The 5 Quality Languages: Communicate to Influence, Engage, and Lead 

Quality professionals often face a frustrating challenge: their messages don’t always land. Despite deep expertise, their urgency and insights can be misunderstood or ignored by teams across the organization. Why? Because everyone communicates differently. 

Inspired by Gary Chapman’s The Five Love Languages, this session reframes quality leadership through the lens of communication styles. We introduce the 5 Quality Languages: Encouragement, Face Time, Mentorship, Collaboration, and Empath to help you connect more effectively with diverse audiences.