Product Lifecycle, Quality and Safety Management on Salesforce

Get a 360 Degree View of Your Business

A combined ComplianceQuest Quality and Safety and Salesforce CRM sand Services olution provides advanced analytics that let you spend less time preparing data for analysis and more time analyzing the data:

• Use a shared data model across Quality, Safety, CRM, and Services and custom apps with a common customer and product record at its core.

• Use Einstein Analytics for advanced visualizations, trend analysis and predictive algorithms.

• Eliminate the burden of pre-analysis master data management and extraction, transformation and loading (ETL).

• Unlock the value of data trapped in spreadsheets and turn them into secure, trusted applications connected to your Quality, Safety, CRM and Services.

• Provide quality, safety, customer, product and compliance visibility throughout your organization.

Competitive Advantage

Salesforce CRM and Services and ComplianceQuest Quality and Safety work together to help you provide world-class customer support. Deliver a personalized customer experience no matter who the customer talks to:

• Resolve more customer problems on the first call.

• Respond to customer issues and complaints faster.

• Deliver the right products and services every time.

Get Manufacturing Agility with Low-Code Quality and Safety

Low-code customization lets business users create new screens, new mobile apps and new workflows using drag-and-drop visual tools, instead of spending time and money writing programs from scratch and relying too much on IT:

• Create apps that are tailored to your unique business processes.

• Quickly adapt to changing business requirements with the ability to make and see changes instantly.

• Create customer-focused processes and use intelligence to tailor tasks to specific customers.

• Create apps that guide your employees through tasks and minimize mistakes.

• Get more value from your Quality & Safety investment by letting your employees leverage Quality & Safety data in the context of their role or task.

Leverage Supplier Experience Portals

Enhance the supplier experience:

• Leverage out-of-the-box Supplier Central Portal.

• Easily have document and data exchange to make sure everything is up to date, such as for specifications.

• Allow suppliers to respond to their tasks, such as SCARs.

• Manage interactions and escalations.

• Gives the supplier a view of their own performance score.

• Choose what Supplier, Quality, and Safety information you want to show online.

• Solve problems faster by communicating in real time with your suppliers.

• Improve service with real-time direct feedback from suppliers.

Innovate Rapidly – Transform the Role of IT

Moving your Quality and Safety onto the Salesforce Platform gets you out of the data center management and application maintenance business, letting IT focus less on maintenance and more on value-added activities:

• Shift the focus of IT to strategic projects that drive business value.

• Put the power of IT into the hands of your business users and create the conditions required for rapid innovation.

• Stop wasting IT time patching and upgrading cumbersome legacy Quality and Safety software.

Stay Current – Take Advantage of Multitenancy

Salesforce is a true multitenant cloud platform that helps you avoid being saddled with old software, falling behind the competition or being out of compliance:

• Add, change and customize your Quality and Safety application while continually to upgrade to new software updates.

• Beware of cloud washing! Hosted, managed services and private cloud deployments are simply different ways of running old software.

• Hosted applications are still cumbersome to upgrade.

Easily Expand Your Solution and Investment in Salesforce with the AppExchange

Salesforce offers thousands of applications on the AppExchange, the #1 application marketplace for business, and provides a standard and consistent software development platform that meets the needs of business users and professional developers:

• Choose from a variety of apps on the AppExchange that share a common architecture and security model.

• Get out of the system integration business with pre-integrated solutions.

• Start building your data and processes across the entire product value chain by connecting Clinical, LIMS, ERP, Asset Management, Warranty and more with your Quality, Safety, CRM, and Services.

Industrial-Strength Security, Trust and Compliance

The Salesforce Platform is built on trust and security. Over 150,000 businesses trust Salesforce to safeguard their data in the cloud:

• ComplianceQuest and Salesforce offer complete transparency to system performance and security information. Learn more here.

• The Salesforce Platform has been certified by many standards and practices organizations, including AICPA SOC1, SOC2 and SOC3, TRUSTe and more.

• ComplianceQuest also has been certified for ISO 9001, ISO 27001 and SOC2.

Centralize Identity and Profile Management

Salesforce lets you manage and synchronize multiple User IDs and profiles to give your organization the highest standards of user security:

• Implement a single User ID and centralized policy and profile management shared by all applications on Salesforce.

• Incorporate best practices such as single sign-on, two-factor authentication and IP login restrictions.

• Dramatically improve customer, partner and supplier communication with a single set of mobile-ready collaboration and social tools.

Create a Centralized Hub for Off-Platform Integration

Salesforce provides programmatic access to your organization’s information using simple, powerful and secure application programming interfaces (REST APIs):

• Design, build, and manage APIs and integrations in a single product.

• Use Mulesoft as your integration backbone to manage APIs and define integrations.

• Choose from a variety of popular APIs on the Salesforce Platform.