Salesforce for Manufacturing

Revolutionize the industry by unifying data, streamlining operations, and enabling AI-driven insights for a truly connected and efficient production ecosystem

Discover how Salesforce CRM and Services combined with product lifecycle, quality and safety helps your manufacturing business become more efficient and productive. Learn about connecting your entire business to a single, integrated system, and how Salesforce leverages product lifecycle, quality and safety tools to give your workers anywhere anytime access to the data and functions they need to do their jobs.

While Salesforce is the #1 customer relationship management (CRM) platform in the world, it is not a quality and safety system designed for manufacturing companies. Salesforce CRM provides many functions for sales and service, but it does not provide critical product lifecycle, quality and safety functionality like product design, customer complaints with regulatory reporting, quality assurance/quality control, supplier quality management, risk management, document and training management, change control, health and safety and environmental solutions.

In the past, many organizations were forced to develop complex system interfaces to connect Salesforce CRM with multiple disparate legacy product lifecycle, quality and safety systems to synchronize data and pass transactions. Now that is not necessary with the advent of companies like ComplianceQuest which developed its next gen cloud Product Lifecycle, Quality and Safety Management natively on the Salesforce platform. Companies can in fact now run both CRM and services and product lifecycle, quality and safety on the Salesforce Platform.

So, Salesforce is not a quality and safety system, but you can run ComplianceQuest alongside CRM and Services all on the Salesforce Cloud Platform. ComplianceQuest and Salesforce CRM and Services share the same data model, user interface, system administration, security profiles, reporting tools, collaboration tools (Chatter), workflow engine, AI and more.

ComplianceQuest Product Lifecycle, Quality and Safety Management Solution on Salesforce helps manufacturers become more efficient, productive and agile, and gives manufacturers a 360° view of their customers, products, employees, quality and compliance.

Connect your entire Manufacturing Business on a Single Cloud Platform

With Salesforce CRM and Compliancequest Product Lifecycle, Quality & Safety, you can connect your entire business, including employees, suppliers, products, equipment and data, to a single, unified system for your entire business to:

Improve communications with your customers, suppliers and employees with embedded social media and custom portal features, all available on mobile devices.

Eliminate the divide between Sales and operations with 360° visibility into customer activity, customer cases and complaints and the actions being such as CAPAs being taken to reslove them.

Help customer service resolve customer issues more quickly and efficiently, with features such as automatic complaint triage.

Improve communications with your customers, suppliers and employees with embedded social media and custom portal features, all available on mobile devices.
Eliminate the divide between Sales and operations with 360° visibility into customer activity, customer cases and complaints and the actions being such as CAPAs being taken to reslove them.
Help Customer Service resolve customer issues more quickly and efficiently, with features such as automatic complaint triage.

Increase Efficiency and Productivity

Your manufacturing business must remain competitive to succeed. ComplianceQuest on Salesforce automates manual tasks by allowing you to enter data and access documents more quickly and accurately. It gives you the agility you need to respond to changing customer demands and markets:

Improve the speed and accuracy of your audits and facilitate collaboration with all stakeholders involved with powerful planning, scheduling, document finding and automation tools.

Precisely and compliantly manage trainings and training requirements across locations.

Enjoy a simple, consistent user interface across all functions.

Keep suppliers, production and deviations in check with our automated supply chain quality management tools, supplier portals and more.

Manage and deploy changes effectively and consistently with simpler collaboration and automatically connect change requests with other QMS process including CAPA, Audits and Documents.

Anywhere anytime access to Manufacturing Data

One of the most important benefits of ComplianceQuest on Salesforce is the ability to access all of your data and on-the-fly and make critical business decisions anywhere, anytime:

Give your employees a meaningful, efficient and simple mobile user experience.

View critical data, quality and safety processes, including KPIs, investigations and audits, in real-time data dashboards on a mobile device.

Automate document management and revision control, and get complete visibility into change records, CAPAs and non-conformances in progress. Print quality records anytime with customizable printouts.

Plan, implement, and control the management review meetings on a desktop or mobile device.

Grow your Manufacturing Business with Modern Technology

Is your legacy on-premise system holding you back? ComplianceQuest’s AI-powered Product Lifecycle, Quality and Safety Solution on the Salesforce Platform is a modern, customer-centric cloud-based EQMS solution that evolves with your business:

Scale your solution up or down to meet changing business requirements.

Leverage powerful analytics to act on critical business information and drive innovation.

Expand your solution with apps on the Salesforce AppExchange that integrate out of the box.

Low Code QMS

Salesforce manufacturing lets you expand ComplainceQuest EQMS without complex software programming through the Lightning platform. The Lightning platform gives you a simple user interface to configure screens, process flows and purpose-built apps:

Use point-and-click tools to drag and drop pre-built components.

Easily create real-time dashboards that use both QMS and CRM data in a matter of minutes.

Build your own apps using the same consistent data model used across all Salesforce platform services.

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