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The only AI-powered Middle Office Platform that unifies PLM, QMS, EHS, and SRM into a single, intelligent solution
Product Lifecycle Management
Enable cross-functional collaboration and accelerate your product lifecycle with a cloud-based platform for innovation
Design Process and Quality System Development Tools in Product Lifecycle
Design Quality
Get full visibility over your product design processes and make collaboration easy to get your products to market faster, compliantly
Design Quality: Connecting Design to Documentation
Complaints Management
Transform customer complaints to valuable sources of insights for continuous improvement through smart automations and integrated regulatory reporting
Challenges with Triage and Investigation in Complaints Management Process
Document and Learning Management
Say goodbye to paper! Modernize your processes with connected document, training, and change management
Manufacturing Challenges and Industry Trends Towards Digital Transformation
Quality Management
Transform quality into an enabler: boost efficiency, increase satisfaction, and trim costs with a fully connected, AI-powered quality management solution
Frost Radar for Quality Management Systems Names ComplianceQuest Leader
Risk Management
Enable risk-based thinking throughout your quality processes with a fully integrated risk management solution
Automation of the Risk Management Lifecycle with AI and Analytics
Supplier Management
Increase supplier performance, reduce costs, and streamline your supply chain with integrated supplier quality and collaboration tools
The Ultimate Guide to Next-Generation Supplier Management [e-Book]
Safety Management
Identify and minimize safety events. Prevent accidents, safeguard workers, and ensure their well-being and health
Safety Essentials: Key ‘Must-have’ Components for Safety Management at Any Enterprise
Environment and Sustainability
Proactively and accurately monitor and measure your company’s impact on the environment to improve performance and reach your environmental and sustainability targets
Environmental & Sustainability Management
Electronic and Automated Approach to Audit Management
Managing the Tools of the Trade
Manage Operational Risk Tracking, Evaluation, Mitigation and monitoring
Leveraging CAPA for Continuous Improvement
Ensure your laboratory is compliant with systematic and efficient laboratory investigations
Incident Reporting and Management
Organization, Collaboration and Governance for Efficient Changes
Conduct smart management review meetings with a tower of data to improve your quality and safety systems
Gain 360 degree vision into enterprise wide Safety risks
Enhance Safety and Compliance with Smarter Chemical Management
Ensuring Quality across Departments & Locations
Partner With Suppliers And Vendors To Improve Quality And Safety
Create Loyalty by Addressing Customer Complaints Smartly
Bring Consistency to Permit Practices
Make it easy for your people to manage, track and analyze environmental and sustainability metrics
Bring higher quality products to market quicker with design controls, projects & DHF
Streamline Permit Management and Ensure Compliance
When Learning Propels Organizational Growth
Improve efficiency, productivity, and compliance with a solution designed for today's diverse workforce learning styles
Strategically manage the complete lifecycle of your product
Efficient Waste Management for Compliance & Sustainability
Relevant Information within reach - Always.
Assuring Quality Products and Services
Self-guided Product Tours
Product Demo Videos
Pricing
ComplianceQuest covers the whole spectrum of customers, industries and regions across the world. Whether it is a small, medium or enterprise sized manufacturer, companies choose ComplianceQuest for its end-to-end Product Lifecycle, Quality, Safety and Supplier Management Solutions.
Salesforce
Leveraging AI to Create a Safer Workplace Environment
Why an EHS Solution Built on Salesforce Works Better Than One Built on AWS or Azure
CQ Platform
Humans: The Real Superheroes of Artificial Intelligence (AI) in Quality Management
Recent Blogs
Recent Infographics
Recent Case Studies
Featured Case Study
ComplianceQuest Medical Devices QMS Success Stories eBook
Recent Checklists
Featured Checklist
Complaint Handling Process for MedTech and Life Science Companies
Course Offerings
Recent CQ Guides
Featured CQ Guide
Datasheets
Brochures
Demo Center
Podcasts
Podcast
Aphria (now Tilray) CIO talks about their implementation of ComplianceQuest, Rootstock and Salesforce
Videos
Recent Webinars
Webinar
Unlocking the Value of Complaints
Recent Whitepapers
Whitepaper
Why You Need to Digitally Transform Your QMS
Recent Compliance
Compliance
The Ultimate Guide to ISO/IEC 17025:2017 Compliance
Infographic
Safety Technology Trends to Watch in 2023 (Infographic)
Recent Toolkits
Featured Toolkit
Data-driven Safety – Strategic Resources for Monitoring of Key Performance Indicators
Events and Webinars
Events
Upcoming Webinars
Featured Event
American Society on Quality World Conference on Quality and Improvement
04 May, 2025
Denver, CO
About
About ComplianceQuest
Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality, Safety, and Supplier management platform, built on Salesforce.
Our connected suite of solutions helps businesses of all sizes increase product, quality, safety, and supplier as they bring their products from concept to customer success.
Meet the Leadership Team
Careers
Where Your Career Takes Flight: Join our dynamic team and be part of an innovative, collaborative and rewarding workplace culture.
Corporate Citizenship
Impact Through Action: How the ComplianceQuest team supports social causes and community engagement
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Newsroom
The Pulse of ComplienceQuest: Our newsroom shares stories of innovation, progress, and change
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Stronger Together: How our partnerships drive success and innovation
Upcoming Events
At ComplianceQuest, we recently published a Whitepaper titled “Complaint Handling Made Easy for Large Med Device Enterprise Companies with a Next-Generation EQMS”. The paper highlighted the following topics related to quality management:
To download the full paper, visit: https://www.compliancequest.com/whitepaper/complaint-handling-made-easy-with-next-gen-eqms/
In this CQ Guide, we talk about how medical device companies must do whatever it takes to not only “manage” complaints but derive insights from complaints data. A data-driven process for analyzing complaints – with the right analytical capabilities – will definitely enhance quality performance.
With CQ EQMS, all of this is possible. Request a demo here: https://www.compliancequest.com/online-demo/
“Ugh! That’s yet another complaint we need to deal with. This is really bad.”
“Ah! The data from this complaint is extremely valuable. Yes, I agree we should have avoided it. But this data point is going to help us build a much better product over the long run.”
These were very different reactions from two medical device manufacturing leaders at the same company. One of them looked at the complaint with a negative mindset. He was justified. The product defect should have been caught before it reached the customer, and more importantly, before it affected the end-user. In the short-term, a complaint is certainly bad news. It affects the reputation and trust a company has built through several years of dispatching quality products into the market.
Yet, sometimes, mistakes happen. And they have to be handled with the right frame of mind. That is where the approach adopted by the second quality leader comes in. Okay, the problem has happened. But, what next? How do we capture data, facts and information about the complaint and put it through a well-designed CAPA and RCA process? Using complaint data the right way – with a positive mindset of long-term, continuous improvement – will certainly help with overall quality performance.
For business leaders and marketers, the phrase “customer delight” is not new. But, customer obsession is slightly more. It refers to how each and every aspect of what a customer is saying and experiencing about your product or service makes a big difference to your internal operations. It needs to be captured and acted upon.
The loyalty of customers lies with those who not only provide them with a quality offering but also with the ones who respond very quickly when things go wrong.
While enterprises are certainly aware of this need to deliver high-quality customer service at all times, for some reason they are unable to operationalize this. Specifically, companies often struggle to do the following:
The only way to do this right is to embrace automation and digital transformation. A well-designed complaint management workflow, coupled with a flexible, scalable, and cloud-based complaint management solution is a no-brainer in today’s context.
Businesses can manage their complaints workflow from intake to remediation and continuous improvement using ComplianceQuest’s Complaints Management solution, part of the EQMS solution built on the robust and scalable Salesforce platform:
1. Businesses receive customer complaints and feedback from various touch points such as website, mobile app or phone call, which is recorded and routed for further triaging using ComplianceQuest’s In-take feature.
2. Complaints are automatically queued and the relevant complaint coordinator/manager notified for further action using Triaging and Initiation.
3. Businesses can identify reportable adverse events as well as the type of report leveraging the embedded Regulatory Submissions and Decision Tree functionality.
4. Manage regulatory assessments and timelines for regulatory submissions using the Regulatory Assessments and Submissions feature.
5. Gain a better understanding of performance and stability of components and access valuable inputs for root cause analysis in Product History Review.
6. Complaint handlers from multiple sites and subject matter experts from the supply chain can collaborate for Investigation and Root Cause Analysis.
7. Systematically evaluate complaints against CAPA requirements and access CAPA results such as investigations, CAPA actions, effectiveness plans and verifications with CAPA Evaluations.
8. Collaborate using an online portal, a central repository for information, chatter for in-house social networking, and a transaction-based communication approach using the Communication and Collaboration feature.
9. Seamlessly integrate with the CRM to provide end-to-end visibility and timely response to customer complaints using CRM Integration.
10. Access customer complaints on the go and initiate appropriate responses without delays with this Mobile-Ready solution.
11. Like and follow relevant records in the system and be notified via email, dashboard, and mobile to stay abreast of developments as the solution is enabled for Social Like and Follow.
12. Utilize pre-developed best-practice-based reports or customize reports and dashboards for faster decision-making with Reporting and Analytics.
As most of our customers will vouch for, the ComplianceQuest EQMS workflow is future-proof. It is scalable, flexible and customizable, making it the choice keeping both short-term and long-term plans for your business in mind. For instance, you could start by implementing Document Management and Complaint Management to solve a problem today. Overtime, it can be extended to include Supplier Management and Training Management, among others.
To request a demo of CQ EQMS Solution, visit: https://www.compliancequest.com/online-demo/
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