Quick Contact : 408-458-8343
Select Page

Listening to the Voice of the Customer (VoC) is one of the most important things organizations can do to meet the current and future needs of their customers and complaints provides that valuable feedback. It enables an organization to understand issues from the customers’ perspective providing both direct and indirect insights into what is doing well and what needs work. However, many complaints systems and processes are often outdated, inflexible, reactive and lacking integration. As a result, agents handling customer complaints must navigate multiple systems while trying to reach the best solution in a timely manner. These inefficiencies and poorly integrated systems create information barriers; essentially blocking the flow of crucial customer and complaint information between those handling the complaints and those in operations and management.

Come to this Webinar to learn:

  • Improve visibility to complaint trends and patterns leveraged across the organization
  • Reduce compliance risk by accelerating complaints triage, handoffs and approvals
  • Simplify adverse event reporting for accuracy
  • Make effective decisions based on real-time insight of complaint information

Listening to Your Customers’ Complaints

Watch Webinar

Please fill the form below to access the resource.







    By submitting this form you agree that we store and process your personal data as per our Privacy Policy. We will never sell your personal information to any third party.

    Recent Webinars

    Webinars
    x
    Upcoming
    Next-Gen Technology for Medical Device Innovation, Design, Quality & Compliance

    Register

       March 11, 2021   |   02:00 - 02.30 PM EST

    Follow Us