Supplier Management Software  >  Supplier Quality Management

Supplier Quality Management

supplier quality management
supplier quality management

In today’s competitive and dynamic global market, every organization needs a scalable and customizable supplier quality management process that can help to meet your quality and compliance goals consistently by delivering the best quality products. ComplianceQuest Supplier Quality Management can help you simplify supplier-related processes starting from identifying the suitable suppliers, their selection, evaluation, and management. The solution ensures product quality, safety, and global compliance while focusing on business growth opportunities.

Built on a secure and robust cloud platform, Salesforce.com, ComplianceQuest EQMS Suite provides enterprises the control and confidence to manage their supplier processes aligning with their business goals while eliminating operational challenges.

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What is Supplier Quality?

Manufacturers need suppliers to provide raw materials to create the complete product. Product recalls, missed revenue opportunities, reputational harm, and compliance violations occur due to nonconforming material and delays. This also lies in the hands of the supplier as they are critical to the production line. The raw material should be delivered without any delays or defects. Supplier quality can be understood as the parameters with which a supplier meets the agreed business needs. Simply put, supplier quality is when a supplier can deliver quality goods or services that meet specifications and satisfy consumer needs. To that end, every organization needs an efficient supplier quality system to manage supplier quality with the help of a collaborative and proactive approach.

CQ Supplier Quality Management Software provides unparalleled benefits to improve supplier quality by optimizing your quality processes with a next-generation approach. With the help of consistent audits and reviews, ComplianceQuest also can ensure supplier performance and quality standards by managing supplier-related activities right from the identification of problems raised to managing approvals for them.

supplier quality

Common Mistakes People Make in Supplier Quality Management

supplier quality management - common mistakes

Supplier quality management is essential to transform your businesses digitally to engage and collaborate with your suppliers easily, increasing supplier health, improving compliance, and reducing supplier risk. However, many companies find it challenging to manage their supply chain due to uncoordinated and inefficient efforts that could impact quality, safety, finances, brand, and time. Broadly, companies deal with supplier risks due to three factors.

  • Ignoring relevant data related to supply chain management is a common mistake everyone makes. It’s difficult to avoid errors if you don’t have reliable data, ensuring that the key performance indicators (KPIs) you measure are SMART (Specific, Measurable, Achievable, Relevant, Timely).
  • Another common mistake in supply chain management is when you cannot optimize your business processes as the company grows or shifts focus.
  • Lack of goal alignment between supply chain, customer needs, and business objectives.

ComplianceQuest’s supplier quality management solution can help improve cost efficiency with greater transparency into your supply chain with more qualified suppliers and a better understanding of underlying problems to prevent future issues.

How to Improve Supplier Quality Management?

Improving supplier quality management can transform your business with technology built to optimize your supply chain quality and safety. ComplianceQuest’s next-generation Supplier Quality Management can help bring real-time visibility and new efficiencies to your operations. When you have CQ Supplier Quality Management, there is no need to struggle to control inflexible QMS, disparate manufacturing processes, and incompatible vendor management systems. CQ can give you Supplier Quality Assurance by enabling supplier selection, development, and audits. This solution can provide complete transparency and oversight about supplier specifications, deviations, change requests, contractor certifications, safety compliance, permit to work, etc.

Additionally, you can make smarter decisions with a consolidated, 360-degree view of your supplier engagements along with:

  • Controlling all elements of your supplier interactions working from a ‘single source of truth.’
  • Providing visibility into supplier and partner processes and access to all your departments throughout the supply chain.
  • Reducing risks and ensuring supplier compliance

Today, many organizations adopt the following strategies to improve supplier quality management such as:

  • Understanding the suppliers’ interests and collaborating with them
  • Aligning suppliers to client requirements
  • Aligning suppliers to the strategic plan of businesses
  • Integrating with updated technologies
  • Leveraging the capability of suppliers
Improve Supplier Quality Management

2nd Annual Supplier Quality Maturity Benchmark Report – Key Findings and Supply Chain Effectiveness

Features of Supplier Quality Management Software

Supplier quality management software is a cloud-based or on-premises solution that helps businesses manage their suppliers and ensure they meet quality standards. Supplier quality management software typically includes the following features:

Features of Supplier Quality Management Software
  • Supplier onboarding and management: Create and manage supplier profiles, track supplier performance, and maintain a central repository of supplier information.
  • Risk assessment and management: Identify and assess potential supplier risks, such as financial instability, quality control issues, or supply chain disruptions.
  • Nonconformance management: Track and manage nonconformance issues, including corrective and preventive actions (CAPAs).
  • Quality audits and inspections: Schedule and manage quality audits and inspections of suppliers.
  • Supplier communication and collaboration: Communicate with suppliers about quality issues, share documents, and collaborate on corrective actions.

Benefits of Supplier Quality Management

Supplier Quality Management can help you to share information easily with your suppliers by integrating audit, risk, change, document management, and other QMS capabilities into your operations. This secure, cloud-based solution can help address issues, take corrective actions, and foster best practices in your supplier relationships, ensuring quality, compliance, and readiness. Here are some of the benefits of CQ Supplier Quality Management Solution such as:

Benefits of Supplier Quality Management

  • Track all supplier-related data in real-time by integrating with your ERP, CRP, and the rest of your EQMS processes

  • End-to-end data visibility to review any supplier’s quality standing and to drive continuous improvement using dashboards and quality analytics features

  • Address supply chain-related requests with agility and submit requests to suppliers, dealers, contract manufacturers, or partners

  • Seamless communication and collaboration with key stakeholders being AI and data-driven

  • Automatically prioritize issues and risks as per the severity labels (high, moderate, low risk)

  • Track all supplier-related data in real-time by integrating with your ERP, CRP, and the rest of your EQMS processes

  • End-to-end data visibility to review any supplier’s quality standing and to drive continuous improvement using dashboards and quality analytics features

  • Address supply chain-related requests with agility and submit requests to suppliers, dealers, contract manufacturers, or partners

  • Seamless communication and collaboration with key stakeholders being AI and data-driven

  • Automatically prioritize issues and risks as per the severity labels (high, moderate, low risk)

supplier quality

Revisiting Supplier Quality Agreements: A Critical Step in Managing Supply Chain Risk and Compliance

supplier quality
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Building Supply Chain Quality Assurance

Building supply chain quality assurance involves implementing a system of processes and procedures that ensure that products and services meet quality standards throughout the supply chain. This includes:


Establishing quality standards: Define clear and measurable quality standards for all products and services.

Selecting and onboarding qualified suppliers: Select suppliers based on their ability to meet quality standards.

Implementing quality control measures: Implement quality control measures at all stages of the supply chain, from raw material procurement to product delivery.

Monitoring and measuring supplier performance: Monitor supplier performance against quality standards and take corrective action when necessary.

Continuous improvement: Continuously improve supplier quality management processes through training, audits, and feedback.

Best Practices for Supplier Quality Assurance

Here are some best practices for supplier quality assurance:

Involve suppliers early in the product development process:

Get suppliers involved in the product development process to ensure that they understand the quality requirements.

Communicate quality expectations clearly:

Communicate quality expectations to suppliers, both verbally and in writing.

Provide regular feedback:

Provide regular feedback to suppliers on their performance.

Conduct supplier audits:

Conduct regular supplier audits to verify that they meet quality standards.

Hold suppliers accountable:

Hold suppliers accountable for meeting quality standards by taking corrective action when necessary.

Vendor Quality Assurance Requirements

Vendor quality assurance (VQA) requirements are the specific quality standards suppliers must meet to do business with a company. VQA requirements typically include:

Vendor Quality Assurance Requirements
  • Quality control procedures: Suppliers must have documented quality control procedures in place.
  • Inspection and testing: Suppliers must inspect and test products to meet quality standards.
  • Nonconformance management: Suppliers must have a system for managing nonconformance issues.
  • Recordkeeping: Suppliers must maintain records of all quality-related activities.
  • Training: Suppliers must train their employees on quality control and inspection procedures.

The specific vendor quality assurance requirements will vary depending on the company and the industry. However, all vendor quality assurance requirements should be designed to ensure suppliers can provide high-quality products and services.

Great product, support, and people to work with!

We have rolled-out CQ across our company to automate various elements of QMS requirements such as Document Management, Complaints, Non-conformances, Corrective Action (8D and A3), Supplier Management and Audit Management. We have been using the software for more than 2 years. We are glad to see how well the system is being used across the company. We have several thousand users on the system currently and working to scale the usage further. CQ solution has been configured to meet our needs, works elegantly across languages, across time zones, and business verticals. With integration between CQ and SAP to exchange critical data, the process automation provides a lot of productivity.

Lia Budiman,
Solution Consultant, Continental Contitech

continental contitech
continental contitech

How is Digital Transformation Helping Organizations in Their Supplier Quality Maturity Journey?

Today, manufacturers are struggling to mitigate the COVID-19 global pandemic impacts, changes in demand, higher costs, and the difficulty of a remote workforce. Companies rely on suppliers to drive a collaborative, automated, data-driven process for a supply chain to meet demands and continue delivering high-quality products. To do so, supplier relationships’ development, management, and maturity are critical to achieving the business’s needs to deliver results and be ahead of its competitors.

As digital transformation has been imperative for survival for companies in recent years, this can more effectively address disruptions, and regulatory challenges, enable the better management of risks and ensure that supplier quality is aligned.

The supplier quality maturity model is driven by people and processes and fuelled by some integrated quality and corporate IT systems. It can help you to get to higher stages of maturity to obtain the benefits of supplier quality with reduced risk and overall cost of quality. The supplier quality maturity framework model is categorized into two aspects: Progressive (automated), Laggards (manual), and Leaders (optimized).

According to a recent survey, it has been found that industries are just at the tip of making their transformation journey considering the following:

  • 70% of companies have stated that issues, investigations, and changes are not communicated or collaboratively managed with suppliers.

  • 60% of them identified supplier risk as a major concern to the company other than the disruption from the global pandemic.

  • 57% of companies have not standardized across the entire organization and are still managing their suppliers locally or by business unit.

  • 50% of companies do not have or execute a continuous supplier quality improvement plan.

  • 49% stated that they do not have a comprehensive supplier quality program or rely only on formal certification to specific ISO standards for qualification.

Overall, companies are trying to improve their supplier quality capabilities and struggling to align their supplier quality goals against the results of their suppliers’ performance. 78% of companies are focused on supplier visibility and performance monitoring to move forward in their digital transformation journey. Supported by a connected enterprise platform, ComplianceQuest’s end-to-end supplier quality system can help companies to track metrics to help sustain and improve overall supplier quality.

supplier quality management matrix

What Matrix can be Considered to Measure the Supplier Quality?

An efficient, well-managed supplier quality management can drive more value to your organization, ensuring reduced costs, maximized business credibility, better product quality, and enhanced business performance.

Measuring supplier quality is an important aspect of supplier quality management, as continuous monitoring of each supplier’s performance is crucial. You need to check both the on-target performances of suppliers and any negative trends that need to be immediately addressed to ensure that all onboarded suppliers are providing a safe, high-quality end product by consistently supporting your company’s ability. To track a supplier’s performance, supplier scorecards can help disclose areas with room for improvement. ComplianceQuest can help you continually perform all these activities to improve the visibility and effectiveness of your supplier quality management activities.

Why is Quality Important when Choosing a Supplier?

Quality is vital while bringing the product to market. Choosing the right supplier for your organization is crucial to achieving your quality and compliance goals. ComplianceQuest Supplier Quality Management helps manage every aspect (from selecting suppliers to their onboarding and performance assessment) that can impact your brand reputation and product quality. This solution also can:

  • Monitor and handle the entire supplier qualification process
  • Keep supplier records in a centralized location
  • Manage supplier audits and approved supplier list (asl)
  • Provide feedback communicating with your suppliers
  • Prepare supplier questionnaires and share supplier scorecard
  • Assess supplier quality performance
supplier quality

Ensure supplier performance and quality standards with ComplianceQuest’s Supplier Quality Management

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Quality-centric Companies Rely on CQ QMS

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  • verily mono
  • 3m logo mono
  • tupperware mono
  • continental logo mono
  • vyaire mono
  • lifescan mono
  • lundbeck mono
  • cdc logo mono
  • qlik mono
  • csa group mono
  • impossible mono
  • fluence mono

Frequently Asked Questions

  • Supplier Quality Assurance or Vendor Quality Assurance is a collaborative process involving selecting suppliers, the development of suppliers, and supplier audits. This process helps to ensure that materials and services provided by suppliers meet the specifications required by the customer. Effective supplier quality assurance helps identify potential risks while working with that supplier.

  • ComplianceQuest’s supplier management solution can help minimize supplier defects, ensuring better performance by streamlining all your supplier-related processes and addressing operational challenges. ComplianceQuest Supplier Quality Management can:

    • Track and manage the supplier qualification process, supplier data, certifications, and so on

    • Manage supplier quality audits

    • Integrate supplier quality system with document management system and other QMS solutions

    • Maintain a comprehensive record of all the identified and evaluated suppliers

    • Avoid costly product recalls and regulatory penalties

    • Standardize the processes by managing the approved supplier list (ASL)

    • Easily communicate with all suppliers to provide feedback

    • Share supplier scorecard for performance clarity

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