For a few years now, product management leaders have been “working backwards” to understand “specific” customer needs and building features that “address” those needs. Late Harvard Business School professor, Clayton Christensen, who is most popular for his pioneering research on disruptive innovation, coined the phrase “Jobs To Be Done” to help innovators understand customer needs at a deeper level.
Christensen’s theory is: It is not only about understanding customer needs and wants, but also about what is the end-goal, that “job” a customer needs to get done.
If we were to overlay this theory of “Jobs To Be Done” to the world of quality management and quality leaders, we get a better understanding of what the real end-goal of automation of QMS workflows really means to a customer. Additionally, it is important to note that the “customer” is several key stakeholders within the organization. It includes various “personas” of people across business functions including:
- Executive Management
- Supplier Management
The benefits of automating the quality management workflow can improve business metrics and outcomes across four areas – financial, quality, brand, and operational efficiency.
To derive “complete value” from automation and digital transformation, the enterprise needs to implement a truly flexible, scalable, customizable, and configurable solution. The reason is simple, the “Jobs To Be Done” vary depending on the nature of the business, sector in which the company operates, stage of business, the business function using the tool, the geography, regulatory landscape, and current state of digital transformation at the overall enterprise level.
Connect with us to find out more about how ComplianceQuest offers a next-gen, connected quality management system solution that accelerates product innovation with a steadfast focus on driving continuous improvement across the organization.
Now, let’s look at why your organization needs a highly customizable, flexible, cloud-based EQMS:
5 reasons why your organization needs a highly customizable, flexible, cloud-based EQMS
#1 – Process-first, Software-next
Every enterprise needs a QMS workflow that is deeply customized for its context. The regulatory requirements may differ, the supplier quality workflow has to be co-designed with suppliers, the complaint management solution has to seamlessly integrate with the CRM and so on. The EQMS product must be easy to customize to meet these specific needs. There is no point in force-fitting software and modifying the QMS process to suit the software solution.
#2 – Continuous Improvement: In constant pursuit of quality excellence…
In our experience of implementing ComplianceQuest at 900+ locations across the world, “continuous improvement” is the holy grail of any QMS. Regulations evolve, businesses scale, and the need to deliver customer delight is a never-ending effort. The pursuit of quality excellence will only come from a proactive approach to continuously improve. And, the EQMS must enable this endeavor.
#3 – Scalability: Scale your quality workflow, as the business scales
As companies add more products, setup new manufacturing locations, hire more people and scale up operations — they need an EQMS that scales along. One of the key benefits of a cloud-based, flexible, scalable solution is that it is the easiest way to scale up your quality process as the business scales. You may want to add more modules, more features to the supplier quality management system, or even just have the ability to offer the software in a local language for users in a new geographical location.
#4 -Integration: Easy integration with multiple business systems is key to ensure a data-driven quality management process
As enterprises embrace more and more automation, they are using a wide range of tools and technologies. A company may move to a new CRM, one with more AI and predictive analytics capabilities. Or, it may decide to adopt a cloud-based ERP instead of a legacy system. Whatever the reason, your EQMS must integrate easily with other systems.
The process of integrating must be quick and agile – making it easy to re-configure and connect with disparate data sources. This is key to making sure that your EQMS serves as the “single source of truth” for all quality-related data and information.
At ComplianceQuest, we’ve built our solution on the highly flexible, scalable Salesforce platform and the process of integrating our EQMS with various ERPs, CRMs, and other business applications is seamless and quick. Here’s a podcast on how a Canadian multinational Cannabusiness brought in true digital transformation with an integrated EQMS, ERP and CRM approach.
#5 -Future-Proofing your quality workflow
One question we’re constantly getting asked by quality leaders these days is – how do we make sure this is future-proof? The world is moving at breathtaking speed. Businesses are embracing digital transformation, simply because there is no other choice now. The business impact of taking advantage of automation is now completely proven. So, quality leaders want to pick a tool that can adapt. They want future-proof software, one that’ll scale, improve and fit into how their own enterprise transforms.
At ComplianceQuest, we’re continuously innovating and scaling up our features and capabilities to offer a truly next-generation solution to our customers.
If you would like to know more about ComplianceQuest’s low code features, request a demo here: https://www.compliancequest.com/online-demo