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The only AI-powered Middle Office Platform that unifies PLM, QMS, EHS, and SRM into a single, intelligent solution
Product Lifecycle Management
Enable cross-functional collaboration and accelerate your product lifecycle with a cloud-based platform for innovation
Design Process and Quality System Development Tools in Product Lifecycle
Design Quality
Get full visibility over your product design processes and make collaboration easy to get your products to market faster, compliantly
Design Quality: Connecting Design to Documentation
Complaints Management
Transform customer complaints to valuable sources of insights for continuous improvement through smart automations and integrated regulatory reporting
Challenges with Triage and Investigation in Complaints Management Process
Document and Learning Management
Say goodbye to paper! Modernize your processes with connected document, training, and change management
Manufacturing Challenges and Industry Trends Towards Digital Transformation
Quality Management
Transform quality into an enabler: boost efficiency, increase satisfaction, and trim costs with a fully connected, AI-powered quality management solution
Frost Radar for Quality Management Systems Names ComplianceQuest Leader
Risk Management
Enable risk-based thinking throughout your quality processes with a fully integrated risk management solution
Automation of the Risk Management Lifecycle with AI and Analytics
Supplier Management
Increase supplier performance, reduce costs, and streamline your supply chain with integrated supplier quality and collaboration tools
The Ultimate Guide to Next-Generation Supplier Management [e-Book]
Safety Management
Identify and minimize safety events. Prevent accidents, safeguard workers, and ensure their well-being and health
Safety Essentials: Key ‘Must-have’ Components for Safety Management at Any Enterprise
Environment and Sustainability
Proactively and accurately monitor and measure your company’s impact on the environment to improve performance and reach your environmental and sustainability targets
Environmental & Sustainability Management
Electronic and Automated Approach to Audit Management
Managing the Tools of the Trade
Manage Operational Risk Tracking, Evaluation, Mitigation and monitoring
Leveraging CAPA for Continuous Improvement
Ensure your laboratory is compliant with systematic and efficient laboratory investigations
Incident Reporting and Management
Organization, Collaboration and Governance for Efficient Changes
Conduct smart management review meetings with a tower of data to improve your quality and safety systems
Gain 360 degree vision into enterprise wide Safety risks
Enhance Safety and Compliance with Smarter Chemical Management
Ensuring Quality across Departments & Locations
Partner With Suppliers And Vendors To Improve Quality And Safety
Create Loyalty by Addressing Customer Complaints Smartly
Bring Consistency to Permit Practices
Make it easy for your people to manage, track and analyze environmental and sustainability metrics
Bring higher quality products to market quicker with design controls, projects & DHF
Streamline Permit Management and Ensure Compliance
When Learning Propels Organizational Growth
Improve efficiency, productivity, and compliance with a solution designed for today's diverse workforce learning styles
Strategically manage the complete lifecycle of your product
Efficient Waste Management for Compliance & Sustainability
Relevant Information within reach - Always.
Assuring Quality Products and Services
Self-guided Product Tours
Product Demo Videos
Pricing
ComplianceQuest covers the whole spectrum of customers, industries and regions across the world. Whether it is a small, medium or enterprise sized manufacturer, companies choose ComplianceQuest for its end-to-end Product Lifecycle, Quality, Safety and Supplier Management Solutions.
Salesforce
Leveraging AI to Create a Safer Workplace Environment
Why an EHS Solution Built on Salesforce Works Better Than One Built on AWS or Azure
CQ Platform
Humans: The Real Superheroes of Artificial Intelligence (AI) in Quality Management
Recent Blogs
Recent Infographics
Recent Case Studies
Featured Case Study
ComplianceQuest Medical Devices QMS Success Stories eBook
Recent Checklists
Featured Checklist
Complaint Handling Process for MedTech and Life Science Companies
Course Offerings
Recent CQ Guides
Featured CQ Guide
Datasheets
Brochures
Demo Center
Podcasts
Podcast
Aphria (now Tilray) CIO talks about their implementation of ComplianceQuest, Rootstock and Salesforce
Videos
Recent Webinars
Webinar
Unlocking the Value of Complaints
Recent Whitepapers
Whitepaper
Why You Need to Digitally Transform Your QMS
Recent Compliance
Compliance
The Ultimate Guide to ISO/IEC 17025:2017 Compliance
Infographic
Safety Technology Trends to Watch in 2023 (Infographic)
Recent Toolkits
Featured Toolkit
Data-driven Safety – Strategic Resources for Monitoring of Key Performance Indicators
Events and Webinars
Events
Upcoming Webinars
Featured Event
American Society on Quality World Conference on Quality and Improvement
04 May, 2025
Denver, CO
About
About ComplianceQuest
Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality, Safety, and Supplier management platform, built on Salesforce.
Our connected suite of solutions helps businesses of all sizes increase product, quality, safety, and supplier as they bring their products from concept to customer success.
Meet the Leadership Team
Careers
Where Your Career Takes Flight: Join our dynamic team and be part of an innovative, collaborative and rewarding workplace culture.
Corporate Citizenship
Impact Through Action: How the ComplianceQuest team supports social causes and community engagement
Customers & Testimonials
Newsroom
The Pulse of ComplienceQuest: Our newsroom shares stories of innovation, progress, and change
Partners
Stronger Together: How our partnerships drive success and innovation
Upcoming Events
Help customer service resolve customer issues faster, improve first call resolution rates and enhance the customer experience.
Salesforce Service Cloud is a customer service management platform that helps companies streamline their customer service operations in order to quickly connect to customers and solve customer problems. Service Cloud lets you automate service processes, streamline workflows, and deliver a more personalized customer service experience.
With a core integration with Salesforce Services Cloud, the ComplianceQuest platform offers significant advantages that would not be possible outside the Salesforce Cloud:
Exceed customer and patient expectations with a single view across touchpoints and lines of business.
Seamless management of complaints data from intake to investigation to regulatory submissions, to services and finally closure.
Thanks to this integration customer service agents benefit from AI-powered intelligent triage that helps them decide when to turn a case to complaint and to classify, categorize and assign a risk level to each complaint. Complaint records are auto-populated through the Services connector, removing the need for manual data entry for a more efficient process.
Save valuable time for both the quality and regulatory affairs team with intelligent guidance in reporting and submitting adverse events to FDA and other countries.
Increase complaint resolution efficiency resulting in higher overall customer satisfaction.
Gain insight on how to prevent future problems as well as fuel further innovation.
Salesforce Service Cloud offers a wide range of features and benefits for manufacturers, including:
Case Management
Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.
Agent Workspace
Allow agents to seamlessly handle cases from a single screen with an easy-to-use service console. Equip them with built-in productivity tools and a 360-degree view of every customer.
Knowledge Management
Drive quick case resolution and maximize agent productivity with recommended articles and optimized article search.
Service Process Automation
Create end-to-end workflows to automate and scale repetitive business processes with drag-and-drop simplicity.
Omni-Channel Routing
Automatically match cases from any channel – messaging, chat, social, email, and voice – to the right agent based on skill set and expertise.
Service Analytics
Boost team efficiency using prebuilt dashboards that monitor agent performance, key KPIs and channel usage, from anywhere.
Customer complaints can be an invaluable resource for businesses to continue driving improvement to their products, services and workflows. Plus, in regulated industries such as Pharma or Medical Device, customer complaints that meet the criteria must be reported to regulatory authorities within a limited time window. Only a seamless integration of EQMS and CRM can ensure you meet regulatory standards and turn customer complaints to opportunities of improvement that you can act on.
For many manufacturers, customer service goes hand-in-hand with quality management. This is especially true in medical device manufacturing, where poor quality and customer problems can directly affect patient health and safety.
Complaints management can be a complicated process, especially for large, regulated businesses. Typically, there are many agents involved in complaints intake, operating from either internal or external call centers. Plus, complaints must be handled differently for each country, and for each product adding to the complexity of complaint management.
One company’s success story provides an ideal example. SPR Therapeutics designs, manufactures and commercializes non-opioid, minimally invasive pain treatment options.
Early on, the company discovered that their internal systems, including CRM, inventory management and quality management, did not support their business plan. They were disconnected, inefficient, and made poor use of critical data. They needed technology that would support their business, not hold them back.
SPR Therapeutics implemented Rootstock Cloud ERP, Salesforce CRM and ComplianceQuest EQMS on the Salesforce Cloud Platform. ComplianceQuest is a 100% cloud-based Enterprise Quality Management System (EQMS) natively built and run on the Salesforce platform.
Product quality and patient satisfaction are the top priority at SPR Therapeutics. Feedback from physicians and patients is essential, and complaints are used as a gauge for understanding product performance, improvements required, and priority level. Improving complaint processing had been one of SPR’s goals with the new system.
Prior to going live with their new system in August 2019, the number of open complaints was rising rapidly. Between product improvements made by the engineering team and released into the field and the improved complaint handling efficiency, the number of open complaints has significantly decreased despite a continued rise in sales.
The following graph shows SPR Therapeutics’ decline in open complaints.
Furthermore, the timeframe for investigating and resolving complaints has decreased by an average of 60%.
For more information about how SPR Therapeutics succeeded with ComplianceQuest and Salesforce, download.
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