonconformance and Quality


Improve process control to reduce quality gaps, lead time, increase production yield and prevent a nonconforming product reaching the marketplace 
Nonconformance during manufacturing


Enable teams to quickly capture, triage, find root cause, and take any remedial steps to effectively prevent waste, rework, and delays
Nonconformance Management for Engineering Division


Quickly access necessary nonconformance data to perform investigation and risk assessment to eliminate root cause(s)
Nonconformance Management for Operations


Easy retrieval of information to reduce review cycle time and for data-driven decisions to authorize disposition of nonconforming material
Nonconformance and Supplier Management


Gain visibility, improve collaboration and minimize lag times for supplier corrective actions
“We have rolled-out ComplianceQuest across our company to automate various elements of QMS requirements such as Document Management, Complaints, Non-conformances, Corrective Action (8D and A3), Supplier Management and Audit Management. We have been using the software for more than 2 years. We are glad to see how well the system is being used across the company.
We have several thousand users on the system currently and working to scale the usage further. CQ solution has been configured to meet our needs, works elegantly across languages, across time zones, and business verticals. With integration between CQ and SAP to exchange critical data, the process automation provides a lot of productivity. CQ configuration team and support have worked hard to ensure that our needs continue to be met. They consistently go above and beyond. We cannot be more pleased with our use of CQ QMS capabilities and would definitely recommend to anyone who is looking for a modern cloud based EQMS solution especially if you want a scalable EQMS solution. ”

–Solution Consultant at a leading auto components company

Nonconformance Management Features

Nonconformance Management Features

nonconformance management features




Streamline recording and management of all types of events from single or multiple sites in one centralized system.




Simple, easy-to-use user interface to document allows instances of nonconformance from one or multiple sites.




Comprehensive triaging, risk assessment and documentation of results to provide direction for the required resolution.




Enforce containment activities to control and prevent improper usage of nonconforming material.




Employees from one or multiple sites and divisions can collaborate to propose different disposition types and hold virtual material review boards.

Root Cause Analysis


Root Cause Analysis

Perform root cause analysis, document the outcome in detail and submit for CAPA evaluation.

CAPA Evaluation


CAPA Evaluation

Evaluate every nonconformance or event against the CAPA requirements of your organization and generate CAPA if required.




Reach out to others across the enterprise and in the supply chain to solicit feedback without having to give up ownership of the tasks.

Mobile Access


Mobile Access

Complete access to the QHSE solution including reports, approvals, record views, reviews, alerts etc., on your mobile for business continuity.

Social Like & Follow


Social Like & Follow

Like and follow relevant records in the system and be notified via email, dashboard, and mobile to stay abreast of developments.

Reporting and Analytics


Reporting and Analytics

Utilize pre-developed best practice-based reports and create additional reports and dashboards to suit your requirements.

Nonconformance Management Datasheet

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Build Business Value by Proactively Listening to Your Customers’ Complaints


   January 19, 2021   |   02:00 - 02.30 PM EST

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