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Workforce Digitalization

Say goodbye to paper. Modernize your workforce’s knowledge, productivity and effectiveness with connected document, learning and controlled change management.

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Why CQ Workforce Digitalization

The workforce plays a huge role in ensuring that a company executes with speed and excellence. With shifts in global business models and ever increasing remote workforce, employee knowledge and skills shortages can result in serious costs especially with disjointed IT applications, systems, and processes. It is more crucial than ever to make the right set of content available to the right people at the right time on any device.

Challenge

With the increase in number of electronic systems across the organization, knowledge content, such as policies, procedures, work instructions, job aids, learning videos, regulatory training content, drawings, etc., are authored and maintained, if at all, in many different systems, locations and resources. There is no clear harmonization of centralized content that can be shared across the organization with a clear alignment towards corporate, regional or even site level requirements. Lack of consistent digital content access makes employee skilling and re-skilling to maintain sustainability almost impossible. Further compounding this quagmire, are the never ending changes to the content. The risks of employee disengagement and decreased productivity can be daunting in digital transformation, and that means that there is a clear need for focused attention on the impact upon the workforce through these changes – financial, quality, brand, and time.

Financial Impact

  • Higher labor costs
  • Upskilling existing workforce
  • Decreased productivity
  • Increased turnover
  • Ineffective changes
  • Higher management oversight

Brand Impact

  • Regulatory or customer penalties
  • Business resilience risk
  • Low employee confidence/morale
  • Stakeholder dissatisfaction

Quality Impact

  • Inaccurate / out-of-date information
  • Increased user errors
  • Lack of competency visibility
  • Slower review process
  • Poor decision-making

Time Impact

  • Schedule impacts
  • Time consuming activities
  • Delayed task completion
  • Keeping up with latest

Who We Help

CQ Workforce Digitalization is built with the employee in mind that’s impacted by content, collaboration and working in an agile digital world.

Document Management: A First Step to Workforce Digitalization Transformation

Document management is a key part of every digital transformation, giving companies better access to data anywhere and improving their efficiency.

One of the biggest challenges many companies face is how to manage the abundance of electronic documents associated with their organization’s processes, products, services, and employees. No matter the type of documents or files, documentation is always being generated, consumed, and updated, creating digital clutter. Users don’t feel that are given an easy choice of where to find documents and most can’t take advantage of mobile devices. Workers are often accustomed to collaborating through the apps they use, like Microsoft, Google, and Chatter, in order to support cross-collaboration and communication during the document creation and revision lifecycle. In this digital world, it is critical to make sure that the right document, in the right version, is shared 100% of the time to the right people.

“Workers in traditional offices spend an average of six hours per week physically searching for paper documents .” – Software Advice

CQ Workforce Digitalization solution, consisting of an integrated platform of Document Control, Training Management, Change Management and combined with an Employee learning portal with CQ provided or customer provided content, establishes fast and compliant processes for your documentation needs. It’s linked with the relevant quality, product, and training records in a single system to eliminate confusion and product launch delay. It can enforce key processes to address and improve product quality. With increased traceability, CQ Workforce Digitalization helps lower costs, accelerate document processes, minimize risk of incompliance, have better governance and greater confidence in being audit ready.

Document Management: A First Step to Workforce Digitalization Transformation

Document management is a key part of every digital transformation, giving companies better access to data anywhere and improving their efficiency.

One of the biggest challenges many companies face is how to manage the abundance of electronic documents associated with their organization’s processes, products, services, and employees. No matter the type of documents or files, documentation is always being generated, consumed, and updated, creating digital clutter. Users don’t feel that are given an easy choice of where to find documents and most can’t take advantage of mobile devices. Workers are often accustomed to collaborating through the apps they use, like Microsoft, Google, and Chatter, in order to support cross-collaboration and communication during the document creation and revision lifecycle. In this digital world, it is critical to make sure that the right document, in the right version, is shared 100% of the time to the right people.

“Workers in traditional offices spend an average of six hours per week physically searching for paper documents .” – Software Advice

CQ Workforce Digitalization solution, consisting of an integrated platform of Document Control, Training Management, Change Management and combined with an Employee learning portal with CQ provided or customer provided content, establishes fast and compliant processes for your documentation needs. It’s linked with the relevant quality, product, and training records in a single system to eliminate confusion and product launch delay. It can enforce key processes to address and improve product quality. With increased traceability, CQ Workforce Digitalization helps lower costs, accelerate document processes, minimize risk of incompliance, have better governance and greater confidence in being audit ready.

7 Stages Process

  • Create, Collaborate, Edit Documents
  • Review, Approve Documents
  • Enforce SOP Compliance
  • Competency Training and Tracking
  • Training Assessments and Scoring
  • Learning Content Delivery
  • Employee Portal

Manage Workforce Competency

Technology is transforming organizations, in-demand skills are changing rapidly and companies cannot find the talent they need. Companies understand they need to pair their workforce with business agility, resilience, and growth to be successful. Inability to provide compelling and engaging training, access to the latest SOPs or see employee training gaps can lead to user errors, product quality issues, compliance impacts and higher costs.

With CQ Workforce Digitalization Management, businesses have single source of learning content to easily access anywhere, ability to manage change, construct optimal learning programs, speed employee adoption, maintain the right skilled talent, and empower employees to create a culture of transformation.

By digitally transforming your workforce, companies can boost labor efficiency, productivity, quality, and compliance while reducing downtime, product quality issues caused by training or out of date content.

Digitize your Workforce in a Single Platform

Companies are maintaining legacy application that are of low value to the business but often retained to ensure access to the data which often is required to meet compliance regulations and audits. These applications are often no longer supported by the vendor, are on legacy infrastructure and require specialized knowledge to maintain. As a result, they are expensive to retain and may represent a risk to the organization. With CQ Workforce Digitalization, you can work from a single source of truth. Transform your business with technology built to specifically control your documents and optimize workforce skillset and productivity. Now you can:

  • Have real-time visibility over content and workforce processes
  • Ensure access to always the latest version
  • Eliminate back and forth with online collaboration
  • Keep workforce upskilled with on-demand learning
  • Be audit ready

Digitize your Workforce in a Single Platform

Companies are maintaining legacy application that are of low value to the business but often retained to ensure access to the data which often is required to meet compliance regulations and audits. These applications are often no longer supported by the vendor, are on legacy infrastructure and require specialized knowledge to maintain. As a result, they are expensive to retain and may represent a risk to the organization. With CQ Workforce Digitalization, you can work from a single source of truth. Transform your business with technology built to specifically control your documents and optimize workforce skillset and productivity. Now you can:

  • Have real-time visibility over content and workforce processes
  • Ensure access to always the latest version
  • Eliminate back and forth with online collaboration
  • Keep workforce upskilled with on-demand learning
  • Be audit ready

To achieve Digital Workforce Transformation, organizations must create a culture that enables change in order to accelerate and sustain transformation across the business.

CQ Workforce Digitalization Benefits

Relevant Information Always within Reach

  • Improve content access from anywhere, any device
  • Gain complete visibility and control over approval processes
  • Accelerate content revisions with real-time collaboration
  • Reduce cost and errors with always current content

How

Reduce compliance risk and improve quality processes by accelerating review and approvals, facilitating the sharing of documents among employees and partners, and making content easily searchable and accessible.

Drive Culture of
Change

  • Speed employee change adoption with on demand learning paths 
  • Empower employees to drive continuous improvement changes
  • Gain visibility and control changes to product, process, and equipment
  • Minimize risk through change traceability across the organization

How

Increase productivity with easy method for workforce to initiate change; routing it to the right team for complete assessment; and monitoring the timeliness of tasks through to completion.

Ensure Job
Readiness

  • Simplify qualification management
  • Quickly up-skill workforce with constructive learning paths
  • Ensure competency with quizzes and assessments
  • Speed assignments of competent resources aligned with qualification

How

Increase training program effectiveness, ensure training compliance and workforce competency by seamlessly managing training plans, policies, learning content in one place to improve visibility and traceability.

Stay Compliant and Audit Ready

  • Increase workforce competence to deal with new regulations
  • Reduce training-caused issues
  • Improve visibility over workforce incompliance
  • Quickly search and retrieve content for inspection readiness

How

Gain a complete view of training compliance with your documents connected to training programs and data that is stored and easily retrieved from one place; ensuring your employees are continually trained and able to demonstrate audit and inspection readiness.

Our customers use ComplianceQuest to:

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Market Product Faster

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Competitive Advantage

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Internal / External Capabilities

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Continuous Improvement

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Significant Business Challenge

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Operating Margins

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Supplier Visibility

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Major Product Recalls

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