Cost of Quality: Finding the Sweet Spot Between Expense and Excellence

Every company has a key responsibility to take into account the cost of achieving quality, since their goal is to satisfy consumer demands and adhere to legal requirements, but also to reduce costs without lowering quality standards. Given that cost of quality (COQ) represents a sizeable portion of an organization's overall costs, this clearly indicates that companies are expected to comprehend COQ and develop scientific methods for measuring and characterising it.