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Middle Office Platform
The only AI-powered Middle Office Platform that unifies PLM, QMS, EHS, and SRM into a single, intelligent solution
ProductQuest
Product Lifecycle Management
Design Quality
Design Process and Quality System Development Tools in Product Lifecycle
Design Quality: Connecting Design to Documentation
QualityQuest
Complaints Management
Documents and Learning Management
Quality Management
Risk Management
Challenges with Triage and Investigation in Complaints Management Process
Manufacturing Challenges and Industry Trends Towards Digital Transformation
Frost Radar for Quality Management Systems Names ComplianceQuest Leader
Automation of the Risk Management Lifecycle with AI and Analytics
PartnerQuest
Supplier Management
The Ultimate Guide to Next-Generation Supplier Management [e-Book]
SafetyQuest
Safety Management
Environment and Sustainability
Safety Essentials: Key ‘Must-have’ Components for Safety Management at Any Enterprise
Environmental & Sustainability Management
Transform quality into an enabler: boost efficiency, increase satisfaction, and trim costs with a fully connected, AI-powered quality management solution
Enable risk-based thinking throughout your quality processes with a fully integrated risk management solution
Increase supplier performance, reduce costs, and streamline your supply chain with integrated supplier quality and collaboration tools
Identify and minimize safety events. Prevent accidents, safeguard workers, and ensure their well-being and health
Proactively and accurately monitor and measure your company’s impact on the environment to improve performance and reach your environmental and sustainability targets
Self-guided Product Tours
Product Demo Videos
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ComplianceQuest covers the whole spectrum of customers, industries and regions across the world. Whether it is a small, medium or enterprise sized manufacturer, companies choose ComplianceQuest for its end-to-end Product Lifecycle, Quality, Safety and Supplier Management Solutions.
Salesforce
Leveraging AI to Create a Safer Workplace Environment
Why an EHS Solution Built on Salesforce Works Better Than One Built on AWS or Azure
CQ Platform
Humans: The Real Superheroes of Artificial Intelligence (AI) in Quality Management
Recent Blogs
Recent Infographics
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Featured Case Study
ComplianceQuest Medical Devices QMS Success Stories eBook
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Featured Checklist
Complaint Handling Process for MedTech and Life Science Companies
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Featured CQ Guide
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Podcast
Aphria (now Tilray) CIO talks about their implementation of ComplianceQuest, Rootstock and Salesforce
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Webinar
Unlocking the Value of Complaints
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Why You Need to Digitally Transform Your QMS
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Compliance
The Ultimate Guide to ISO/IEC 17025:2017 Compliance
Infographic
Safety Technology Trends to Watch in 2023 (Infographic)
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Featured Toolkit
Data-driven Safety – Strategic Resources for Monitoring of Key Performance Indicators
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MEDevice Silicon
19 Nov, 2025
Silicon Valley, CA
About
About ComplianceQuest
Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality, Safety, and Supplier management platform, built on Salesforce.
Our connected suite of solutions helps businesses of all sizes increase quality, safety and efficiency as they bring their products from concept to customer success.
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If you're looking for technologies to consistently deliver high-quality products and services to your customers, an Enterprise Quality Management System (EQMS) should be your top priority. Choosing the right EQMS is crucial for your business as it directly impacts product quality, regulatory compliance, and overall operational efficiency.
While traditional on-premise solutions like MasterControl may offer robust features, they have significant drawbacks. On-premise systems often require substantial IT infrastructure and ongoing support, which can slow down your ability to adapt to new regulatory requirements or scale your operations efficiently.
In contrast, selecting a cloud-based EQMS like ComplianceQuest provides a more agile and scalable solution. The cloud-native approach also enhances collaboration across teams, offering real-time visibility into quality metrics without the limitations of an on-premise system. Regardless of your company's size or industry, the right EQMS platform can provide comprehensive quality control across your products and processes while ensuring compliance with all relevant quality and safety standards.
To assist you in making an informed decision, we've compared two leading EQMS providers in the market today: ComplianceQuest and MasterControl.
In 2024, quality leaders seek robust and comprehensive Enterprise Quality Management Systems (EQMS) that address evolving industry needs and technological advancements. The end goal is quality excellence and ensuring that quality performance has a direct, positive impact on business & financial performance.
To make this happen, the EQMS must have these five qualities -
Quality should be managed across the entire value chain on a single platform. Quality leaders want an EQMS that seamlessly integrates with other enterprise systems such as ERP, CRM, and PLM. This integration ensures a connected quality approach where quality data and processes flow effortlessly across the organization. A fully integrated QMS ensures that quality touches every aspect of the business—from design, development, and engineering to manufacturing, suppliers, and customer processes. Managing quality in a connected manner helps to ensure regulatory success and compliance across various geographies, a vital factor in maintaining global standards and avoiding legal issues.
An EQMS must provide robust reporting, analytics, and metrics-tracking capabilities. Real-time dashboards, custom reports, and predictive analytics help make informed decisions quickly. Metrics such as audit statuses, non-conformance rates, and CAPA effectiveness should be easily retrievable. For instance, if a quality leader wants the status of quality audits conducted across all locations, the system should make it easy to retrieve that data. Similarly, if the leader needs to know the number of open Corrective and Preventive Actions (CAPAs), this information should be readily accessible. Having a unified quality platform to access quality data is critical for making informed decisions and ensuring continuous improvement.
While AI has become a popular term, quality leaders are interested in EQMS, which has built-in AI capabilities that deliver real user value. AI is integrated under the hood to enhance productivity and improve the user experience. This means that AI is not just a buzzword but a practical tool that drives efficiency and effectiveness in quality management processes. EQMS should leverage these technologies to automate routine tasks, predict quality issues before they arise, and provide actionable insights. For example, AI can help in anomaly detection, predictive maintenance, and root cause analysis, enhancing overall productivity and reducing the risk of quality lapses.
The EQMS should automate various quality processes, from document management to audits and inspections, complaints and root cause analysis (RCA), and supplier and training management. Automating these processes ensures consistency, reduces the potential for human error, and frees up valuable resources to focus on more strategic activities. Features like feedback loops, improvement project tracking, and performance benchmarking also support a culture of continuous improvement.
While both MasterControl and ComplianceQuest have a strong market presence, a few prominent differences give ComplianceQuest the advantage of being the preferred choice of EQMS provider among customers across industries. Here are some areas where ComplianceQuest outshines the competition -
Unlike MasterControl, ComplianceQuest offers robust reporting capabilities, minimizing manual data entry and additional work, particularly for complaints management.
Our platform reduces manual workload by automating quality and compliance processes, minimizing repetitive tasks. Its seamless integration with Salesforce enhances efficiency by synchronizing data across platforms, enabling real-time insights, and streamlining workflows. This integration ensures that teams can manage everything from a unified system, boosting overall productivity.
ComplianceQuest is designed with the user in mind, ensuring ease of use and high employee satisfaction.
We excel in managing complaints efficiently by offering a unified, cloud-based platform that automates the entire process. It eliminates the need for manual entries and additional tools like Excel by providing real-time tracking, automated workflows, and built-in analytics, ensuring seamless complaint resolution and comprehensive reporting within a single system.
ComplianceQuest generates comprehensive reports that meet your company's needs, eliminating redundant data entry and ensuring accurate management reports.
Our platform integrates effortlessly with essential business systems, such as Salesforce, and ERP systems like NetSuite, ensuring smooth operations.
ComplianceQuest is known for its excellent support and quick response times, especially for high-priority issues.
Our platform includes a supplier portal for enhanced collaboration.
ComplianceQuest experiences fewer bugs, offers easy data extraction, and provides cost-effective services.
Today, quality managers must navigate new challenges, such as global supplier networks, ever-changing regulatory requirements, and remote work technologies. A modern, next-generation EQMS focuses on prevention by enabling organizations to anticipate better and manage risks. To create a digital-first approach, companies need a strong quality partner such as ComplianceQuest that is scalable, secure, configurable, and trusted.
MasterControl’s legacy design can also limit its scalability. To integrate your organization’s applications, you must purchase MasterControl’s application programming interface (API) Toolkit, updated with every version.
With ComplianceQuest, you can benefit from the wide list of solutions and applications already in the Salesforce ecosystem to scale your business. Thanks to Salesforce’s low-code / no-code integration tools, third-party data integrations with external systems are simplified.
MasterControl started hosting its legacy system in the secure AWS cloud as an alternative to on-premises deployment. MasterControl’s outdated setup and document-based architecture lead to multiple limitations, including limited reporting, configuration, flexibility, data extraction, and integration.
Being native to Salesforce means the infrastructure is always updated with well-managed upgrades, patches, and robust security features. It also means working on an exceptionally configurable platform that is easy to integrate, ensuring that your data is up-to-date but also secure and compliant with industry standards.
Another challenge posed by MasterControl’s legacy design is its lack of flexibility. The system comes with out-of-the-box compliant workflows and processes that might not fit every business. The underlying architecture means that these processes and workflows are document-based, which makes it extremely challenging to customize them to fit your business needs.
On the other hand, ComplianceQuest is much more flexible. While it also comes with built-in workflows based on best practices, the underlying Salesforce Lightning platform and low-code / no-code capabilities allow for almost any configuration your business would require. Processes, workflows, data visualizations, and layouts can be tailored to fit your organizational needs without heavy budget extensions or long implementation times.
Trusted by the world’s largest life sciences and manufacturing companies MasterContol was initially designed as an on-premise digital document management system. It offers a wide range of solutions, but it maintains a document-based architecture for all modules. Most workflows involve filling out a form or document.
ComplianceQuest is a cloud-native AI-powered enterprise-grade quality and safety management platform that offers a wide range of fully connected solutions built and run on the Salesforce platform. This allows ComplianceQuest to offer customers all the advantages of the Salesforce multitenant cloud. This globally recognized platform is secure, compliant, reliable, highly scalable, able to handle 3 billion daily transactions.
ComplianceQuest offers a comprehensive suite of features and solutions designed to enhance quality and compliance management across industries. The system supports seamless integration, real-time analytics, and AI-driven insights, enabling data-driven decision-making. With intuitive interfaces and customizable workflows, ComplianceQuest simplifies compliance, enhances operational efficiency, and promotes continuous improvement, making it a powerful tool for businesses aiming for excellence in quality and safety management.
To get a better understanding of why ComplianceQuest outranks Mastercontrol, download our whitepaper today!
ComplianceQuest (ComplianceQuest) is particularly useful for achieving Connected Quality because it is built with a ‘Quality Touches Everything’ mindset. ComplianceQuest's platform allows for seamless collaboration and data sharing among all stakeholders, fostering a holistic view of quality. It ensures that every aspect of the product lifecycle is aligned with quality standards, enhancing consistency, reducing risks, and improving overall product quality. Additionally, ComplianceQuest supports regulatory compliance across multiple geographies, making it a comprehensive solution for global businesses.
Salesforce’s simplified integrations mean that data flows seamlessly between all systems connected to the platform and can be leveraged for better quality insight. For example, data from your Customer/Field Service or CRM can be integrated into the ComplianceQuest EQMS, making automating processes like complaint management easy. Thanks to ComplianceQuest’s Cloud Connecter, customer cases from your field service or customer service call center can be automatically triaged and converted to complaints in ComplianceQuest, which are ready to be processed.
ComplianceQuest benefits from a data-driven architecture and a single data model across solutions, which makes data extraction, harmonization, and analysis much simpler. As a result, the platform comes with pre-configured dashboards and allows every user to configure their reports and dashboards to get the real-time data they need right at their fingertips. ComplianceQuest’s data-driven architecture also gives customers true 360-degree visibility into quality data across their organization.
ComplianceQuest excels in handling complaints, risk management, and supplier management, making it an efficient choice for businesses. Its integrated platform streamlines the complaint resolution process, ensuring swift responses and tracking. The robust risk management tools identify, assess, and mitigate risks effectively, enhancing overall safety and compliance. Supplier management is simplified through comprehensive tracking, performance evaluation, and collaboration features, ensuring quality and reliability. With ComplianceQuest, you benefit from a unified system that enhances efficiency, reduces costs, and supports proactive quality management, providing a seamless experience across all key areas of your operations.
Thanks to the Salesforce Lightning user interface (UI), ComplianceQuest gives you an easy-to-use platform that has been proven to increase adoption. The Lightning UI also makes information easy to find, which means users spend less time searching for information and more time performing their tasks. In addition, Salesforce’s Trailhead training makes it easy to learn the underlying platform. Additionally, ComplianceQuest’s out-of-the-box solutions are pre-validated, simplifying the validation process for new releases.
ComplianceQuest’s data-driven architecture has advanced technologies embedded in the platform. All quality and safety solutions leverage the full power of Salesforce’s advanced analytics and artificial intelligence technology to make proactive quality and safety a reality for its customers. ComplianceQuest leverages AI capabilities to analyze historical data points and recognize trends, allowing your management team to make data-driven decisions and anticipate risks before they become major challenges.
With these AI capabilities, ComplianceQuest enables hyper-automation, recommendations, intelligent decisions, augmented user experience, and smart features that increase the effectiveness of your quality and safety management.
Andi Xie,
Quality Engineer, Continental Contitech
Great software with a great team to back it up with!
We’ve been working with ComplianceQuest for about one and a half years (and going). The software itself is very well designed and will help any organization to satisfy QMS requirements. It fits hand in hand with SFDC platform and leverages all that cloud can offer. The software is very intuitive and users can be trained fairly easily. The CQ team is very knowledgeable — provided customization services tailoring to our needs.Would recommend 100%.
Lia Budiman,
Solution Consultant, Continental Contitech
Great product, support, and people to work with!
We have rolled-out CQ across our company to automate various elements of QMS requirements such as Document Management, Complaints, Non-conformances, Corrective Action (8D and A3), Supplier Management and Audit Management. We have been using the software for more than 2 years. We are glad to see how well the system is being used across the company. We have several thousand users on the system currently and working to scale the usage further. CQ solution has been configured to meet our needs, works elegantly across languages, across time zones, and business verticals. With integration between CQ and SAP to exchange critical data, the process automation provides a lot of productivity.
Amy McCrindle,
Project Manager, Tilray
ComplianceQuest enhances your company’s Quality Management
ComplianceQuest will provide your company with the opportunity to reach a new level of Quality Management. Everything from the well thought out and configured out of the box solution, to the system validation scripts, tractability matrix and end user guides, ComplianceQuest sets the standards high! Their customer service is superb, their employees are dedicated to the success of your project and learning about your company to ensure appropriate and effective solutions are provided. All quality leaders at Aphria Inc. have been very pleased and excited to launch all the capabilities ComplianceQuest has to offer to ensure quality remains our highest priority!
By providing both QMS and EHS solutions on a single platform, ComplianceQuest offers your organization a distinct advantage. Its fully integrated and connected quality and safety system gives management teams a comprehensive 360-degree view of key processes, enabling data-driven decisions. This eliminates the need to connect disparate systems and provides all users with a consistent, intuitive UI and harmonized workflows. The same functionalities for audit, document control, risk, supplier, and training management can be used for both quality and health & safety events, simplifying workflows and reducing costs. For out-of-the-box compliant workflows, both platforms work well.
