Quick Contact : 408-458-8343
Select Page

Growth today is not just about sales. Post-market service has become just as important for businesses to retain customer loyalty.

A complaint may not be a reflection of just one unit of the product, it can have an implication for the entire batch or the batches before and after it, needing businesses to trace it, conduct a root cause analysis, and initiate corrective actions. It is an opportunity to drive continuous improvement and therefore needs to be documented and shared across the supply chain for appropriate steps to be initiated. The impact of the change being made also needs to be analyzed and the risks assessed before the change can be made.

Complaint Management done right is an 11-step process covering the end-to-end complaints lifecycle. It begins from intake of the customer complaint and goes all the way to remediation and continuous improvement. This whitepaper helps you design a complete complaints management approach and process for your organization.


Please fill the form below to access the resource.

    By submitting this form you agree that we store and process your personal data as per our Privacy Policy. We will never sell your personal information to any third party.

    Upcoming Webinar
    Are They Safe? Mitigating Employee Risk Factors on the Job


       April 28, 2021   |   12:00 - 01.00 PM EDT

    Is IVDR setting a new benchmark for supplier management?


       April 20, 2021   |   12:00 - 02.30 PM EDT

    Follow Us