Key Salesforce features that ComplianceQuest uses to help businesses stay compliant with regulations.
In the past, organizations faced fragmented quality and safety systems, requiring complex interfaces to integrate with Salesforce CRM or services for data synchronization and transaction processing. While Salesforce excelled in sales and service functionalities, it lacked specific features related to quality and safety. Businesses seeking a comprehensive, integrated system had to address various needs, including handling customer complaints, meeting regulatory reporting requirements, document control, employee training, managing quality and safety incidents, and handling supplier relations.
ComplianceQuest addresses these challenges by seamlessly integrating with the Salesforce platform. Salesforce CRM, services, and ComplianceQuest share the same data structure, user interface, system management, security configurations, reporting and analytics tools, collaboration features, workflow engine, AI capabilities, and more.