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The only AI-powered Middle Office Platform that unifies PLM, QMS, EHS, and SRM into a single, intelligent solution
Product Lifecycle Management
Enable cross-functional collaboration and accelerate your product lifecycle with a cloud-based platform for innovation
Design Process and Quality System Development Tools in Product Lifecycle
Design Quality
Get full visibility over your product design processes and make collaboration easy to get your products to market faster, compliantly
Design Quality: Connecting Design to Documentation
Complaints Management
Transform customer complaints to valuable sources of insights for continuous improvement through smart automations and integrated regulatory reporting
Challenges with Triage and Investigation in Complaints Management Process
Document and Learning Management
Say goodbye to paper! Modernize your processes with connected document, training, and change management
Manufacturing Challenges and Industry Trends Towards Digital Transformation
Quality Management
Transform quality into an enabler: boost efficiency, increase satisfaction, and trim costs with a fully connected, AI-powered quality management solution
Frost Radar for Quality Management Systems Names ComplianceQuest Leader
Risk Management
Enable risk-based thinking throughout your quality processes with a fully integrated risk management solution
Automation of the Risk Management Lifecycle with AI and Analytics
Supplier Management
Increase supplier performance, reduce costs, and streamline your supply chain with integrated supplier quality and collaboration tools
The Ultimate Guide to Next-Generation Supplier Management [e-Book]
Safety Management
Identify and minimize safety events. Prevent accidents, safeguard workers, and ensure their well-being and health
Safety Essentials: Key ‘Must-have’ Components for Safety Management at Any Enterprise
Environment and Sustainability
Proactively and accurately monitor and measure your company’s impact on the environment to improve performance and reach your environmental and sustainability targets
Environmental & Sustainability Management
Electronic and Automated Approach to Audit Management
Managing the Tools of the Trade
Manage Operational Risk Tracking, Evaluation, Mitigation and monitoring
Leveraging CAPA for Continuous Improvement
Ensure your laboratory is compliant with systematic and efficient laboratory investigations
Incident Reporting and Management
Organization, Collaboration and Governance for Efficient Changes
Conduct smart management review meetings with a tower of data to improve your quality and safety systems
Gain 360 degree vision into enterprise wide Safety risks
Enhance Safety and Compliance with Smarter Chemical Management
Ensuring Quality across Departments & Locations
Partner With Suppliers And Vendors To Improve Quality And Safety
Create Loyalty by Addressing Customer Complaints Smartly
Bring Consistency to Permit Practices
Make it easy for your people to manage, track and analyze environmental and sustainability metrics
Bring higher quality products to market quicker with design controls, projects & DHF
Streamline Permit Management and Ensure Compliance
When Learning Propels Organizational Growth
Improve efficiency, productivity, and compliance with a solution designed for today's diverse workforce learning styles
Strategically manage the complete lifecycle of your product
Efficient Waste Management for Compliance & Sustainability
Relevant Information within reach - Always.
Assuring Quality Products and Services
Self-guided Product Tours
Product Demo Videos
Pricing
ComplianceQuest covers the whole spectrum of customers, industries and regions across the world. Whether it is a small, medium or enterprise sized manufacturer, companies choose ComplianceQuest for its end-to-end Product Lifecycle, Quality, Safety and Supplier Management Solutions.
Salesforce
Leveraging AI to Create a Safer Workplace Environment
Why an EHS Solution Built on Salesforce Works Better Than One Built on AWS or Azure
CQ Platform
Humans: The Real Superheroes of Artificial Intelligence (AI) in Quality Management
Recent Blogs
Recent Infographics
Recent Case Studies
Featured Case Study
ComplianceQuest Medical Devices QMS Success Stories eBook
Recent Checklists
Featured Checklist
Complaint Handling Process for MedTech and Life Science Companies
Course Offerings
Recent CQ Guides
Featured CQ Guide
Datasheets
Brochures
Demo Center
Podcasts
Podcast
Aphria (now Tilray) CIO talks about their implementation of ComplianceQuest, Rootstock and Salesforce
Videos
Recent Webinars
Webinar
Unlocking the Value of Complaints
Recent Whitepapers
Whitepaper
Why You Need to Digitally Transform Your QMS
Recent Compliance
Compliance
The Ultimate Guide to ISO/IEC 17025:2017 Compliance
Infographic
Safety Technology Trends to Watch in 2023 (Infographic)
Recent Toolkits
Featured Toolkit
Data-driven Safety – Strategic Resources for Monitoring of Key Performance Indicators
Events and Webinars
Events
Upcoming Webinars
Featured Event
American Society on Quality World Conference on Quality and Improvement
04 May, 2025
Denver, CO
About
About ComplianceQuest
Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality, Safety, and Supplier management platform, built on Salesforce.
Our connected suite of solutions helps businesses of all sizes increase product, quality, safety, and supplier as they bring their products from concept to customer success.
Meet the Leadership Team
Careers
Where Your Career Takes Flight: Join our dynamic team and be part of an innovative, collaborative and rewarding workplace culture.
Corporate Citizenship
Impact Through Action: How the ComplianceQuest team supports social causes and community engagement
Customers & Testimonials
Newsroom
The Pulse of ComplienceQuest: Our newsroom shares stories of innovation, progress, and change
Partners
Stronger Together: How our partnerships drive success and innovation
Upcoming Events
“If you don’t invest in risk management, it doesn’t matter what business you’re in, it’s a risky business,” says Gary Cohn, the Vice Chairman of IBM.
However, the problem often is not just about investing in risk management, but not investing enough – both in terms of building processes and systems, and putting together the right team. The best risk teams are multi-disciplinary — bringing together stakeholders from various functions including operations, finance, production, quality and safety, supply chain and customer-facing departments.
The risk management team must bring in the right mindset towards tackling risk with both proactive and preventive frameworks.
Leaders and decision-makers set objectives and key results (OKRs), establish processes, and plan out operations to meet customer, financial and operational targets. The final outcome, though, may not match expectations. There are several risks companies face that can affect anything from product quality and employee well-being to workplace safety and day-to-day operations.
To overcome the consequences of the materialization of risk, businesses must implement controls that can mitigate or reduce the impact. The key is to drive agility into risk control measures being undertaken.
However, to do that, the first step is awareness. If the risk management team can clearly and exhaustively document all possible risks, then appropriate control measures can be planned. Risks can be caused by a variety of factors, including:
Standards such as ISO 31000 provide guidance to enable understanding the different risks and how to manage them efficiently. Risk assessment can be undertaken for the following reasons:
To be able to effectively manage risks, the business needs to first assess the risks it faces and evaluate its risk appetite. In other words, it can fix a threshold up to which it can face a risk without dire consequences.
The assessment involves the following 3-steps:
The scoring should be simple, the range spanning high, medium, and low, and tabulated against the above two aspects. It should also capture whether the risk is within the tolerance level of the organization’s risk appetite or outside it. The analysis should be based on current and historical data, stakeholder interests, theoretical analysis, and informed opinion. It should also include risk estimation.
Often, businesses stop with the first three steps, which come under Risk Assessment. This is an important step as it provides an overview of the risks the company faces, the potential impact it can have, and the severity of the impact.
However, that in itself is insufficient in being able to manage the risk, which needs one more step – Risk Control or Treatment. A risk that has been identified and ranked based on the scoring model needs to be addressed with control measures to eliminate or reduce the impact. If a risk cannot be avoided, there needs to be a clear plan of action for dealing with that risk.
This aspect completes the Risk Management process and it must become a core part of any company’s business process and systems.
Some of the actions the company can take to manage risks include:
Once a risk has been identified, the regulatory requirements and guidelines related to the risk should be referred and mitigative measures implemented. The effectiveness of the controls should be reviewed and its performance monitored. The details of how the risk was assessed, the evaluations performed, and the controls implemented should be documented and recorded.
Businesses wishing to move from Risk Assessment to Risk Management must ensure the fourth step of risk actioning is planned, streamlined and automated. It requires a concerted approach of integrated risk into key business processes like quality, safety and compliance. If risk management is done in a silo, by a separate team, it’s usually not as effective.
The cloud-based risk management solution from ComplianceQuest helps businesses journey from risk assessment to risk management. It provides a clear, consolidated view of your organization’s risk through identification, evaluation, mitigation, and continuous monitoring.
The CQ Risk Management Software offers unique AI and analytics capabilities to spot potential risks based on history and trending data along with key metrics. With embedded intelligence, quality and risk management leaders can proactively start their risk mitigation efforts before they become a major challenge.
A centralized risk repository facilitates strategic decision-making regarding potential threats while aligning with the latest standards. By leveraging this repository, organizations can expedite risk assessments, identify and analyze emerging trends, and drive risk mitigation activities. The solution acts as a comprehensive tool to enhance risk management processes, enabling proactive measures to address and mitigate risks across various aspects of the business.
To identify the right approaches for process efficiency, improved risk management, and internal controls leverage the CQ risk framework. To know more, request a demo here: https://www.compliancequest.com/online-demo/
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