While an incident investigation may appear to be a reactive tool — because an undesirable event must occur, or nearly occur, to prompt an investigation — this is not always the case. A well-designed investigation process can identify the root cause(s) of an event and prevent it from happening again.
One of the popular root cause analysis methods is 5 Why Analysis, introduced by Taiichi Ohno of Toyota, Japan. It helps make an informed decision by scientifically arriving at the root of the problem by asking ’Why’ five times. This provides clarity about the problem and the solution by providing insights into the actual happenings on the work floor.
In this video whitepaper, we talk about:
- Different methods associated with incident investigation
- How to do better incident investigation with interviews
- Using the 5 Why methodology to determine potential and contributing causes
- And more