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The only AI-powered Middle Office Platform that unifies PLM, QMS, EHS, and SRM into a single, intelligent solution
Product Lifecycle Management
Enable cross-functional collaboration and accelerate your product lifecycle with a cloud-based platform for innovation
Design Process and Quality System Development Tools in Product Lifecycle
Design Quality
Get full visibility over your product design processes and make collaboration easy to get your products to market faster, compliantly
Design Quality: Connecting Design to Documentation
Complaints Management
Transform customer complaints to valuable sources of insights for continuous improvement through smart automations and integrated regulatory reporting
Challenges with Triage and Investigation in Complaints Management Process
Document and Learning Management
Say goodbye to paper! Modernize your processes with connected document, training, and change management
Manufacturing Challenges and Industry Trends Towards Digital Transformation
Quality Management
Transform quality into an enabler: boost efficiency, increase satisfaction, and trim costs with a fully connected, AI-powered quality management solution
Frost Radar for Quality Management Systems Names ComplianceQuest Leader
Risk Management
Enable risk-based thinking throughout your quality processes with a fully integrated risk management solution
Automation of the Risk Management Lifecycle with AI and Analytics
Supplier Management
Increase supplier performance, reduce costs, and streamline your supply chain with integrated supplier quality and collaboration tools
The Ultimate Guide to Next-Generation Supplier Management [e-Book]
Safety Management
Identify and minimize safety events. Prevent accidents, safeguard workers, and ensure their well-being and health
Safety Essentials: Key ‘Must-have’ Components for Safety Management at Any Enterprise
Environment and Sustainability
Proactively and accurately monitor and measure your company’s impact on the environment to improve performance and reach your environmental and sustainability targets
Environmental & Sustainability Management
Electronic and Automated Approach to Audit Management
Managing the Tools of the Trade
Manage Operational Risk Tracking, Evaluation, Mitigation and monitoring
Leveraging CAPA for Continuous Improvement
Ensure your laboratory is compliant with systematic and efficient laboratory investigations
Incident Reporting and Management
Organization, Collaboration and Governance for Efficient Changes
Conduct smart management review meetings with a tower of data to improve your quality and safety systems
Gain 360 degree vision into enterprise wide Safety risks
Enhance Safety and Compliance with Smarter Chemical Management
Ensuring Quality across Departments & Locations
Partner With Suppliers And Vendors To Improve Quality And Safety
Create Loyalty by Addressing Customer Complaints Smartly
Bring Consistency to Permit Practices
Make it easy for your people to manage, track and analyze environmental and sustainability metrics
Bring higher quality products to market quicker with design controls, projects & DHF
Streamline Permit Management and Ensure Compliance
When Learning Propels Organizational Growth
Improve efficiency, productivity, and compliance with a solution designed for today's diverse workforce learning styles
Strategically manage the complete lifecycle of your product
Efficient Waste Management for Compliance & Sustainability
Relevant Information within reach - Always.
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ComplianceQuest covers the whole spectrum of customers, industries and regions across the world. Whether it is a small, medium or enterprise sized manufacturer, companies choose ComplianceQuest for its end-to-end Product Lifecycle, Quality, Safety and Supplier Management Solutions.
Salesforce
Leveraging AI to Create a Safer Workplace Environment
Why an EHS Solution Built on Salesforce Works Better Than One Built on AWS or Azure
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Humans: The Real Superheroes of Artificial Intelligence (AI) in Quality Management
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ComplianceQuest Medical Devices QMS Success Stories eBook
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Aphria (now Tilray) CIO talks about their implementation of ComplianceQuest, Rootstock and Salesforce
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Data-driven Safety – Strategic Resources for Monitoring of Key Performance Indicators
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American Society on Quality World Conference on Quality and Improvement
04 May, 2025
Denver, CO
About
About ComplianceQuest
Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality, Safety, and Supplier management platform, built on Salesforce.
Our connected suite of solutions helps businesses of all sizes increase product, quality, safety, and supplier as they bring their products from concept to customer success.
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A Supplier Corrective Action Request (SCAR) is a proactive tool to drive accountability and collaboration with suppliers, ensuring root cause analysis, effective corrective actions, and sustainable preventive strategies that strengthen supply chain quality and resilience.
A Supplier Corrective Action Request (SCAR) is a formal request given by an organization to its supplier requesting the rectification of an issue associated with quality or non-compliance with a regulation. SCAR is issued to address the root cause of the issue and prevent a recurrence. The SCAR document will contain information about product batch, product details, and defect details. In response to the receipt of SCAR, the supplier can add to the document addressing the issue that led to the defect and the corrective action that will be completed to avoid deficiencies.
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To meet quality standards, an organization must ensure all suppliers comply with the regulations. When a SCAR is issued, it helps businesses identify which suppliers are not adhering to the rules. Other benefits of using a SCAR include:
Businesses must know that not all non-conformances require a SCAR. SCARs must be issued only where there is a critical issue or consistent, repetitive issue that needs immediate attention to avoid it from happening again in the future. For instance, if a supplier has had quality issues repeatedly, then a SCAR is issued. However, before a SCAR is issued, alerts are sent to suppliers about downward trends so they can respond and remedy the issues quickly.
When the SCAR is issued, the supplier has 14 days or other stipulated time period to respond. The process to issue SCAR includes five steps:
A SCAR is issued only when the supplier has failed to implement any corrective action as a response to warnings raised earlier. SCAR is considered the final step as part of the nonconformance process. The SCAR must include all the details of the issue. This will allow the supplier to have a good understanding of the issue at hand. Once all the details are furnished, the supplier must start their root cause analysis and develop corrective actions to remedy the situation.
Once the quality issue has been raised to the supplier, the organization must contain the defective products from being used. This process includes product recall and shipment deferment. While the supplier focuses on corrective action, the organization must handle the products in hand are not used for manufacturing or distribution.
Once these immediate problems have been resolved, your organization must produce a SCAR that details the defects and issues of the products, giving a clear indication of the details stated in the above paragraphs. Once this has been completed, it can be sent to the supplier for them to begin investigating the issue.
Once the SCAR is raised, the supplier must begin their investigation. This can include reviewing the machinery and its manufacturing processes to ensure there are no errors during setup. Once the issue is resolved, a report in response to SCAR must be submitted back to the organization for review. The next step is implementing corrective action.
Once the root cause for SCAR is identified and communicated, the supplier must focus on corrective action. This step involves introducing changes to the process, addressing the issues that led to the reporting, and ensuring the fault does not occur again. During this step, the supplier must clearly communicate the time it will take to address the use. When developing a SCAR, both sides must be transparent and work towards resolving the issue immediately.
With real-time performance monitoring capabilities, the CQ Supplier Management solution helps drive efficiency and cost-effectiveness. CQ Supplier Management is coupled with audit, risk, change, document management and other QMS capabilities. The system can be used to share information with suppliers, address quality issues, take corrective actions, and stay ahead. The solution also has a dedicated Supplier Central portal that offers two-way visibility of supplier performance. By using a supplier management system to handle SCAR, businesses can focus on:
CQ Supplier Management is a secure, cloud-based solution that helps businesses maintain supplier relationships, quality, compliance, and readiness. The CQ Supplier Management solution can be used to handle supplier management processes, including identifying quality issues managing approvals and changes in real-time, SCAR process, and ensuring appropriate supplier performance and quality standards through consistent audits and reviews. By digitally transforming supplier communication, the business can ensure that every interaction is clear, nothing gets missed or dropped, and there is continuity of supply..
Sometimes suppliers don’t respond to the SCARs. This could be due to any of the following reasons:
Disagreement on the issue raised or the process involved in resolving the issue
Request ignored intentionally or unintentionally
Improper documentation submitted against SCAR raised
Inadequate response
A poor response can create significant challenges, whatever the root of the problem. To avoid success discrepancies, it is advised to create mitigation steps while designing the SCAR process. These mitigations can be in the form of face-to-face review, financial penalties, or escalation to senior management. Similarly, it is recommended to discuss the SCAR procedure during the supplier onboarding process as it helps build the right functional relationships from the start.
We have rolled-out CQ across our company to automate various elements of QMS requirements such as Document Management, Complaints, Non-conformances, Corrective Action (8D and A3), Supplier Management and Audit Management. We have been using the software for more than 2 years. We are glad to see how well the system is being used across the company. We have several thousand users on the system currently and working to scale the usage further. CQ solution has been configured to meet our needs, works elegantly across languages, across time zones, and business verticals. With integration between CQ and SAP to exchange critical data, the process automation provides a lot of productivity.
Lia Budiman,Solution Consultant, Continental Contitech
Suppliers Activities Impacting Manufacturer Regulatory Compliance (EU IVDR): in-vitro diagnostic
Checklist | October 4th, 2021
Your Roadmap for Purchasing Controls and Supplier Evaluation based on FDA’s Recommendations
Checklist | November 12th, 2021
Suppliers Activities Impacting Manufacturer Regulatory Compliance (EU MDR): medical device
Supplier’s Change Notification or Changes in Critical Raw Material: Medical Device Manufacturer Impact Evaluation Template
Checklist | November 16th, 2021
CQ Supplier Management Solution can be used by different members of the organization:
At ComplianceQuest, we continuously enhance CQ ProductQuest, our PLM solution, to streamline key processes in the product design and development…
Watch our SupplierQuest demo video to see how ComplianceQuest’s cloud-based…
Revolutionizing Quality Management with AI-Powered Insights Managing Nonconformances (NC) and…
In a recent blog, "Streamlining Supplier Quality Management: Questions Every…
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