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Product Lifecycle, Quality and Safety Management on Salesforce

When you run ComplianceQuest on the Salesforce Platform, you put your customers at the heart of your business, shift the focus of IT onto strategic projects, and reduce costs while gaining a 360° view of your customers, employees, products, quality and compliance.

why salesforce platform is great for quality and safety management
why salesforce platform is great for quality and safety management
platform as a service
platform as a service

The #1 Platform as a Service

The Salesforce Platform is an ideal cloud platform for product lifecycle, quality and safety and has been recognized as a leader in several Gartner Magic Quadrants including:

  • Enterprise High-Productivity Application Platform as a Service
  • Digital Experience Platforms
  • CRM Customer Engagement Center

There are many reasons why the Salesforce Platform is great for Product Lifecycle, Quality and Safety:

foundation for your digital business

Build a foundation for your Digital Business Strategy

Run CRM, services and product lifecycle, quality and safety on one cloud platform to form a solid foundation for your business strategy:

  • Remove the business silos that divide CRM, services, product lifecycle, quality & safety data to create a single, shared view of all customers, products, workers, quality and your entire business.

  • Create a personalized digital experience for your customers, employees and suppliers.

  • Compress cycle times and roll out new products and services quickly across product lifecycle, quality, safety, sales and services.

  • Rapidly adapt to changing markets and business and regulatory conditions.

empower a modern workforce

Empower a Modern Workforce

Today’s connected workforce expects the systems they use at work to have the same engaging user interfaces, mobile access and social communication tools that they use in their personal lives. Attract and retain new talent with a modern online work environment:

  • Connect people across departments with mobile and social apps.

  • Conduct social conversations in context with product lifecycle, quality & safety data using Chatter.

  • Give everyone in your organization access to reporting, dashboards and AI-powered analytics, not just a privileged few.

get a 360 degree view

Get a 360 Degree View of Your Business

A combined ComplianceQuest Product Lifecycle, Quality and Safety and Salesforce CRM and Services Solution provides advanced analytics that let you spend less time preparing data for analysis and more time analyzing the data:

  • Use a shared data model across product lifecycle, quality, safety, CRM, and services and custom apps with a common customer and product record at its core.

  • Use Einstein Analytics for advanced visualizations, trend analysis and predictive algorithms.

  • Eliminate the burden of pre-analysis master data management and extraction, transformation and loading (ETL).

  • Unlock the value of data trapped in spreadsheets and turn them into secure, trusted applications connected to your product lifecycle, quality, safety, CRM and services.

  • Provide quality, safety, customer, product and compliance visibility throughout your organization.

competitive advantage

Competitive Advantage

Salesforce CRM and services and ComplianceQuest Product Lifecycle,Quality and Safety work together to help you provide world-class customer support. Deliver a personalized customer experience no matter who the customer talks to:

  • Resolve more customer problems on the first call.

  • Respond to customer issues and complaints faster.

  • Deliver the right products and services every time.

manufacturing agility

Get Manufacturing agility with low-Code Product Lifecycle, Quality and Safety

Low-code customization lets business users create new screens, new mobile apps and new workflows using drag-and-drop visual tools, instead of spending time and money writing programs from scratch and relying too much on IT:

  • Create apps that are tailored to your unique business processes.

  • Quickly adapt to changing business requirements with the ability to make and see changes instantly.

  • Create customer-focused processes and use intelligence to tailor tasks to specific customers.

  • Create apps that guide your employees through tasks and minimize mistakes.

  • Get more value from your product lifecycle, quality & safety investment by letting your employees leverage product lifecycle, quality & safety data in the context of their role or task.

leverage supplier experience portals

Leverage Supplier Experience Portals

Enhance the supplier experience:

  • Leverage out-of-the-box Supplier Central Portal.

  • Easily have document and data exchange to make sure everything is up to date, such as for specifications.

  • Allow suppliers to respond to their tasks, such as SCARs.

  • Manage interactions and escalations.

  • Gives the supplier a view of their own performance score.

  • Choose what supplier, product lifecycle, quality, and safety information you want to show online.

  • Solve problems faster by communicating in real time with your suppliers.

  • Improve service with real-time direct feedback from suppliers.

transform the role of it

Innovate rapidly – Transform the role of IT

Moving your quality and safety onto the Salesforce Platform gets you out of the data center management and application maintenance business, letting IT focus less on maintenance and more on value-added activities:

  • Shift the focus of IT to strategic projects that drive business value.

  • Put the power of IT into the hands of your business users and create the conditions required for rapid innovation.

  • Stop wasting IT time patching and upgrading cumbersome legacy product lifecycle, quality and safety software.

advantage of multitenancy

Stay current – Take advantage of Multitenancy

Salesforce is a true multitenant cloud platform that helps you avoid being saddled with old software, falling behind the competition or being out of compliance:

  • Add, change and customize your quality and safety application while continually to upgrade to new software updates.

  • Beware of cloud washing! Hosted, managed services and private cloud deployments are simply different ways of running old software.

  • Hosted applications are still cumbersome to upgrade.

investment in salesforce

Easily expand your Solution and Investment in Salesforce with the AppExchange

Salesforce offers thousands of applications on the AppExchange, the #1 application marketplace for business, and provides a standard and consistent software development platform that meets the needs of business users and professional developers:

  • Choose from a variety of apps on the AppExchange that share a common architecture and security model.

  • Get out of the system integration business with pre-integrated solutions.

  • Start building your data and processes across the entire product value chain by connecting clinical, LIMS, ERP, asset management, warranty and more with your product lifecycle, quality, safety, CRM, and services.

industrial strength

Industrial-Strength Security, Trust and Compliance

The Salesforce Platform is built on trust and security. Over 150,000 businesses trust Salesforce to safeguard their data in the cloud:

  • ComplianceQuest and Salesforce offer complete transparency to system performance and security information. Learn more here.

  • The Salesforce Platform has been certified by many standards and practices organizations, including AICPA SOC1, SOC2 and SOC3, TRUSTe and more.

  • ComplianceQuest also has been certified for ISO 9001, ISO 27001 and SOC2.

centralize identity and profile management

Centralize Identity and Profile Management

Salesforce lets you manage and synchronize multiple User IDs and profiles to give your organization the highest standards of user security:

  • Implement a single User ID and centralized policy and profile management shared by all applications on Salesforce.

  • Incorporate best practices such as single sign-on, two-factor authentication and IP login restrictions.

  • Dramatically improve customer, partner and supplier communication with a single set of mobile-ready collaboration and social tools.

centralized hub for platform integration

Create a Centralized Hub for Off-platform Integration

Salesforce provides programmatic access to your organization’s information using simple, powerful and secure application programming interfaces (REST APIs):

  • Design, build, and manage APIs and integrations in a single product.

  • Use Mulesoft as your integration backbone to manage APIs and define integrations.

  • Choose from a variety of popular APIs on the Salesforce Platform.

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