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Middle Office Platform
The only AI-powered Middle Office Platform that unifies PLM, QMS, EHS, and SRM into a single, intelligent solution
Product Lifecycle Management
Enable cross-functional collaboration and accelerate your product lifecycle with a cloud-based platform for innovation
Design Process and Quality System Development Tools in Product Lifecycle
Design Quality
Get full visibility over your product design processes and make collaboration easy to get your products to market faster, compliantly
Design Quality: Connecting Design to Documentation
Complaints Management
Transform customer complaints to valuable sources of insights for continuous improvement through smart automations and integrated regulatory reporting
Challenges with Triage and Investigation in Complaints Management Process
Document and Learning Management
Say goodbye to paper! Modernize your processes with connected document, training, and change management
Manufacturing Challenges and Industry Trends Towards Digital Transformation
Quality Management
Transform quality into an enabler: boost efficiency, increase satisfaction, and trim costs with a fully connected, AI-powered quality management solution
Frost Radar for Quality Management Systems Names ComplianceQuest Leader
Risk Management
Enable risk-based thinking throughout your quality processes with a fully integrated risk management solution
Automation of the Risk Management Lifecycle with AI and Analytics
Supplier Management
Increase supplier performance, reduce costs, and streamline your supply chain with integrated supplier quality and collaboration tools
The Ultimate Guide to Next-Generation Supplier Management [e-Book]
Safety Management
Identify and minimize safety events. Prevent accidents, safeguard workers, and ensure their well-being and health
Safety Essentials: Key ‘Must-have’ Components for Safety Management at Any Enterprise
Environment and Sustainability
Proactively and accurately monitor and measure your company’s impact on the environment to improve performance and reach your environmental and sustainability targets
Environmental & Sustainability Management
Self-guided Product Tours
Product Demo Videos
Pricing
ComplianceQuest covers the whole spectrum of customers, industries and regions across the world. Whether it is a small, medium or enterprise sized manufacturer, companies choose ComplianceQuest for its end-to-end Product Lifecycle, Quality, Safety and Supplier Management Solutions.
Salesforce
Leveraging AI to Create a Safer Workplace Environment
Why an EHS Solution Built on Salesforce Works Better Than One Built on AWS or Azure
CQ Platform
Humans: The Real Superheroes of Artificial Intelligence (AI) in Quality Management
Recent Blogs
Recent Infographics
Recent Case Studies
Featured Case Study
ComplianceQuest Medical Devices QMS Success Stories eBook
Recent Checklists
Featured Checklist
Complaint Handling Process for MedTech and Life Science Companies
Course Offerings
Recent CQ Guides
Featured CQ Guide
Datasheets
Brochures
Demo Center
Podcasts
Podcast
Aphria (now Tilray) CIO talks about their implementation of ComplianceQuest, Rootstock and Salesforce
Videos
Recent Webinars
Webinar
Unlocking the Value of Complaints
Recent Whitepapers
Whitepaper
Why You Need to Digitally Transform Your QMS
Recent Compliance
Compliance
The Ultimate Guide to ISO/IEC 17025:2017 Compliance
Infographic
Safety Technology Trends to Watch in 2023 (Infographic)
Recent Toolkits
Featured Toolkit
Data-driven Safety – Strategic Resources for Monitoring of Key Performance Indicators
Events and Webinars
Events
Upcoming Webinars
Featured Event
Safety 2025 Conference & Expo
22 Jul, 2025
Orlando, FL
About
About ComplianceQuest
Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality, Safety, and Supplier management platform, built on Salesforce.
Our connected suite of solutions helps businesses of all sizes increase quality, safety and efficiency as they bring their products from concept to customer success.
Meet the Leadership Team
Careers
Where Your Career Takes Flight: Join our dynamic team and be part of an innovative, collaborative and rewarding workplace culture.
Corporate Citizenship
Impact Through Action: How the ComplianceQuest team supports social causes and community engagement
Customers & Testimonials
Newsroom
The Pulse of ComplianceQuest: Our newsroom shares stories of innovation, progress, and change
Partners
Stronger Together: How our partnerships drive success and innovation
Upcoming Events
A research-driven medical device manufacturing company specializing in drug-free pain management chose to implement ComplianceQuest to automate its complaints management process. The company, which had gotten FDA approval, was selling a revolutionary product that served different types of customers including hospitals, surgery centers, and pain management practitioners. The management of complaints and proactive customer feedback was critical to their mission of building revolutionary products for drug-free pain management. Complaints data was also part of the feedback loop into their R&D process to further improve their product.
But, there was a challenge.
The company used a mix of manual processes and on-premise software for quality control and management of complaints. This approach was extremely inefficient and the lack of agility in resolving complaints was clearly noticed.
The company’s quality director pushed for digital transformation and automation of the entire quality management workflow. The quality team also realized that an integrated cloud-based ERP, EQMS , and CRM will make the entire business process seamless and efficient. The company implemented Rootstock (ERP), ComplianceQuest (EQMS), and Salesforce (CRM), replacing a range of disparate business systems.
While complaints management was the trigger, the company implemented the following EQMS modules:
Read the detailed case study of this company here:
In this blog, we highlight three key reasons why an integrated ERP, EQMS, and CRM can completely transform the complaints management process.
While a particular customer complaint may be captured in the CRM or a customer support software, relevant data and information must be transferred to the quality management function. The quality team spearheads the process of conducting RCA (root cause analysis) and taking CAPA (corrective action, preventive action). This could trigger a series of further steps including an inspection, audit, or equipment maintenance.
Outside of the quality control workflow, the complaint could have an impact on inventory management, logistics, production, sales order processing or engineering. All of this data is captured in the ERP. Needless to say, all customer-centric information, data, and communication are captured in the CRM.
When there is seamless integration of an ERP, EQMS, and CRM, there are higher levels of data visibility and transparency. It helps business leaders in using data analytics and AI-based predictive modeling to improve overall operational efficiency.
Our customer, Aphria’s CIO talks about the implementation of ERP (Rootstock), EQMS (ComplianceQuest) and CRM (Salesforce) for their fast growing multinational business in this podcast.
The EQMS also doubles up as a single source of truth for all quality-related data. For data outside the quality realm, it is just an API call away — residing in the ERP or CRM.
With ComplianceQuest, business users are able to build a series of customized dashboards, that make it easy to make sense of data and garner insights. This holds the key to handling complaints with agility and nimbleness.
It is important to note here that an EQMS like ComplianceQuest also serves as a system of collaboration. It makes it simple to work with various stakeholders to resolve complaints in the short-term and prevent the same errors from occurring in the long-run.
Having the ERP and EQMS integrated also ensures that quality workflows and other business processes like logistics and inventory management go hand-in-hand. It ensures that relevant business leaders have a finger on the pulse of all business metrics that matter to them.
As they say, what gets measured, gets improved. And, an integrated set of business systems allows for a data-driven approach delivering both operational and quality excellence. These two together is critical to delivering customer excellence.
To understand more about ComplianceQuest’s Complaints Management solution, click here:https://www.compliancequest.com/complaint-management-system/
“Now that everything is automated, our people can focus on projects that add value to the company instead of administrative tasks. By concentrating on high-level objectives, our team can make smarter business decisions.”– Director of Regulatory Affairs and Quality Systems, at a research-based medical device manufacturing company
Connect with us to transform your Complaints Management System: Contact Us – ComplianceQuest QHSE Solutions
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