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The only AI-powered Middle Office Platform that unifies PLM, QMS, EHS, and SRM into a single, intelligent solution
Product Lifecycle Management
Enable cross-functional collaboration and accelerate your product lifecycle with a cloud-based platform for innovation
Design Process and Quality System Development Tools in Product Lifecycle
Design Quality
Get full visibility over your product design processes and make collaboration easy to get your products to market faster, compliantly
Design Quality: Connecting Design to Documentation
Complaints Management
Transform customer complaints to valuable sources of insights for continuous improvement through smart automations and integrated regulatory reporting
Challenges with Triage and Investigation in Complaints Management Process
Document and Learning Management
Say goodbye to paper! Modernize your processes with connected document, training, and change management
Manufacturing Challenges and Industry Trends Towards Digital Transformation
Quality Management
Transform quality into an enabler: boost efficiency, increase satisfaction, and trim costs with a fully connected, AI-powered quality management solution
Frost Radar for Quality Management Systems Names ComplianceQuest Leader
Risk Management
Enable risk-based thinking throughout your quality processes with a fully integrated risk management solution
Automation of the Risk Management Lifecycle with AI and Analytics
Supplier Management
Increase supplier performance, reduce costs, and streamline your supply chain with integrated supplier quality and collaboration tools
The Ultimate Guide to Next-Generation Supplier Management [e-Book]
Safety Management
Identify and minimize safety events. Prevent accidents, safeguard workers, and ensure their well-being and health
Safety Essentials: Key ‘Must-have’ Components for Safety Management at Any Enterprise
Environment and Sustainability
Proactively and accurately monitor and measure your company’s impact on the environment to improve performance and reach your environmental and sustainability targets
Environmental & Sustainability Management
Electronic and Automated Approach to Audit Management
Managing the Tools of the Trade
Manage Operational Risk Tracking, Evaluation, Mitigation and monitoring
Leveraging CAPA for Continuous Improvement
Ensure your laboratory is compliant with systematic and efficient laboratory investigations
Incident Reporting and Management
Organization, Collaboration and Governance for Efficient Changes
Conduct smart management review meetings with a tower of data to improve your quality and safety systems
Gain 360 degree vision into enterprise wide Safety risks
Enhance Safety and Compliance with Smarter Chemical Management
Ensuring Quality across Departments & Locations
Partner With Suppliers And Vendors To Improve Quality And Safety
Create Loyalty by Addressing Customer Complaints Smartly
Bring Consistency to Permit Practices
Make it easy for your people to manage, track and analyze environmental and sustainability metrics
Bring higher quality products to market quicker with design controls, projects & DHF
Streamline Permit Management and Ensure Compliance
When Learning Propels Organizational Growth
Improve efficiency, productivity, and compliance with a solution designed for today's diverse workforce learning styles
Strategically manage the complete lifecycle of your product
Efficient Waste Management for Compliance & Sustainability
Relevant Information within reach - Always.
Assuring Quality Products and Services
Self-guided Product Tours
Product Demo Videos
Pricing
ComplianceQuest covers the whole spectrum of customers, industries and regions across the world. Whether it is a small, medium or enterprise sized manufacturer, companies choose ComplianceQuest for its end-to-end Product Lifecycle, Quality, Safety and Supplier Management Solutions.
Salesforce
Leveraging AI to Create a Safer Workplace Environment
Why an EHS Solution Built on Salesforce Works Better Than One Built on AWS or Azure
CQ Platform
Humans: The Real Superheroes of Artificial Intelligence (AI) in Quality Management
Recent Blogs
Recent Infographics
Recent Case Studies
Featured Case Study
ComplianceQuest Medical Devices QMS Success Stories eBook
Recent Checklists
Featured Checklist
Complaint Handling Process for MedTech and Life Science Companies
Course Offerings
Recent CQ Guides
Featured CQ Guide
Datasheets
Brochures
Demo Center
Podcasts
Podcast
Aphria (now Tilray) CIO talks about their implementation of ComplianceQuest, Rootstock and Salesforce
Videos
Recent Webinars
Webinar
Unlocking the Value of Complaints
Recent Whitepapers
Whitepaper
Why You Need to Digitally Transform Your QMS
Recent Compliance
Compliance
The Ultimate Guide to ISO/IEC 17025:2017 Compliance
Infographic
Safety Technology Trends to Watch in 2023 (Infographic)
Recent Toolkits
Featured Toolkit
Data-driven Safety – Strategic Resources for Monitoring of Key Performance Indicators
Events and Webinars
Events
Upcoming Webinars
Featured Event
Medical Device & Manufacturing East
20 May, 2025
New York, NY
About
About ComplianceQuest
Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality, Safety, and Supplier management platform, built on Salesforce.
Our connected suite of solutions helps businesses of all sizes increase quality, safety and efficiency as they bring their products from concept to customer success.
Meet the Leadership Team
Careers
Where Your Career Takes Flight: Join our dynamic team and be part of an innovative, collaborative and rewarding workplace culture.
Corporate Citizenship
Impact Through Action: How the ComplianceQuest team supports social causes and community engagement
Customers & Testimonials
Newsroom
The Pulse of ComplienceQuest: Our newsroom shares stories of innovation, progress, and change
Partners
Stronger Together: How our partnerships drive success and innovation
Upcoming Events
In addition to adhering to General Data Protection Regulation (GDPR), data governance and data security requirements
Enterprises face significant challenges when it comes to data privacy. These include keeping up with evolving regulatory requirements, ensuring scalable and adaptable IT solutions for development and testing, as well as establishing and maintaining trust with end-users and customers over their sensitive data.
Regulatory Requirements
There is no doubt that organizations need to adapt to changing regulations when it comes to data privacy. Based on where your company operates around the world, multiple regulatory requirements may apply such as GDPR, CCPA, HIPAA, PIPEDA, and others that require you to safeguard PII and PHI data. Moreover, enterprises are subject to heavy penalties and fines in the event an organization violates data privacy regulations.
Extensibility
IT organizations need to be able to leverage production data when testing during development in sandbox environments. Leveraging real world data accelerates how quickly new business processes can be accommodated in your IT stack and tested by end users using real world type data. However, companies need to remain compliant while leveraging production data to simulate real-world use cases. There cannot be a breach of trust and sharing of private data even in sandbox environments. A flexible and efficient way of working is required during development that avoids manual intervention such as manually create test datasets and importing that data every time your organization is developing in a sandbox.
Client Trust
End consumers and users need to know that their data is always safe with your organization. No one wants to learn about a data breach after the fact. These types of security events impacts the customer’s perception of their trust in a supplier – irrespective of whether they supplied a product or service. Software solutions must adhere to stringent protocols while applying the latest encryption technologies for data at rest and in transit to protect Personally Identifiable Information (PII).
Adherence to GDPR requirements
On May 25, 2018, the landmark privacy law called the General Data Protection Regulation (GDPR) replaced the patchwork of national data protection laws across the European Union for the past 20 years.
The GDPR expands the privacy rights of EU individuals and places new obligations on all organizations that market, track, or handle EU personal data. As companies are increasingly using data intelligence to understand and serve customers better, it’s critical that they are accountable for an individual’s rights to privacy and security.
Organizations need to respect their privacy by restricting what personal data they collect and process by safeguarding that data. Privacy obligations apply to any information, either by itself or used with other pieces of information, that could identify an individual person living in the European Union.
The GDPR has the potential to impact any business that collects data in or from Europe. Significant fines may be levied on organizations who fail to meet their obligations with respect to handling data under the GDPR.
There is no doubt that organizations need to adapt to changing regulations when it comes to data privacy. Based on your company operates around the world, multiple regulatory requirements may apply such as GDPR, CCPA, HIPAA, PIPEDA, and other that require you to safeguard PII and PHI data. Moreover, enterprises are subject to heavy penalties and fines in the event an organization violates data privacy regulations.
On May 25, 2018, a new landmark privacy law called the General Data Protection Regulation (GDPR) replaced the patchwork of national data protection laws across the European Union for the past 20 years.
Organizations need to respect their privacy by restricting what personal data they collect and process and by safeguarding that data. Privacy obligations apply to any information, either by itself or used with other pieces of information, that could identify an individual person living in the European Union.
At ComplianceQuest, we’re making continual adjustments and improvements to ensure we are best positioned to meet our legal obligations and data privacy requirements. We assist our customers to protect and have more control over both organizational and personal data while leveraging native capabilities on the Salesforce platform.
Specifically, we leverage several technologies including Salesforce Shield and Salesforce Data Mask to help organizations comply with protecting PII.
ComplianceQuest has been built from the ground up on the Salesforce platform. This allows us to leverage Salesforce Shield which offers enhanced protection, monitoring, and retention of your critical data stored in the CQ platform. Key features of Salesforce Shield includes:
Sensitive data is natively encrypted, even as key data-related functionality like search, data validation and data visualization is not affected. With a base user license, users can feel safe knowing that their data at rest is encrypted with 128-bit AES encryption for any custom text field. For data in transit, all Salesforce orgs encrypt data with 256-bit AES encryption following the TLS 1.2 protocol. With Salesforce Shield, data at rest can also be encrypted with 256-bit AES encryption.
Flow of data across your org can be carefully monitored using Salesforce Shield to ensure data privacy requirements are met. We understand user adoption of data and how it is used across connected apps.
By leveraging Salesforce Shield, ComplianceQuest ensures that our customers can customize and follow security policies as per their unique requirements. This ensures that malicious activities are prevented in real-time and that the data history is retained for forensic level compliance.
When production data that may contain PII is replicated in a sandbox environment to facilitate development and testing, it is crucial that all sensitive data is protected to avoid non-compliance. This includes names, social security numbers or salary data. By leveraging Salesforce Data Mask, ComplianceQuest ensures that sensitive data is masked with dummy text or random characters or deleted altogether even as the test and validation process works as designed. Salesforce Data Mask capabilities include:
ComplianceQuest is designed to accelerate GDPR readiness through the following capabilities:
Right to be Forgotten
ability to delete customer’s personal data at both an organization and individual level to meet GDPR obligations.
Consent
includes an Individual object for tracking privacy preferences across multiple roles in your organization which can relate to one or many contacts, accounts, and custom object records.
Accountability / Transparency
offers customers robust data processing containing strong privacy commitments. It contains data transfer frameworks ensuring that customers can lawfully transfer personal data to Salesforce outside of the European region.
Data Portability
Salesforce Platform helps customers’ requests to export their data. Data can be extracted via both UI-driven as well as API-driven methods, including reports and report/dashboard APIs, data loader, Apex, SOAP and REST APIs, and third-party ETL tools.
Restriction of Processing
On the Salesforce Platform, records can be identified, exported, and deleted upon receiving a verified request to restrict processing. If the restriction is lifted later, the records can be re-imported.
Security
Salesforce has security built into every layer of the platform. The infrastructure layer comes with replication, backup, and disaster recovery planning. Network services have encryption in transit and advanced threat detection. Application services implement identity, authentication, and user permissions. As mentioned above, Salesforce also offers an additional layer of trust with Salesforce Shield, including Platform Encryption, Event Monitoring, and Field Audit Trail.
The ComplianceQuest platform offers an unparalleled set of user authenticator settings that ensure the highest level of security and convenience for your organization. ComplianceQuest offers Single Sign-on (SSO) capability to improve usability without sacrificing security. Our platform also provides Multi-Factor Authorization (MFA) to add an extra layer of security by requiring users to provide additional authentication factor such as a one-time password (OTP) or by connecting a 3rd party authenticator app, to prevent unauthorized individuals from gaining access to your sensitive information.
With ComplianceQuest you can configure your MFA and SSO options at any time. Administrators can also use our dashboard to monitor user activity, enforce security policies, and track compliance with industry standards such as SOC 2 and ISO 27001.
With our software's robust user authenticator settings, you can be confident that your accounts are secure and your data is well protected.
To know more about how GDPR is addressed on the Salesforce platform, please visit
www.salesforce.com/gdpr/overview/
For more information on ComplianceQuest data privacy, please contact us at
PrivacyOfficer@compliancequest.com
Please confirm your details
By submitting this form you agree that we can store and process your personal data as per our Privacy Statement. We will never sell your personal information to any third party.