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  Quality and Safety

Quality and Safety

Quality and Safety streamlines processes, meet regulatory requirements, and enhance safety protocols for ultimate excellence

quality and safety
quality and safety

Everything You Need to Know About Quality and Safety

Often businesses are caught in a dilemma when having to choose between quality and safety due to cost and time factors. Invariably, quality that facilitates meeting business goals, wins the battle. However, there is a close relationship between quality and safety and regulatory frameworks and standards such as ISO 9001, ISO 45001, and OHSAS 18001, are laying stress on a cohesive approach to meet both the goals. How difficult or easy is it to balance the two needs? The answers to these questions lie ahead.

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relation between quality and safety

What is the Relation Between Quality and Safety?

In any organization, both Quality and Safety are equally important and go hand-in-hand. Although a business can opt to produce a quality product without establishing robust safety management, the price to pay is high in case of a disaster. An unfortunate accident often acts as the catalyst to move from silos to a more integrated system for quality and safety management. As a result, enterprises are now focused on building an organization-wide culture of quality and safety. There are several advantages to having a strong safety and quality system, including the availability of better data, the opportunity for more research, better focus from the senior management, and employee training.

What is Quality and Patient Safety?

It is noted that every year, hundreds of thousands of patients suffer injuries and even die due to unsafe and poor-quality healthcare. It is universally accepted that quality health services globally must be effective, safe, and people-centric. Also, in order to realize the benefits of quality health care, health services must be timely, equitable, integrated, and efficient. Patient safety is considered fundamental to delivering quality health services. To that end, Patient Safety is defined as a healthcare discipline that is continuing to emerge with the evolving complexity in healthcare systems. It is aimed to prevent and reduce risks, errors, and harm that could occur to patients during the provision of health care.

what is quality and safety

Quality and Safety Management Best Practices

To ensure that an organization is compliant with the standards and regulations of both Quality and Safety, it is important to follow a few best practices, including:

  • green check

    Integrating both quality and safety management systems at the design stage

    Sectors such as pharmaceuticals, life sciences, and medicine must have the two systems integrated as the reputation risk is extremely important. As both systems have common grounds, they work together to better workflows, enable document and audit management, improve data visibility.

  • green check

    Setting a SMART Goal

    Having a clear quality and safety goal with document policies and procedures is important. This will improve the workplace by reducing injuries, damages to assets, and improving the sustainability and quality of products and services. The documented goals should be SMART – Specific, Measurable, Attainable, Realistic, and Timely. There should also be robust monitoring of key events, regular training, and proactive risk management.

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    Automated QHSE

    Automating QHSE enables integrating safety and quality to help businesses achieve their stated goals. This allows the organization to dynamically adapt to the changing environment with minimal disruption to business workflows. This practice will also help create a culture of quality, providing easy access to documents and CAPA, remote audits, incident management, complaint management, among others.

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    Healthcare Quality Improvement and Clinical Practices

    Stay ahead in the ever-evolving field of healthcare quality improvement with our cutting-edge, research-backed insights and articles. We cover many essential topics, including advanced clinical practices, patient safety protocols, and the latest healthcare policies. By learning from industry experts and implementing proven strategies, you can significantly enhance the quality of care provided in your organization. Our resources include detailed analysis, practical advice, and step-by-step guides to help you navigate the complexities of healthcare quality improvement and implement effective changes that lead to better patient outcomes.

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    Hospital Quality and Healthcare Advocacy

    Join the vanguard of hospital quality and patient safety by leveraging our advocacy resources and best practices. Our platform guides hospital administrators and healthcare professionals through the intricacies of delivering exceptional care. Stay informed with the latest policy updates, regulatory requirements, and evidence-based practices that can enhance your hospital's safety protocols. Our resources are designed to support you in leading your organization towards higher standards of care, ensuring that patient safety and quality remain at the forefront of your operations. Engage with our expert-driven content to foster a culture of continuous improvement and excellence in hospital settings.

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    Tailored Resources for Nursing Professionals and Administrators

    We offer a wide array of specialized content tailored to meet the unique needs of nursing professionals, healthcare policymakers, and hospital administrators. Our platform provides targeted resources that help you improve your competencies, stay informed on the latest healthcare policies, and implement best practices in hospital management. Whether you are a nurse seeking to enhance your clinical skills, a policymaker looking for the latest research and policy updates, or a hospital administrator aiming to improve operational efficiency and patient outcomes, our resources are designed to support your goals. Access our expertly curated content to stay ahead in your field, drive positive changes in your organization, and contribute to advancing healthcare quality and safety.

Next Generation AI Powered Enterprise Quality and Safety Management System – A Frost & Sullivan Whitepaper

What Are the Three Components of Quality of Care?

quality and safety in internal and external communication

Effective communication between the patient and the professional is critical to defining the quality of care. Everything is integral to providing good quality of care, from detailing the treatment or medicines administered to inquiring about the patient’s state of mind.

quality and safety competent

Competent and motivated healthcare professionals to provide all the necessary care with adequate healthcare facilities. The patient has to feel comfortable and informed at all stages of treatment.

quality and safety community

Community engagement focuses on building trust between healthcare professionals and the community they serve to improve care quality. The quality of care can be categorized into the provision of care and the quality of care experienced by hospital patients.

quality and safety in healthcare

Why Are Quality and Safety Important in Healthcare?

Over the last decade, Quality Health and Safety systems have improved exponentially. Organizations are now more receptive to bringing in a cultural change to adopt the new frameworks and standards such as ISO 9001, ISO 45001, and OHSAS 18001. In both quality and safety, the business defines those standards and risks that are acceptable and unacceptable, following which businesses must document them and put metrics in place to measure them. This practice also helps with:

  • Compliance with legal and regulatory requirements
  • Bringing a safety culture to the workforce
  • Responsibility and accountability across the organization
  • Non-punitive and transparent reporting of safety issues
  • Integration of information
  • Communication

Objectives of Quality and Safety Management System

The objectives of a Quality and Safety Management System (QSMS) are multifaceted, aiming to enhance organizational performance, ensure customer satisfaction, and mitigate risks.

QSMS seeks to establish and maintain stringent quality standards, fostering consistency and excellence in products or services.

A QSMS strives to comply with relevant regulations and industry standards, safeguarding the health and safety of both employees and consumers. The system aims to identify and manage risks effectively, minimizing the likelihood of accidents or errors.

Continuous improvement is another key objective, emphasizing the need for ongoing assessment and refinement of processes to optimize efficiency and quality.

Objectives of Quality and Safety Management System
Principles of Quality Health and Safety

Principles of Quality Health and Safety

The principles of Quality Health and Safety (QHS) are fundamental guidelines that underpin effective management systems to ensure the well-being of individuals and the quality of services.

  • A commitment to leadership is essential, where organizational leaders play a pivotal role in establishing a culture of quality and safety.
  • Focus on stakeholder engagement ensures that the perspectives and concerns of all relevant parties are considered and addressed. Risk-based thinking involves proactively identifying, assessing, and mitigating potential risks to health and safety.
  • Continuous improvement is a key principle, emphasizing the iterative refinement of processes and practices to enhance overall performance.
  • Integration into organizational processes emphasizes the importance of seamlessly incorporating Quality Health and Safety considerations into everyday activities.
  • Evidence-based decision-making encourages the use of data and information to inform strategic choices.
  • The promotion of a systems approach underscores the interconnected nature of health, safety, and quality, emphasizing the need for a holistic and coordinated effort to achieve optimal outcomes.
case study women leaders making powerful impact

Customer Success

3 Women Leaders Making a Powerful Impact in Global Quality and Safety Management

case study women leaders making powerful impact
Read Case Study

How Do You Provide Quality Care?

To provide quality care, one has to follow these steps:

  • Deliver safe health care that minimizes risks, including avoiding preventable injuries and medical errors.

  • Provide effective services that are based on scientific knowledge and evidence-based guidelines.

  • Provide and receive timely health care to reduce delays.

quality health safety
  • Deliver efficient health care in a manner that maximizes resource use and avoids waste.

  • Deliver equal healthcare irrespective of personal characteristics such as gender, race, ethnicity, geographical location, or socioeconomic status.

  • Have a people-centered approach that considers the preferences and aspirations of individual service users and their community’s culture.

  • Deliver safe health care that minimizes risks, including avoiding preventable injuries and medical errors

  • Provide effective services that are based on scientific knowledge and evidence-based guidelines.

  • Provide and receive timely health care to reduce delays.

  • Deliver efficient health care in a manner that maximizes resource use and avoids waste.

  • Deliver equal healthcare irrespective of personal characteristics such as gender, race, ethnicity, geographical location, or socioeconomic status.

  • Have a people-centered approach that considers the preferences and aspirations of individual service users and their community’s culture.

ComplianceQuest enhances your company’s Quality Management

ComplianceQuest will provide your company with the opportunity to reach a new level of Quality Management. Everything from the well thought out and configured out of the box solution, to the system validation scripts, tractability matrix and end user guides, ComplianceQuest sets the standards high! Their customer service is superb, their employees are dedicated to the success of your project and learning about your company to ensure appropriate and effective solutions are provided. All quality leaders at Aphria Inc. have been very pleased and excited to launch all the capabilities ComplianceQuest has to offer to ensure quality remains our highest priority!

Amy McCrindle,
Project Manager

tilray testimonial
tilray testimonial

Why is Quality So Important?

Quality of care is based on various parameters such as established practices, availability of resources, confidence and self-satisfaction with outcomes, and acquisition of knowledge, skills, and competence. Quality is essential in ensuring the public’s safety, getting healthcare treatment, and preventing inappropriate and/or suboptimal care. In healthcare, quality also relates to structure, processes, and outcomes wherein the structure refers to the facilities and human resources, processes represent the various clinical, supportive, and administrative interactions between the providers and recipients. The outcomes reflect any changes in healthcare status.

why is quality and safety important
define quality care

How Do You Define the Quality of Care?

Quality of care is defined as ‘the extent to which healthcare services provided to individuals and patient populations improve desired health outcomes.’ In order to achieve universal health coverage, it is essential to provide adequate health services that meet quality criteria.

Quality health and safety compliance to ensure an organization is compliant with the standards and regulations

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Quality-centric Companies Rely on CQ QMS

  • affinivax mono
  • verily mono
  • 3m logo mono
  • tupperware mono
  • continental logo mono
  • vyaire mono
  • lifescan mono
  • lundbeck mono
  • cdc logo mono
  • qlik mono
  • csa group mono
  • impossible mono
  • fluence mono

Frequently Asked Questions

  • ComplianceQuest’s Quality, Health, Safety, and Environment (QHSE) solution is built on the Salesforce.com platform. A next-generation, connected quality management system solution accelerates product innovation with a keen focus on driving continuous improvement across the organization. The flexible, scalable, and customizable software enables integrating safety and quality to help businesses achieve their stated goals and dynamically adapt to the changing environment without disrupting business workflows.

  • A robust QHSE such as the one from ComplianceQuest has the following components:

    • Audit

    • Document

    • CAPA

    • Change

    • Complaint

    • Equipment

    • Inspection

    • Nonconformance

    • Risk

    • Supplier

    • Training

  • Frameworks and standards including ISO 9001, ISO 45001, and OHSAS 18001 are focused on Quality and safety. To ensure the organization is compliant, a cloud-based QHSE system such as the one from ComplianceQuest is necessary, as it is critical to have seamless collaboration. With real-time monitoring, it is also easier to adhere to these regulatory frameworks. ComplianceQuest’s QHSE helps create a culture of quality by providing easy access to documents and other solutions such as CAPA, complaint management, incident management, and remote audits.

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