Quality  >  Best Practices in Quality Management

What is Quality Management?

Quality management is a systematic and strategic approach to overseeing an organization's processes to ensure the products and services consistently meet or exceed customer expectations while meeting quality standards.

quality management
quality management

Having a QMS with established practices helps improve customer satisfaction and loyalty while meeting regulatory requirements.

A strong reputation for quality is an important differentiator in today’s market. Better products equals happier customers and higher revenue. Globalization and a highly distributed supply chain have an impact on the quality of the products and services. With dispersed teams and remote workers, organizations need to design and deliver high-quality products on time while meeting both customer and regulatory requirements. As a result, an organization needs to have next-generation quality management processes and tools that support the entire organization and not just a small set of key personnel. However, to have a successful quality management system, quality management principles must be established and reviewed consistently.

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Best Practices in Quality Management

Quality management best practices helps to maintain the desired level of product or service excellence. With a cloud-based Quality Management Software, organizations can create a quality-driven culture that centers around quality compliance, systematic approach to continuous improvements, and transparent documentation.

Some of the best practices in quality management planning are listed below:

  • For businesses to succeed, it is important to maintain quality at every level of the organization.
  • Create a single source of truth to access the latest needed quality and product data.
  • Gain complete and accurate information with a complaint management system to follow all current and historical complaint data that helps in audit and inspection readiness.
  • Use a document management system to improve collaboration among employees, create version control, and enable knowledge management.

Quality management includes the implementation of principles, methodologies, and tools to monitor, control, and enhance quality throughout all stages of production.

  • Helps meet customer requirements and satisfaction
  • Company’s internal production processes
  • Improve internal communication among employees
  • Better utilization of resources
  • Prevent product defects

Any company can maintain the desired product or service excellence level by focusing on quality. Primarily, an organization focused on quality should:

  • Determine quality policy
  • Create and implement quality planning and assurance
  • Quality control
  • Quality improvement

What are the Principles of Quality Management?

The seven principles of quality management:

7 principles of quality management

  • Customer focus: Understand customers’ needs, meet customers’ requirements, and strive to exceed customers’ requirements.
  • Leadership: Establish direction and build the processes and consensus where people can be fully involved in achieving the company’s goals.
  • People engagement: Full involvement of people enables their abilities to be used to the company’s advantage.
  • Process approach: Desired results are achieved effectively when activities and resources are controlled and managed as a process.
  • Improvement: Continual improvement of the company’s overall performance should be the permanent goal of the company that thrives on innovation and responsiveness, which are essential components of a QMS.
  • Evidence-based decision-making process: The analysis of data and information enables you to make evidence-based decisions.
  • Relationship management: Manage the relationships with suppliers and other stakeholders as much as the customers and enhance the ability of both parties to create value.

What are the Main Components of Quality Management?

There are four main components of every quality management:

Quality Control Planning

This helps identify quality goals and standards and the procedures used to check that these criteria are being met.

Quality Control

It includes physically inspecting and testing what is laid out in the planning stage to make sure it is obtainable.

Quality Assurance

Review the quality of manufactured goods.

Quality Improvement

Businesses can review findings from the last three components and come up with a way to improve methods going forward.

Quality Management Strategies

Quality Management is a critical aspect for businesses of all sizes and industries, requiring a systematic approach to meet customer expectations and adhere to regulatory standards. Below are effective quality management strategies that businesses can adopt:

  • Customer Focus

    • Understand customer needs: Regularly conduct surveys, focus groups, and analyze feedback to identify customer needs.
    • Design and develop exceeding products: Ensure quality is integrated from the product's inception, not just inspected at the end.
    • Cultivate customer service excellence: Build trust through exceptional service, addressing complaints promptly.
  • Leadership

    • Demonstrate management commitment: Showcase strong commitment to quality from senior leadership.
    • Empower employees: Provide resources and training, empowering employees to take ownership of quality.
    • Encourage continuous improvement: Foster a culture of improvement by setting ambitious goals and celebrating successes.
  • Process Approach

    • Identify key processes: Define and document processes impacting product quality.
    • Standardize and optimize: Implement standardized procedures for consistency and minimized variations.
    • Continuously improve processes: Regularly monitor and analyze performance, identifying improvement opportunities.
  • Data-driven Decision Making

    • Collect and analyze data: Gather accurate data on quality metrics.
    • Identify trends and root causes: Analyze data to pinpoint recurring problems and their root causes.
    • Make evidence-based decisions: Base decisions on data and evidence rather than assumptions.
  • Continuous Improvement

    • Foster a culture of improvement: Encourage employees to propose enhancements.
    • Utilize improvement tools: Employ methodologies like Six Sigma, Lean Six Sigma, and Kaizen.
    • Set and track improvement goals: Regularly set and monitor ambitious quality improvement goals.
  • Risk Management

    • Identify potential risks: Proactively identify risks impacting quality.
    • Implement risk controls: Put controls in place to minimize risk impact.
    • Monitor and update processes: Regularly review and update risk management processes.
  • People and Culture

    • Invest in training: Provide necessary training for employees to grasp quality management principles.
    • Promote a quality culture: Foster an environment where everyone takes responsibility for quality.
    • Recognize contributions: Acknowledge and reward employees for their quality contributions.
  • Measurement and Analysis

    • Develop key performance indicators (KPIs): Identify and track KPIs for the effectiveness of the quality management system.
    • Analyze data and trends: Review inspection, audit, and feedback data for areas of improvement.
    • Benchmark against best practices: Compare performance with industry best practices for continuous improvement.
  • Continuous Learning

    • Stay updated on best practices: Regularly research and learn about new quality management tools and standards.
    • Attend industry events: Participate in conferences to network and stay informed about quality management developments.
    • Actively seek feedback: Regularly seek feedback from customers and stakeholders to improve the quality management system.
Cloud QMS

Preparing for the New Quality Management System Regulation (QMSR)

quality management planning

Why is Quality Management Planning Important?

Quality management planning is not limited to the product or service; it is also applicable to the processes and goals of an organization. As an integral part of the organization, quality management planning helps maintain uniformity across the organization’s objectives, products, or services. Quality improvement is a never-ending activity that requires constant process monitoring. Having a systematic approach to quality management planning helps with problem analysis and not mere identification.

What are the Benefits of Quality Management, and Why does the Quality Management System Matter?

QMS defines the procedure of creating quality products and services correctly. The benefits of a Quality Management include:

quality management expectations

By meeting customer requirements using QMS, businesses can increase customer satisfaction, enhance market share and reputation, and improve long-term revenue.

consistent quality management

An improved business process by implementing the best practices helps maintain consistency, decrease expenses, and ensure production.

effective quality management

Improved production using proper workers’ qualifications and training results in performance consistency and less scrap.

quality and document management with users

Reduce the amount of employee rework by improving internal communication processes among teams and employee engagement.

controled quality and document management

Engage with employees to ensure manufacturing processes are more organized and effective.

quality management for continuous improvement

Create a culture of continuous quality improvement that helps save costs.

What are the Business Benefits of Implementing Quality Management?

By implementing Quality Management, businesses can:

  • Reduce variability of materials

  • Create total traceability

  • Improve supplier visibility

  • Improve process control

  • Limit damages to profits

  • Become compliant to regulations

  • Foster a culture of quality

  • Help achieve organizational goals



quality management system

Datasheet

Enterprise Quality Management System Application

quality management system
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What is the Role of a Quality Management in Different Industries?

For quality leaders in life sciences industries, supplier quality management, and regulatory training are two key areas that need careful attention to drive continuous improvement of quality metrics. An end-to-end QMS from ComplianceQuest provides a comprehensive enterprise-wide view for life sciences companies to create strategies around pricing and enables VBC.

Leaders in the manufacturing sector must bring in agility and adaptability to proactively address vulnerabilities, mitigate risks, and be prepared for major disasters. By implementing a robust QMS, manufacturers can empower manufacturing workers with tools and training, build diverse teams, create change champions within the organizations to support transformation by removing bottlenecks and getting the buy-in of all employees.

Companies operating in the Aerospace & Defense industry need a system that helps ensure regulatory compliance with AS9100, ISO 9001-2015 and proactively track and address quality issues. CQ’s QMS software enables Aerospace & Defense companies to align with quality goals.

Apart from life science and manufacturing, QMS has a role to play in other industries such as construction and food and beverages.

role of qms in different industries
5 guiding principles of qms

Understanding a Modern Quality Management Solution

Modern Quality Management Solution has to be agile, flexible, effective, continuously evolving, easy-to-implement, easy-to-track, and, most importantly, drive continuous improvement across all touchpoints of the stakeholders included in the scope.

ComplianceQuest’s next-gen EQMS has been built on five guiding design principles aimed to deliver quality excellence for an enterprise:

  • Principle #1: Core Quality Promise
  • Enabling critical business decision making

  • Principle #2: User Experience
  • Simple, seamless, and consistent

  • Principle #3: Data at its Core
  • Single source of truth

  • Principle #4: Standardization and Flexibility
  • Modular, cloud-based, best practices driven, and capable of being tailored

  • Principle #5: Continuous Improvement
  • Across quality, business process, systems, design, and people

Cloud-Based Platform with Increased Agility, Efficiency and Speed

Everything is automated and fast; we can generate reports for information, strategic, and planning purposes, which makes a huge impact on our productivity and efficiency. The support and communication at ComplianceQuest have been top-notch, even on days when there was a lot of pressure. All of this and more was achieved when we picked ComplianceQuest as our EQMS. I’ve rarely seen anyone hit a target like that as quickly as we did, especially with the number of documents to migrate (3,000) and customization’s to Corrective Action and Preventive Action application.

Kippy Hillhouse,
Quality Engineer, YKK

ykk testimonial
ykk testimonial

How can QMS Software Help with Quality Management in an Organization?

CQ Quality Management System gives businesses the ability to evolve from a reactive approach to quality events to adopting a more predictive and proactive quality management approach. The quality management system converts data into intelligence and actionable insights for the management. CQ Quality Management has a proven record to

  • Accelerate product innovation
  • Meet regulatory requirements
  • Speed to market and operational excellence
  • Improve customer satisfaction
qms software helps with quality management

Why do Companies Rely on ComplianceQuest Quality Management to Meet their Quality Goals?

To truly embrace a proactive approach to quality management, companies must invest in a robust QMS. ComplianceQuest QMS turns data into intelligent and actionable insights that can be used by various departments, including quality, manufacturing, engineering, operations, management, and suppliers. CQ’s QMS has a proven record to:

  • Drive exceptional customer experiences
  • Provide historical audit trails to improve compliance speed
  • Enables teams to easily access designs, create plans, and resolve issues fast
  • Leverage data to create a factual approach to decision making processing

A next-generation, integrated quality management solution, CQ QMS accelerates product innovation with a steadfast focus on driving continuous improvement across the organization.

An end-to-end QMS from ComplianceQuest offers an entire range of functionalities needed to meet your quality requirements. Based on ISO guidelines, it is also ready to meet the specific regulatory requirements of different industries. The features include:

  • Audit Management
  • CAPA for Continuous Improvement
  • Change Management
  • Complaints Management
  • Document Management
  • Equipment Management
  • Inspection Management
  • Nonconformance
  • Risk Assessment and Management
  • Supplier Management
  • Training
  • And more

ComplianceQuest’s quality management for flexible, scalable and configurable workflow

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Quality-centric Companies Rely on CQ QMS

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Frequently Asked Questions

  • On-premise, waterfall development-based legacy technology creates a reactive approach to quality and safety standards. This is due to the presence of several disparate and disconnected silos. As a result, there is limited scope for collaboration. Additionally, these systems are also difficult to maintain and upgrade.

    A next-generation EQMS helps customers embrace quality excellence as it integrates and connectsseamlessly with the rest of your digital ecosystem. Next-generation EQMS, in comparison with legacy systems, is agile, flexible, and scalable, making it easy to drive continuous improvement. It also has the necessary APIs to connect with other ERP and CRM systems, ensuring continuity of processes. The EQMS from ComplianceQuest is designed specifically to meet the growing demands of enterprises across industries. The solution can be easily configured to meet the demands of various industries, including manufacturing, hi-tech, medical devices, life sciences, aerospace, CPG, automotive, and other industries where quality and safety are paramount.

    ComplianceQuest EQMS built on the Salesforce.com platform assures trust (Security), always-on availability (Reliability), performance at scale (Scalability), application innovation (Future Proof), multi tenant infrastructure (Resource Optimization). To know more about our principles, read this Whitepaper.

  • The global quality management software market shows that this need for “better performance, customer satisfaction, and competitiveness” will drive the next phase of growth in the EQMS sector. A platform-based cloud-based system leverages emerging technologies like AI and advanced analytics such as predictive intelligence to aid innovation and growth. This allows the system to be agile, flexible, and scalable, making it easy to drive continuous improvement. It also has the necessary APIs to connect with other ERP and CRM systems, ensuring continuity of processes.

    A modern EQMS such as ComplianceQuest can overcome the challenges faced by legacy vendors of technology stagnation as it is offered as a ‘Platform-as-a-service’ model to enterprise customers. By leveraging a strong business cloud platform such as Salesforce.com, adapting to the fast-changing technology revolutions becomes part of the continuous development and innovation DNA. A key advantage of ComplianceQuest EQMS being built on the Salesforce.com platform is flexibility.

    • It’ll follow the industry’s best practices with a proven workflow.

    • It’ll also have the flexibility to custom design a new workflow to serve a special use case and possibly catalyze new thinking and innovation.

    • Additionally, the system will ensure user-level customizations and access, ensuring privacy and security.

  • CQ Quality Management System will be a building block for a ‘Continuously Improving’ quality management process with evolving, agile, and next-generation technology capabilities. The comprehensive quality and compliance platform are both scalable and flexible. CQ solutions are fully integrated and bring customers the required process automation. CQ’s QMS solution offers configurable workflows, user interface, and object design.

  • ComplianceQuest leverages advanced technologies such as NLP, ML, and AI capabilities to enable predictive quality that gives quality leaders the ability to make data-driven decisions. The application framework is purpose-built from the ground up to enable automated decision-making with the captured data across the enterprise that is relevant in scope. Following the industry’s best practices with a proven workflow, the entire system is designed to serve the end-users using three specific strategies:

    • Offer a simple, seamless, and consistent user experience.

    • Use user experience as a tool to drive better and faster business outcomes through insights while providing transparency in data and processes.

    • Increase adoption and user participation due to intuitive experience providing clear user guidance and common definitions, thereby needing minimal training.

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