6 Key Capabilities of the CQ Platform

CQ.AI

ComplianceQuest integrates real applied AI features into day-to-day tasks and processes, providing users with intelligent recommendations, advanced decision-making capabilities, and predictive analytics. These applied AI use cases are readily available and benefit product lifecycle, quality, safety managers, and all other users. CQ's applied AI plays a vital role in various areas such as complaints management, audit management, nonconformance, CAPA, safety incidents, and overall user experience. What sets CQ apart is its comprehensive approach to AI integration.

Unlike other market solutions, CQ incorporates AI throughout its entire platform, offering out-of-the-box "Applied" AI use cases for its solutions. This approach eliminates the need to navigate technical jargon and allows users to focus directly on the benefits and value provided by the AI features. As CQ evolves with each release, its applied AI capabilities continue to grow, expanding the range of use cases and delivering even greater value to businesses.

Integration

ComplianceQuest offers Open Access REST APIs to facilitate business growth by seamlessly connecting your Quality Management System (QMS) with other software platforms such as ERP, CRM, MRP/MOM, or LIMS. Leveraging Salesforce's low-code/no-code integration tools and industry-standard REST APIs, connecting third-party systems becomes effortless, adhering to recognized industry standards. Any solution available on the Salesforce AppExchange can be easily integrated with ComplianceQuest, creating a fully connected ecosystem of applications that seamlessly work together.

Audit trail

The ComplianceQuest platform offers a robust audit trail functionality that allows customers to track and monitor all activities performed within the system effectively. Integrated into all ComplianceQuest EQMS products, the feature ensures compliance with regulations such as 21 CFR Part 11, particularly concerning e-signatures and record activities. Field Tracking can be customized for each ComplianceQuest product, accommodating a substantial number of fields per object (60 to 100 fields) to capture all system activities, including data changes, configuration adjustments, and user actions. ComplianceQuest's eSig settings assure organizations of protection and full compliance with regulatory requirements, including 21 CFR Part 11.

Data privacy and security

ComplianceQuest prioritizes meeting legal obligations and data privacy requirements, continuously making adjustments and improvements to ensure compliance. By leveraging native capabilities on the Salesforce platform, ComplianceQuest helps organizations protect and maintain control over organizational and personal data.

The platform utilizes technologies such as Salesforce Shield and Salesforce Data Mask to assist organizations in complying with data protection requirements, particularly regarding Personally Identifiable Information (PII). Salesforce Shield provides enhanced protection, monitoring, and retention of critical data stored in the ComplianceQuest platform. Salesforce Data Mask offers capabilities such as replacing sensitive data with random characters or numbers, deleting unnecessary sensitive information, and empowering customization without exposing protected data. ComplianceQuest also enables GDPR readiness and configures Multi-Factor Authentication (MFA) and Single Sign-On (SSO) options.

User experience

ComplianceQuest offers MyCQ, a user-focused single-page app designed to provide quick access to the ComplianceQuest platform and perform assigned actions. MyCQ allows users to track open tasks, pending approvals/sign-offs, and assigned training, catering to the needs of approvers, executive team members, and lite users. The app serves as a centralized access point for documents, tasks, training, and reports, providing a personalized experience for each employee.

ComplianceQuest also offers a Translation Workbench feature that empowers customers to customize further and translate their platform to meet unique needs. This feature facilitates localization efforts by enabling customization and translation of various elements, ensuring language is not a barrier to platform usage.

Real-time data analytics

ComplianceQuest offers powerful dashboards that provide easy and instant access to key performance drivers and real-time analytics for your business. These dashboards serve as a single corporate scorecard, giving you a comprehensive business overview, including quality and safety processes. Instead of searching through multiple reports and sources for information, ComplianceQuest's CQ-DR (Dashboard Reporting) brings all the necessary data together in one place.

The dashboards offer a snapshot of your business's health on a single page. They display benchmarks, critical corporate metrics, and data, enabling you to assess the state of your organization quickly. This consolidated view provides a complete picture of your business's performance, allowing you to make informed decisions and steer your company toward success.