Challenges with Triage and Investigation in Complaints Management Process

Whitepaper | September, 2022

Proper complaint management is critical for detecting and resolving product or service shortcomings. Complaint management is also a compliance requirement for organizations that comply with ISO standards or are controlled by the FDA.

Complaints can indicate serious quality and safety issues. That’s why customer quality complaint handling is an essential part of compliance and key to building an effective QMS.

Every manufacturer wants to resolve complaints in a timely manner. Unfortunately, that’s easier said than done. Effective complaint handling is more than just a good business practice – it’s necessary for compliance. Equip your team with the right customer quality complaint handling system. Choose a solution with advanced tools and best-practice workflows that foster consistent and effective complaint handling.

In this video whitepaper, we will talk about the challenges associated with triage and investigation stages in the complaints handling process and how to enhance effectiveness of the whole process.

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