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At ComplianceQuest, we recently published a Whitepaper titled “Why Your Enterprise Needs a QHSE with an Integrated ‘5 Whys’ Root Cause Analysis Tool”.
The paper covered the following topics in-depth:
From a safety perspective, the RCA process is recommended by various regulatory bodies to build an organization-wide safety culture and drive continuous improvement of safety efforts.
It helps with the following aspects:
While there are several methods to conduct an RCA, 5 Why is the most popular.
In the 5 Why process, the root cause of a problem is identified by drilling down with the question “Why?”
For instance, an assembly line worker may report a safety observation from the shop floor. It may read something like this: “It looks like this equipment is due for maintenance. While there are no immediate safety hazards, I feel that any further delays may heat the machine more than it should.”
Using the 5 Why process, the plant head analyzes the safety observation by pulling in data on when the maintenance was last done.
The first “why” addresses the causes of the problem that is being investigated. In this case – Why was the maintenance not done on time? It may have been delayed because of the non-availability of a certified engineer. The plant head after noticing this will send in two separate requests.
The latter is a proactive step to drive continuous improvement of the safety management workflow.
Chances are there the plant head may ask another “Why”:Why wasn’t preventive maintenance scheduled? Are there more machines that need service?
By asking more and more “Whys”, we’re able to not only identify the cause of the problem at hand but also get to the root cause.
The 5 Why Analysis method was introduced by Sakichi Toyoda of Toyota Motor Corporation in the 1930s. It can be used in various business situations that involve human factors or interactions. Some of the advantages of this method include:
By using the 5 Why RCA method, you can establish a culture of problem-solving by introducing a simple yet effective method that anyone can use. This can lead to a more proactive approach for problem prevention and continuous improvement of your organization’s processes.
From a safety management standpoint, a problem may be reported in an organization from one of the following processes:
Since a problem may have its origin elsewhere, drilling down and asking the right questions is not a boardroom activity but requires the shop floor people, the safety team, and other stakeholders to get involved.
A typical and effective process would include:
While 5 Why is one of the most commonly used root cause analysis methods, it is typically done manually using a paper-based approach which makes it less effective. The manual process complicates the collaboration between the different team members that are conducting the investigation.
It also makes documentation of the investigation much more challenging because it requires that the data and findings generated from the 5 Why analysis be added manually into the EHS platform, with important files, notes, and documents remaining undocumented.
A manual approach also leads to increased chances of miscommunication and lack of collaboration while planning corrective or preventive actions. Ideally, you want a 5 Why method that is digitally integrated with your organization’s EHS solution.
Figure 1 screenshot of ComplianceQuest’s built-in 5 WHY RCA tool
Because of the benefits of digitizing your root cause analysis can have, ComplianceQuest has introduced the ‘5 Why Whiteboard’ feature that:
The 5 Why Whiteboard can help increase the effectiveness of a corrective or preventive action taken in response to an incident or safety observation. It also promotes the use of best practices across teams and minimizes variations in how RCA is performed. Documentation can also be standardized.
The key benefits of ComplianceQuest’s 5 Why tool include:
Also, one can download the detailed 5 Why RCA document as a PDF and share it with users who do not have access to the 5 Why Whiteboard such as external regulatory bodies like FDA that might be auditing the system.
Overall, integrating the 5 Why Root Cause Analysis with the EHS can help in many ways, including the following:
To request a demo of CQ’s 5 Why RCA tool, click here:https://www.compliancequest.com/online-demo/
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