This webinar about complaints management is presented by Deb Kacera with over 20 years’ experience in quality, post-market complaints, risk and compliance in the medical device and manufacturing industries. She is a recognized leader in FDAs eMDR program and was awarded one of the 100 Notable People in the Medical Device Industry by MD+DI.
Use the Voice of the Customer to identify broader product and service issues before they become systemic problems or a growing potential for regulatory fines or damage to a company’s reputation. Learn about how to create a seamless connection between quality, regulatory and operational processes. This proactive approach to complaints handling will allow the fastest path from incident awareness to action and accelerate continuous innovation throughout the product lifecycle.