Data-Driven Quality Management – The Only Way Forward

Data-Driven Quality Management

One of the most important aspects of a next-generation EQMS is a platform that’ll serve as “the single source of truth” for data.

A truly next-generational EQMS will deliver the following capabilities from a data standpoint:

• Core Quality Promise : Truly integrated platform where there is in-depth data integration across multiple business systems including the ERP, CRM, PLM, EHS, etc.
• There is a seamless flow of data across the entire workflow
• It is also critical that the data can be accessed through a secure, permission-based process
• And, last but not the least, the platform will enable semi-automated decision support based on pre-defined data model

With ComplianceQuest EQMS, various stakeholders are able to easily access documents anytime, anywhere. For quality leaders, there is a connected software solution that enables the entire quality workflow.

Modularized yet Connected Quality Management Software

ComplianceQuest’s key software solutions take cognizance of the regulatory and competitive environment where quality, cost, compliance and customer relationships are the key determinants of success.

CQ EQMS Software Suite is designed as a collection of modules, allowing businesses to choose to implement select modules based on their business goals and priorities. Of course, it is also easy to add newer modules to automate additional quality processes as the business scales. The key modules in ComplianceQuest EQMS includes:

• Audit : An electronic and automated approach to audit management across the enterprise
• CAPA : For continuing improvement, corrective and preventive action
• Change Management : Across the organization, enabling collaboration and governance for efficient changes
• Complaints Handling : To ensure customer loyalty by addressing complaints efficiently
• Document Management : Managing version control and ensuring access to relevant information at all times
• Equipment Management : Keeping all manufacturing equipment in supreme condition through periodic maintenance
• Incident Management : Identifying, understanding and correcting potential hazards in the workplace, including incident reporting and acting upon incidents
• Inspection : Assuring quality products and services through periodic review and mid-course correction where needed and also enabling pre-audit inspections
• Nonconformance : Ensuring compliance across departments and locations and enabling mid-course correction in case of any deviations
• Risk Management : Operational risk tracking and evaluation
• Supplier Management : Managing quality across the supply chain
• Training : Identifying skill gaps and facilitating learning to propel organizational growth
• Management Reviews : With Quality Control Towers to make it easy to quality leaders and executive management to conduct world-class, data-driven management reviews
• Lab Investigations : To conduct compliant lab investigations with consistency and quickness

A critical capability of a connected QMS is that data flows seamlessly across each of these processes. The entire quality management workflow is supported by an EQMS platform that has data in real-time from anywhere in the quality lifecycle.

If, for example, a complaint was recorded a few months back, quality leaders are able to trace the current status of this complaint, how it was handled, what was the root cause, and what actions were taken to prevent the reoccurrence of this complaint, etc.

EQMS built on the Salesforce Platform: Designed for Data-driven Decision Making

A key advantage of being built on the Salesforce.com platform is flexibility and data visibility. Enterprises may choose to implement a few solutions to begin with, and add-on as needed.

For example, a customer may want a platform for only document management or for an integrated process around Inspection-Audit-CAPA-Complaints. In another scenario, there may be a need for only Supplier Management, but with support in multiple languages. Needless to add, a customer may start with a few teams before making it enterprise-wide.

In short, a truly next-generation EQMS will be holistic on three fronts :

• Audit : An electronic and automated approach to audit management across the enterprise
• It’ll follow the industry’s best practices, with a proven workflow
• But it’ll also have the flexibility to custom design a new workflow to serve a special use case and possibly catalyze new thinking and innovation.
• Additionally, the system will ensure user-level customizations and access, ensuring privacy and security.

Of course, Salesforce platform comes Einstein Analytics’ capabilities, make it easy to build data models and analytical layers on top of that.

CQs Quality Control Tower: A Game Changer

ComplianceQuest EQMS comes with an AI-powered Quality Control Tower – a personalized dashboard that seamlessly brings together data, insights and all quality actions to be taken.

Specifically, the Quality Control Towers are an unprecedented functionality in the industry that allows you to visualize the key metrics relevant to your organization through highly interactive dashboards and charts. It also offers an intelligent way to oversee all quality actionables.

CA modern Quality Control Tower, such as the one from ComplianceQuest, enables organizational leaders to react to and correct issues as they arise, thanks to the following key capabilities :

• Real-time Data visibility from across the value chain with dashboards, notifications, and integration of multiple business systems
• Analytics gathered through root-cause analysis, simulations, what-if scenario analysis, risk analysis and response management
• The dissemination of information to relevant stakeholders and action plans
• Monitoring of outcomes
• Business leaders or operational owners can also drill down further on certain operational metrics to deep dive and analyze a particular KPI as needed.
• Our solution also leverages CQ.AI, ComplianceQuest’s artificial intelligence framework, to help leaders leverage predictive intelligence and actionable insights.

To know more about ComplianceQuest, request for a demo: https://www.compliancequest.com/online-demo/

In our other blogs as part of this series, we have covered the following topics :

• Best Practices for Quality Excellence in 2022
• How the EQMS system must enable Continuous Improvement (CI) of the quality process
• Using AI to drive speed, agility, and better decision-making across the whole workflow

The Quality Excellence Checklist

Tick off the following checklist to ensure your enterprise is doing whatever it takes to embrace Quality Excellence

• Do you have an EQMS that seamlessly integrates with ERP, CRM, and other business systems with your quality workflow?
• Does it have integrated risk management?
• Can the EQMS be customized as per your business requirements and process flow?
• Can the EQMS scale as your business and operations scale?
• Is it modularized? Let us say, you automate only Document Management, Audit Management, and CAPA today, but want to add Management Review Automation later – Is it possible?
• Is your EQMS the single source of truth for all quality data?
• Does your EQMS speed up decision-making by using analytics and AI?
• Does it enable ease of regulatory compliance and any submissions to regulatory bodies?
• Is it easy to collaborate with stakeholders from multiple teams?
• Does it support multiple languages, especially if you have operations globally?
• Most importantly, as a quality leader or quality analyst, does it make your life easier?