Discover the benefits of adding Product Lifecycle, Quality and Safety to Salesforce capabilities. Salesforce Service and Health Cloud combined with CQ Product lifecycle, Quality and Safety can transform the delivery of Patient and Field Services into a faster, more efficient and compliant process resulting in improved customer/patient experience and higher customer satisfaction and loyalty.
While Salesforce provides many critical functions for sales and services it does not provide quality and safety functionality like Complaints regulatory reporting, document control and employee competency training, quality and safety incidents, risk mitigation, and supplier management.
In the past quality and safety systems were disparate throughout an organization requiring complex system interfaces to connect to Salesforce CRM or services to synchronize data and pass transactions. ComplianceQuest solves all these challenges because it is developed natively on the Salesforce platform. Salesforce CRM and service and ComplianceQuest share the same data model, user interface, system administration, security profiles, reporting and analytic tools, collaboration tools, workflow engine, AI and more.
ComplianceQuest Product Lifecycle, Quality and Safety Management on Salesforce gives manufacturers a 360-degree view of customers/patients, suppliers, contract manufacturers, and products helping an organization to shift from reacting to quality and safety events to predictive and proactive management, turning data into intelligent and actionable insights. This helps manufacturers to accelerate product innovation, speed to market and operational excellence, meet regulatory requirements, and improve customer satisfaction through a smart, adaptable, flexible and Salesforce-connected management platform.