Quality Management Takes to the Cloud
Cloud application platforms provide a modern approach for developing and deploying software applications. This approach is gradually displacing the older client/server model, in which large, complex, monolithic applications were created and run. In industrial companies, the client/server model came to dominate both the IT and OT software spaces in recent decades. The pace of this changeover is accelerating, however, as more and more companies embrace the modern platform approach.
The expectations of consumers and retailers for faster, better service and higher, more consistent product quality at increasingly lower cost is intensifying in this era of the customer experience. Less-than-optimum customer service and product quality can have a dramatic effect on margins and even the long-term viability of a company. Incidents of contaminated or defective product must be resolved within 24 hours or risk loss of consumer confidence that may take years to regain, if not lost forever. In addition, governments continue to enact new regulations intended to protect public health and safety.
