Solutions  >  Complaints Management

Automated Complaints Management

Complaints Management

Transform customer complaints to valuable sources of insights for continuous improvement through smart automations and integrated regulatory reporting

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Complaints Management

Handling the Complaints Management Requirements

-80% Cost of IT Infra Management -48% Cost of Quality

Customer Complaints are a regular occurrence for businesses today. Yet complaint management still faces numerous challenges.

In our fast-paced environment, customer feedback can come from many sources including social, call center, field sales, services, web, warranty, to name a few. Capturing complaints from these sources and ensuring that they are quickly and properly dealt with makes a big difference in how customers perceive your organization.

If you’re in a highly regulated industry, then failure to capture and manage customer feedback and complaints appropriately — or receiving too many of the same complaints — can lead to audits, fines, and regulatory repercussions.

Outdated, inflexible systems with poor integration make handling customer complaints needlessly more difficult and time-consuming. Agents – including complaints and call centre personnel – must navigate multiple systems while trying to resolve customer issues. These systems also create information barriers, blocking the flow of crucial customer and complaint information. This can result in customer issues, product flaws, and bad information going undetected for long periods of time, making it difficult to detect trends in customer complaints and acting proactively.

Your performance is only as good as your suppliers’. Businesses that want to thrive in today’s market need a secure, cloud-based solution that fosters best practices in supplier relationships, ensuring quality, compliance, and readiness.

Businesses that want to turn complaints into a valuable source of customer insights need a modern complaints management solution. A solution that automates complaints intake, handling, and closure while seamlessly integrating with other quality and regulatory processes to accelerate continuous improvement.

Turning Complaints to a Competitive Advantage

Competitive Advantage

Gain insight on how to prevent future issues as well as the fuel to ignite further innovation. With CQ Complaints Management Solution, you can standardize and simplify post-market surveillance to improve product safety, reliability and quality.

ComplianceQuest is a cloud-based platform that allows you automate your complaints management processes and make them more efficient. With CQ’s complaints-specific applied AI use cases, you can decrease the risk errors in case to complaint intake as well as complaints handling and significantly speed up your time to regulatory submission.

Additionally, it is tightly coupled with NC, CAPA and other QMS capabilities, making it possible to spread the voice of customer (VoC) within your organization and drive customer-focused continuous improvement.

Complete Complaints Lifecycle Management

  • Complaint Handling
  • FDA MDR eGateway (Medtech)

Most customer complaint handling is reactive. Go above and beyond with an AI-powered suite of complaints solutions for a proactive approach to increase customer satisfaction.

Complaints Lifecycle
CAPA raised per Year
Complaints Handling

Ensure customer delight and regulatory compliance through end-to-end management of complaints and increase efficiency with smart automations and applied AI use cases.

  • Complaint initiation and automatic case to complaint triage.
  • Advanced collaborative investigation tools.
  • AI-powered complaint categorization and trending.
CAPA raised per Year
FDA MDR eGateway

Submit eMDRs to the FDA with just one click. Automate your MDR submission process and receive automatic acknowledgements through the FDA electronic submission gateway.

  • Automatic submission status and acknowledgement updates.
  • Latest XML, HL7 R3, ICSR R2, and AS2 protocols with digital certificate.
  • Built-in dashboards and reports.
case study cuctomer complaints

Customer Success

Complaints Resolution Transformed: 3 Companies Implement Next-Gen Complaints Solution

case study cuctomer complaints
Read Case Study

Why ComplianceQuest

  • The Strongest Data Security Measures

    ComplianceQuest is proudly built on the Salesforce cloud, one of the most secure and trusted clouds in the market.

  • Proactive Continuous Improvement

    ComplianceQuest provides complete closed-loop processes to deliver integrated quality management. What’s more, trend recognition and predictive analytics help you spot alarming trends early on and take proactive measures.

  • Fully Digital and Reliable

    ComplianceQuest’s cloud-based platform supports fully digital business with modules that are based on domain expertise and best-practices. It allows for a unified system across departments that can be securely monitored and managed from anywhere.

  • Harmonized, Connected, and Easy to Use

    ComplianceQuest’s UI that is proven to increase user adoption and efficiency. CQ’s modern platform also comes equipped with personalized portals for each user, an AI assistant and guided workflows that support users across every task.

  • Smart at the Heart

    ComplianceQuest’s platform has embedded AI technologies and advanced analytics. Every user across the organization can benefit from applied AI use cases and smart recommendations that make everyday tasks much easier.

  • Unlock your Digital Transformation with our AI-powered Product Lifecycle, Quality and Safety management platform

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Beyond Quality

Beyond Quality

  • Safety Management
  • Complaints Management
  • Doc & Training

Metrics that Matter

  • -80%

    Infra Management

    Cost of IT Infra Management

  • -45%

    CAPA raised per Year

    CAPA raised per Year

  • -48%


    Cost of Quality

  • -50%


    Change Request

  • -24%


    Cost of Labor

  • +54%


    Employee Engagement

  • -32%


    Customer Complaint

  • -70%


    Employee Training

  • -46%


    Audit Finding

  • +37%


    Customer Satisfaction


Related Insights

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