What’s The Best Way to Evaluate Supplier Performance? Will Metrics and Supplier Scorecards Help?
Blog | January 19th, 2024

What’s The Best Way to Evaluate Supplier Performance? Will Metrics and Supplier Scorecards Help?

Team ComplianceQuest was recently at a quality management conference. Interestingly, the audience at the event was multi-disciplinary. We had leaders from procurement, supply chain, operations, manufacturing and production, IT decision makers, and of course, quality and regulatory affairs specialists.

One key point of discussion revolved around the criticality of better supplier performance management, and why it will have a direct impact on several key factors including better quality.

In this blog, we highlight the role of automation and data analytics to enhance supplier processes. We culminate the blog with how ComplianceQuest’s Supplier Management Solution has got some cutting-edge, value additive features that can be a game changer.

Read on to find out more.

The Importance of Supplier Performance for Better Quality

Before we get into the subject of this blog, let’s set the context on why supplier performance matters. Decision makers unanimously agree that poor or mediocre performance by suppliers will have a direct impact on quality, cost, customer satisfaction, among other factors.

A well-designed supplier program and performance management system will help for the following reasons:

  • Ensure suppliers consistently meet product and service expectations
  • Receive products and services on time, maintaining quality and respecting agreed-upon prices
  • Ensure supplier partnerships align with strategic goals
  • Pinpoint and address supply chain improvement areas
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How Does Supplier Performance Get Measured Today? Currently is it Subjective or Objective?

Some of the key challenges when it comes to supplier performance are:

  • Lack of an organized process for ongoing performance evaluation
  • Siloed data and lack of data visibility
  • Inconsistent data from multiple sites of the supplier
  • Annual performance reviews are not enough; Real-time and ongoing performance tracking is critical
  • The supplier scorecards, if and when used, are fairly basic and not detailed enough
  • Leaders are often reactive when it comes to supplier quality issues
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What is Supplier Performance Management? Can it Become a Formal Process?

Supplier performance management is the formal practice of assessing, monitoring, and managing the performance of a company's suppliers.

This aims to ensure that the suppliers:

  • Meet or exceed their contractual obligations
  • Contribute to meeting the company's strategic objectives
  • Help minimize costs and risks in the supply chain

The key to having an operational plan for the following:

  • Set and agreed on SLAs and KPIs
  • Performance data collection and reporting (Scorecards)
  • Performance Review Meetings
  • Issue Management with time-bound tracking and closure

Supplier Performance: Manual vs. Automated

Let us look at a scenario when supplier processes and workflows are handled without automation. It’ll result in the following challenges:

  • Manual Data Collection: Companies manually collect and analyze supplier data, leading to potential errors and inefficiencies.
  • Subjective Evaluations: Supplier evaluations may be based on subjective experiences, leading to inconsistencies.
  • Delayed Responses: Issues with suppliers might only be recognized after significant problems arise, resulting in costly disruptions
  • Lack of Centralized Insights: Data might be scattered across various systems or departments, making holistic analysis difficult
  • Inconsistent Metrics: Different teams or personnel might use varied metrics for rating, leading to discrepancies.

With automation, the following will happen:

  • Automated Data Collection: The system streamlines and automates data collection, ensuring accuracy and efficiency.
  • Objective Evaluations: Supplier ratings are based on standardized, objective metrics, ensuring fairness and consistency.
  • Proactive Issue Identification: The system helps identify potential supplier issues early, enabling timely action and risk mitigation.
  • Centralized Data Repository: All supplier data and ratings are centrally stored, facilitating comprehensive analysis.
  • Standardized Metrics: The system provides consistent metrics for rating suppliers across the board, eliminating discrepancies.

Enter ComplianceQuest: Better Supplier Performance Management Guaranteed

CQ's Supplier Performance Management streamlines the supplier evaluation process by automating the key metrics collection, scorecard creation, and ongoing actionable insights. It helps you ensure supply continuity, quality, and compliance through continuous monitoring of supplier performance.

Key features and capabilities include:

  • Supplier Rating Model: Define the model and metrics, aligning evaluations with specific criteria.
  • Metrics Management: Employ Automated, Semi-Automated, or Manual Metrics for adaptable and thorough supplier evaluations.
  • Scorecard Management: Streamline every step of the scorecard process, from scheduling and evaluation to approvals and distribution.
  • Advanced Analytics: Extract deep insights into parent and site-level supplier performance, identifying supplier capabilities and areas for improvement.

To find out more about CQ’s Supplier Solution which is a part of our EQMS Product Suite, request a demo here:


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