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Join ConQuest 2025 | ComplianceQuest User Conference | April 8–10, Clearwater Beach, FL

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“ComplianceQuest integrates all our quality processes consistently across the organization, from Singapore to San Francisco.”

Ben Eder,
Director of Quality,
Standard Bio Tools

Ben Eder

Ben Eder,
Director of Quality,
Standard Bio Tools

Our company operates in several countries, and we wanted to bring all our quality management systems into one EQMS. We needed something that worked for everyone and could integrate with our Salesforce CRM. That’s why ComplianceQuest became our top choice.

We rolled out ComplianceQuest in 2018, and now we have a system that integrates all our quality processes together consistently across the organization. Our team in Singapore can work with our San Francisco team, following the same procedures and approving the same documents in the same way.

When COVID hit, we couldn’t always get to the office to release batch records. Because the system was automated, we could handle it remotely—that was our “aha” moment. It was proof that the system is really doing what it needs to be designed for.

We also implemented solutions inside Salesforce that boosted our productivity, including a solution to handle manufacturing batch records fully integrated with ComplianceQuest processes and inspections. Every user has a license, and they’re using ComplianceQuest as their single source of truth. As we do more M&A, we’re moving new companies onto the system.

I was a speaker at ConQuest, and showed users how to take lean concepts and the continuous improvement approach and use ComplianceQuest within those concepts toward developing standard work and reducing waste.

Right now, we’re collaborating with ComplianceQuest on a Bill of Material management solution inside the system, which would be a huge revolution for us. The next big thing is AI—the ConQuest conference was a big eye opener about the options and capabilities that Salesforce and ComplianceQuest have when it comes to AI.

My advice to other companies using ComplianceQuest is to put it in a continuous improvement mode. Once you implement it and people are accepting it, always improve it. You’ve got support; the ComplianceQuest team is very experienced. They've been there, they've done that.

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