Join ConQuest 2025 | ComplianceQuest User Conference | April 8–10, Clearwater Beach, FL
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Enable cross-functional collaboration and accelerate your product lifecycle with a cloud-based platform for innovation
Design Process and Quality System Development Tools in Product Lifecycle
Get full visibility over your product design processes and make collaboration easy to get your products to market faster, compliantly
Design Quality: Connecting Design to Documentation
Transform customer complaints to valuable sources of insights for continuous improvement through smart automations and integrated regulatory reporting
Challenges with Triage and Investigation in Complaints Management Process
Say goodbye to paper! Modernize your processes with connected document, training, and change management
Manufacturing Challenges and Industry Trends Towards Digital Transformation
Transform quality into an enabler: boost efficiency, increase satisfaction, and trim costs with a fully connected, AI-powered quality management solution
Frost Radar for Quality Management Systems Names ComplianceQuest Leader
Enable risk-based thinking throughout your quality processes with a fully integrated risk management solution
Automation of the Risk Management Lifecycle with AI and Analytics
Increase supplier performance, reduce costs, and streamline your supply chain with integrated supplier quality and collaboration tools
The Ultimate Guide to Next-Generation Supplier Management [e-Book]
Identify and minimize safety events. Prevent accidents, safeguard workers, and ensure their well-being and health
Safety Essentials: Key ‘Must-have’ Components for Safety Management at Any Enterprise
Proactively and accurately monitor and measure your company’s impact on the environment to improve performance and reach your environmental and sustainability targets
Environmental & Sustainability Management
Electronic and Automated Approach to Audit Management
Managing the Tools of the Trade
Manage Operational Risk Tracking, Evaluation, Mitigation and monitoring
Leveraging CAPA for Continuous Improvement
Ensure your laboratory is compliant with systematic and efficient laboratory investigations
Incident Reporting and Management
Organization, Collaboration and Governance for Efficient Changes
Conduct smart management review meetings with a tower of data to improve your quality and safety systems
Gain 360 degree vision into enterprise wide Safety risks
Enhance Safety and Compliance with Smarter Chemical Management
Ensuring Quality across Departments & Locations
Partner With Suppliers And Vendors To Improve Quality And Safety
Create Loyalty by Addressing Customer Complaints Smartly
Bring Consistency to Permit Practices
Make it easy for your people to manage, track and analyze environmental and sustainability metrics
Bring higher quality products to market quicker with design controls, projects & DHF
Streamline Permit Management and Ensure Compliance
When Learning Propels Organizational Growth
Improve efficiency, productivity, and compliance with a solution designed for today's diverse workforce learning styles
Strategically manage the complete lifecycle of your product
Efficient Waste Management for Compliance & Sustainability
Relevant Information within reach - Always.
Assuring Quality Products and Services
ComplianceQuest covers the whole spectrum of customers, industries and regions across the world. Whether it is a small, medium or enterprise sized manufacturer, companies choose ComplianceQuest for its end-to-end Product Lifecycle, Quality, Safety and Supplier Management Solutions.
Leveraging AI to Create a Safer Workplace Environment
Why an EHS Solution Built on Salesforce Works Better Than One Built on AWS or Azure
Humans: The Real Superheroes of Artificial Intelligence (AI) in Quality Management
ComplianceQuest Medical Devices QMS Success Stories eBook
Complaint Handling Process for MedTech and Life Science Companies
Audit Management
Aphria (now Tilray) CIO talks about their implementation of ComplianceQuest, Rootstock and Salesforce
Unlocking the Value of Complaints
Why You Need to Digitally Transform Your QMS
The Ultimate Guide to ISO/IEC 17025:2017 Compliance
Safety Technology Trends to Watch in 2023 (Infographic)
Data-driven Safety – Strategic Resources for Monitoring of Key Performance Indicators
American Society of Quality Lean Six Sigma Conference
23 Feb, 2025
Phoenix, AZ
Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality, Safety, and Supplier management platform, built on Salesforce.
Our connected suite of solutions helps businesses of all sizes increase product, quality, safety, and supplier as they bring their products from concept to customer success.
Where Your Career Takes Flight: Join our dynamic team and be part of an innovative, collaborative and rewarding workplace culture.
Impact Through Action: How the ComplianceQuest team supports social causes and community engagement
The Pulse of ComplienceQuest: Our newsroom shares stories of innovation, progress, and change
Stronger Together: How our partnerships drive success and innovation
Recently, ComplianceQuest published a whitepaper titled “Measuring Quality Performance with Metrics That Matter.” The paper focused on the following key aspects:
1. Quality management has become fundamental to driving operational excellence and delivering customer satisfaction. For the quality system to remain effective, there has to be a periodic assessment of its performance.
2.The best way to drive quality performance is by “measuring what matters”. The quality team must identify relevant KPIs – both leading and lagging indicators – to enable continuous improvement (CI).
3.Businesses often make the mistake of tracking only lagging indicators like no. of complaints (or) no. of recalls, while ignoring leading indicators like no. of preventive actions taken or successful risk mitigation steps. For real improvement of the overall Quality Management System, it is critical that both lagging and leading indicators are measured.
All regulations and standards, such as ISO 9001, require constant refinement of the QMS to continuously improve the performance of key metrics. It requires an ongoing effort to improve the products, services, and/or processes by doing the following:
Aiding in this continuous improvement effort is the Plan-Do-Check-Act (PDCA) approach, providing a continuous feedback loop to make goal-oriented progress.
Dr. William Edwards Deming, a management consultant, developed the PDCA method in the 1950s. It helps identify the reasons for some products or processes not working as expected. The PDCA method requires:
The improvements are undertaken on a small scale before being implemented across the organization.
Its four stages include:
1. Plan: Planning can be divided into a three-step process.
Step 1: Identify the problem – Make sure the correct problem is identified. Solving it should make an impact on the organization’s efficiency and growth. Also understand which aspects of the business are affected by the problem and how resolving it will benefit the company.
Step 2: Analyze the problem – Determine the root cause of the problem. Assess the available information, spot gaps and gather additional data as needed. Identify resources that can throw light on it. Evaluate whether it can be solved and the economic feasibility of the solution.
Step 3: Identify viable solutions, design an experiment, identify the people who will be involved in the experiment and assign responsibilities. Define the objective clearly and the parameters to measure the performance. Assess its potential to scale.
5W2H (5 Whys and 2 Hows), A3, and Fishbone Diagram are some of the methodologies used to identify the problem and its root causes.
2. Do – In this stage, a pilot (whatever was decided in the Plan stage) is implemented on a small scale. This helps to test the solution’s viability to achieve the desired outcome with minimal disruption. The test could be run at the department level, in a small geographical area, or with particular demography.
3. Check – The data generated during the Do stage can help assess the effectiveness of the solution. Analyze the results of the pilot and measure its success based on the parameters established in the Plan stage. If it succeeds, go to the next stage, which is Act. If it fails, go back to Plan.
The plan may need some changes or a completely new approach. Either way, once the new plan has been finalized, it should undergo the Do and Check stages.
4. Act – This is the implementation stage where the learnings are implemented and the project scaled to the enterprise level.
While that may be the end of the PDCA cycle for that particular plan, the improvement process itself does not end. Once the plan has been implemented, the improved process or product becomes the new baseline and further improvements are planned using the PDCA approach.
Total Quality Management (TQM) and Six Sigma initiatives are areas where PDCA has proven to be very effective.
PDCA can be used effectively for any of the following use cases:
By implementing the PDCA methodology, businesses can experience the following benefits:
ComplianceQuest is a cloud-based quality management solution aligned with leading regulations and standards and aimed at enabling continuous improvement. It facilitates adapting the ISO 9001 PDCA (Plan, Do, Check, Act) process model and incorporates features such as Change, Audit, 5 Why Root Cause Analysis, CAPA and Document.
Change Management: Manage the change workflow from the time of initiation to review/approval, execution tracking, verification and closure. It connects automatically with other QMS processes including CAPA, Document Management and Training Management to ensure seamless integration between QMS processes.
Audit Management: CQ facilitates collaboration between stakeholders during different stages of an audit to helps the enterprise build a QMS workflow that is data-driven and enables Continuous Improvement (CI). CQ’s Audit Checklist feature helps quality leaders “know their gaps”, take preventive action and, overall, stay compliant to all regulations.
5 Why Root Cause Analysis: This feature helps quality leaders identify the multiple root causes for any problem and their interrelationships, enabling taking corrective and preventive action. Collaboration and sharing of findings with other stakeholders can help in an organization-wide improvement.
CAPA: Corrective and preventive action form the foundation for continuous improvement. Once the root cause has been identified, finding the appropriate solution and its successful implementation becomes essential to prevent future recurrence. This also helps with continuous learning and improvement.
Document Management: All processes are documented and stored in the DMS. This helps with easy retrieval, reference, and reporting, and facilitates continuous learning.
Training Management: The gaps identified in the processes by implementing the QMS in PDCA can help plan training for the employees to minimize errors and maximize outcomes.
Overall, a robust audit management process is critical to drive CI efforts. To know more, visit:https://www.compliancequest.com/audit-management-software-system/
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