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CQ Quality and Safety

Quality and Safety


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CQ Enterprise Quality Management System (EQMS)

Everything you need to know about quality and safety

Often businesses are caught in a dilemma when having to choose between quality and safety due to cost and time factors. Invariably, quality that facilitates meeting business goals, wins the battle. However, there is a close relationship between quality and safety and regulatory frameworks and standards such as ISO 9001, ISO 45001, and OHSAS 18001, are laying stress on a cohesive approach to meet both the goals. How difficult or easy is it to balance the two needs? The answers to these questions lie ahead

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What is the relation between quality and safety?

In any organization, both safety and quality are equally important and go hand-in-hand. Although a business can opt to produce a quality product without establishing robust safety management, the price to pay is high in case of a disaster. An unfortunate accident often acts as the catalyst to move from silos to a more integrated system for quality and safety management. As a result, enterprises are now focused on building an organization-wide culture of quality and safety. There are several advantages to having a strong safety and quality system, including the availability of better data, the opportunity for more research, better focus from the senior management, and employee training.

What is Quality and Patient Safety?

It is noted that every year, hundreds of thousands of patients suffer injuries and even die due to unsafe and poor-quality healthcare. It is universally accepted that quality health services globally must be effective, safe, and people-centric. Also, in order to realize the benefits of quality health care, health services must be timely, equitable, integrated, and efficient. Patient safety is considered fundamental to delivering quality essential health services. To that end, Patient Safety is defined as a healthcare discipline that is continuing to emerge with the evolving complexity in healthcare systems. It is aimed to prevent and reduce risks, errors, and harm that could occur to patients during the provision of health care.

Best Practices of Quality and safety Management

Quality and safety management best practices

To ensure that an organization is compliant with the standards and regulations of both quality and safety, it is important to follow a few best practices, including

  • Integrating
    Integrating both quality and safety management systems at the design stage
    Sectors such as pharmaceuticals, life sciences, and medicine must have the two systems integrated as the reputation risk is extremely important. As both systems have common grounds, they work together to better workflows, enable document and audit management, improve data visibility.
  • Setting a SMART Goal
    Setting a SMART Goal
    Having a clear quality and safety goal with document policies and procedures is important. This will improve the workplace by reducing injuries, damages to assets, and improving the sustainability and quality of products and services. The documented goals should be SMART – Specific, Measurable, Attainable, Realistic, and Timely. There should also be robust monitoring of key events, regular training, and proactive risk management.
  • Automated QHSE
    Automated QHSE
    Automating QHSE enables integrating safety and quality to help businesses achieve their stated goals. This allows the organization to dynamically adapt to the changing environment with minimal disruption to business workflows. This practice will also help create a culture of quality, providing easy access to documents and CAPA, remote audits, incident management, complaint management, among others.

Why are quality and safety important in healthcare?

Over the last decade, safety and quality systems have improved exponentially. Organizations are now more receptive to bringing in a cultural change to adopt the new frameworks and standards such as ISO 9001, ISO 45001, and OHSAS 18001. In both quality and safety, the business defines those standards and risks that are acceptable and unacceptable, following which businesses must document them and put metrics in place to measure them. This practice also helps with

  • Compliance with legal and regulatory requirements
    Compliance with legal and regulatory requirements
  • Bringing a safety culture to the workforce
    Bringing a safety culture to the workforce
  • Responsibility and accountability across the organization
    Responsibility and accountability across the organization
  • Non-punitive and transparent reporting
    Non-punitive and transparent reporting of safety issues
  • Integration of information
    Integration of information
  • Communication
    Communication

What are the three components of quality of care?

  • components of quality of care : 1
    Effective communication between the patient and the professional is critical to defining the quality of care. Everything is integral to providing good quality of care, from detailing the treatment or medicines administered to inquiring about the patient’s state of mind.
  • components of quality of care : 2
    Competent and motivated healthcare professionals to provide all the necessary care with adequate healthcare facilities. The patient has to feel comfortable and informed at all stages of treatment.
  • components of quality of care : 3
    Community engagement focuses on building trust between healthcare professionals and the community they serve to improve care quality. The quality of care can be categorized into the provision of care and the quality of care experienced by hospital patients.

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How do you provide quality care?

To provide quality care, one has to follow these steps.

  • 1
    Deliver safe health care that minimizes risks, including avoiding preventable injuries and medical errors
  • 2
    Provide effective services that are based on scientific knowledge and evidence-based guidelines.
  • 3
    Provide and receive timely health care to reduce delays.
  • 4
    Deliver efficient health care in a manner that maximizes resource use and avoids waste.
  • 5
    Deliver equal healthcare irrespective of personal characteristics such as gender, race, ethnicity, geographical location, or socioeconomic status.
  • 6
    Have a people-centered approach that considers the preferences and aspirations of individual service users and their community’s culture.

How do you provide quality care?

To provide quality care, one has to follow these steps.

  • Deliver safe health care that minimizes risks, including avoiding preventable injuries and medical errors
  • Provide effective services that are based on scientific knowledge and evidence-based guidelines.
  • Provide and receive timely health care to reduce delays.
  • Deliver efficient health care in a manner that maximizes resource use and avoids waste.
  • Deliver equal healthcare irrespective of personal characteristics such as gender, race, ethnicity, geographical location, or socioeconomic status.
  • Have a people-centered approach that considers the preferences and aspirations of individual service users and their community’s culture.

Why is quality so important?

Quality of care is based on various parameters such as established practices, availability of resources, confidence and self-satisfaction with outcomes, and acquisition of knowledge, skills, and competence. Quality is essential in ensuring the public’s safety, getting healthcare treatment, and preventing inappropriate and/or suboptimal care. In healthcare, quality also relates to structure, processes, and outcomes wherein the structure refers to the facilities and human resources, processes represent the various clinical, supportive, and administrative interactions between the providers and recipients. The outcomes reflect any changes in healthcare status.

How do you define the quality of care?

Quality of care is defined as ‘the extent to which healthcare services provided to individuals and patient populations improve desired health outcomes.’ In order to achieve universal health coverage, it is essential to provide adequate health services that meet quality criteria.

 

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Frequently Asked Questions

How to automate quality and safety management?
ComplianceQuest’s Quality, Health, Safety, and Environment (QHSE) solution is built on the Salesforce.com platform. A next-generation, connected quality management system solution accelerates product innovation with a keen focus on driving continuous improvement across the organization. The flexible, scalable, and customizable software enables integrating safety and quality to help businesses achieve their stated goals and dynamically adapt to the changing environment without disrupting business workflows.
What are the components of a quality and safety management software?
A robust QHSE such as the one from ComplianceQuest has the following components

  • Audit
  • Document
  • CAPA
  • Change
  • Complaint
  • Equipment
  • Inspection
  • Nonconformance
  • Risk
  • Supplier
  • Training
What are the regulations and challenges in quality and safety management?
Frameworks and standards including ISO 9001, ISO 45001, and OHSAS 18001 are focused on safety and quality. To ensure the organization is compliant, a cloud-based QHSE system such as the one from ComplianceQuest is necessary, as it is critical to have seamless collaboration. With real-time monitoring, it is also easier to adhere to these regulatory frameworks. ComplianceQuest’s QHSE helps create a culture of quality by providing easy access to documents and other solutions such as CAPA, complaint management, incident management, and remote audits.

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