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Enable cross-functional collaboration and accelerate your product lifecycle with a cloud-based platform for innovation
Design Process and Quality System Development Tools in Product Lifecycle
Get full visibility over your product design processes and make collaboration easy to get your products to market faster, compliantly
Design Quality: Connecting Design to Documentation
Transform customer complaints to valuable sources of insights for continuous improvement through smart automations and integrated regulatory reporting
Challenges with Triage and Investigation in Complaints Management Process
Say goodbye to paper! Modernize your processes with connected document, training, and change management
Manufacturing Challenges and Industry Trends Towards Digital Transformation
Transform quality into an enabler: boost efficiency, increase satisfaction, and trim costs with a fully connected, AI-powered quality management solution
Frost Radar for Quality Management Systems Names ComplianceQuest Leader
Enable risk-based thinking throughout your quality processes with a fully integrated risk management solution
Automation of the Risk Management Lifecycle with AI and Analytics
Increase supplier performance, reduce costs, and streamline your supply chain with integrated supplier quality and collaboration tools
The Ultimate Guide to Next-Generation Supplier Management [e-Book]
Identify and minimize safety events. Prevent accidents, safeguard workers, and ensure their well-being and health
Safety Essentials: Key ‘Must-have’ Components for Safety Management at Any Enterprise
Proactively and accurately monitor and measure your company’s impact on the environment to improve performance and reach your environmental and sustainability targets
Environmental & Sustainability Management
Electronic and Automated Approach to Audit Management
Managing the Tools of the Trade
Manage Operational Risk Tracking, Evaluation, Mitigation and monitoring
Leveraging CAPA for Continuous Improvement
Ensure your laboratory is compliant with systematic and efficient laboratory investigations
Incident Reporting and Management
Organization, Collaboration and Governance for Efficient Changes
Conduct smart management review meetings with a tower of data to improve your quality and safety systems
Gain 360 degree vision into enterprise wide Safety risks
Enhance Safety and Compliance with Smarter Chemical Management
Ensuring Quality across Departments & Locations
Partner With Suppliers And Vendors To Improve Quality And Safety
Create Loyalty by Addressing Customer Complaints Smartly
Bring Consistency to Permit Practices
Make it easy for your people to manage, track and analyze environmental and sustainability metrics
Bring higher quality products to market quicker with design controls, projects & DHF
Streamline Permit Management and Ensure Compliance
When Learning Propels Organizational Growth
Improve efficiency, productivity, and compliance with a solution designed for today's diverse workforce learning styles
Strategically manage the complete lifecycle of your product
Efficient Waste Management for Compliance & Sustainability
Relevant Information within reach - Always.
Assuring Quality Products and Services
ComplianceQuest covers the whole spectrum of customers, industries and regions across the world. Whether it is a small, medium or enterprise sized manufacturer, companies choose ComplianceQuest for its end-to-end Product Lifecycle, Quality, Safety and Supplier Management Solutions.
Leveraging AI to Create a Safer Workplace Environment
Why an EHS Solution Built on Salesforce Works Better Than One Built on AWS or Azure
Humans: The Real Superheroes of Artificial Intelligence (AI) in Quality Management
ComplianceQuest Medical Devices QMS Success Stories eBook
Complaint Handling Process for MedTech and Life Science Companies
Audit Management
Aphria (now Tilray) CIO talks about their implementation of ComplianceQuest, Rootstock and Salesforce
Unlocking the Value of Complaints
Why You Need to Digitally Transform Your QMS
The Ultimate Guide to ISO/IEC 17025:2017 Compliance
Safety Technology Trends to Watch in 2023 (Infographic)
Data-driven Safety – Strategic Resources for Monitoring of Key Performance Indicators
American Society of Quality Lean Six Sigma Conference
23 Feb, 2025
Phoenix, AZ
Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality, Safety, and Supplier management platform, built on Salesforce.
Our connected suite of solutions helps businesses of all sizes increase product, quality, safety, and supplier as they bring their products from concept to customer success.
Where Your Career Takes Flight: Join our dynamic team and be part of an innovative, collaborative and rewarding workplace culture.
Impact Through Action: How the ComplianceQuest team supports social causes and community engagement
The Pulse of ComplienceQuest: Our newsroom shares stories of innovation, progress, and change
Stronger Together: How our partnerships drive success and innovation
Wharton University’s Mack Institute for Innovation Management published an article on the value of bringing in human creativity to derive maximum value from AI investments.
The article highlighted the role of semi-autonomous decision-making, wherein AI and ML-enabled software applications drive efficiency into complex processes, help cull data with ease, and saves time for leaders, but the eventual decision itself will be better with a human-in-the-loop.
Let’s take, for example, a Complaints Handling specialist working for a medical device company. She receives a note from a customer saying that there has been an electrical malfunction in the medical device. As soon as the complaint comes in, there are several key processes that might need to be completed. These steps include:
In the above steps, there is tremendous potential to use AI-enabled automation to drive efficiency into the process of handling the complaint. For instance, if the company were to use ComplianceQuest’s Complaints Management Solution, the following will be automated –
Identification of Duplicate ComplaintsOften, the same complaint is taken in by multiple agents. If your AI-enabled tool can automatically detect duplicate complaints, you can save time on manual data entry and redundant work.
Spotting Similar RecordsThere may be similarities between different complaints which can signal a larger risk to product quality or customer safety. In the case of CQ’s Complaints Management Solution, such similar complaints are automatically detected and shown to complaints specialists. In fact, the tool assigns a score on how similar two complaints are. This makes it easy when it comes to figuring out if there is a trend to be noticed and if an investigation is needed.
Automatic Recommendation of Risk LevelWith the right AI model, it is possible to provide intelligent recommendations on how quickly the complaint needs to be handled based on the risk level: Is a product recall needed? Or, is it not a low-risk issue? Based on past data, past actions taken and insights, the tool is able to make a recommendation on what risk level should be assigned to new complaints.
The AI-powered platform can also automatically categorize and classify the complaint.
Thanks to all these capabilities, it’s a no-brainer to adopt an EQMS solution with AI-enabled features. It helps save time, especially when quick decisions need to be made. But that’s only half the battle won.
The real value of AI comes in when the right set of decision-makers and stakeholders are able to access these insights, and then take a call on the next steps based on their own experience. This convergence of AI and people holds the key to better and more effective decisions.
In the complaints handling process mentioned above, various stakeholders have to come together to decide if an investigation and further root cause analysis of the complaint is needed.
The questions that need to be asked and answered by key stakeholders are –
There are several similar questions that need to be addressed. With the help of AI-enabled tools, we’re able to get to these questions faster, without wasting time on data entry, data analysis, and other time-consuming processes.
As McKinsey aptly describes in this article ‘Winning in Automation requires a focus on Humans’. AI, ML, and advanced analytics features in the EQMS solution can certainly help quality leaders save time and make their lives easier. But, AI features by themselves will not solve quality problems or elevate quality performance. It is what you do with the insights and findings that matter.
The need of the hour is to implement a next-generation AI-enabled EQMS solution, but also take the efforts to build a culture where time saved by using these technologies can be put to good use and where human ingenuity is brought to the fore. At the end of the day, quality performance matters. Technologies like AI are only enablers. It’s us people who have to make it happen!
To get a deep dive into how ComplianceQuest EQMS leverages the power of AI and humans – in a holistic fashion – request a demo here: https://www.compliancequest.com/lp/applied-ai/
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