ISO 13485
MEDICAL DEVICES
ISO 13485 standard is an effective solution to meet the comprehensive requirements for a Quality Management System. It provides a practical foundation for medical device companies to address Medical Device Directives, regulations and responsibilities as well as demonstrating a commitment to the safety and quality of medical device products. ISO 13485 adapts the ISO 9001 process model of Plan, Do, Check, Act designed for regulatory compliance and is more prescriptive requiring a more demanding quality management system and documentation.
In today’s competitive business environment operating internationally or expanding locally, companies with an ISO 13485 certification communicate a commitment to quality to both customers and regulators. It allows increase access to more markets worldwide. Provides a mechanism on how to review processes across your organization for continuous improvement. And can increase efficiency, cut costs and improve your supply chain performance.
In 2016, ISO 13485 was updated to reflect general concerns, the need for clarity within the standard and to serve as a harmonized QMS model to be used by national and regulatory bodies. ISO 13485:2016 has increased focus in product realization planning, training “competency,” integration of QMS software, harmonization across other country laws, etc. and integrates “risk” throughout the QMS including supplier controls, change management, and product lifecycle for risk-based decision-making.
An internationally accepted standard by the FDA and other countries, ISO 13485:2016 is increasingly being required or at least beneficial in supporting regulations around the world, including Health Canada Canadian Medical Device Regulations CMDCAS program. In the absence of another update specific to the EU, CEN/TR 17223:2018 was introduced to provide the guidance on the relationship between EN ISO 13485:2016 and the new MDR (EU 2017/745) and IVDR (EU 2017/746) regulations which are entering into force May 2018. In addition, ISO 13485:2016 has become the backbone of the MDSAP (Medical Device Single Audit Program) with its deadline looming in 2019.
ISO 13485:2016 has become the new foundation for medical device quality systems. If you haven’t started your gap analysis, the time to start that transition is now. It is critical for medical device manufacturers and suppliers to begin implementing the standards of the revised ISO 13485:2016, as the allotted three-year changeover period may not provide adequate time for all organizations to transition. ComplianceQuest can help as a solution for companies to effectively plan, monitor and improve overall quality management.
ComplianceQuest Modern Cloud Enterprise Quality Management System (EQMS) supports the latest edition of ISO 13485:2016 by automating your entire quality management system requirements while maintaining full traceability. CQ’s EQMS Suite was designed from the ground-up to be not only extremely user friendly at all levels but provides a very powerful platform to scale from small companies to large global enterprises. ComplianceQuest helps you organize your company's ISO 13485:2016 requirements improving productivity while easily helping auditors and notified bodies to find what they need quickly and effortlessly.

ComplianceQuest - ISO 13485:2016 Compliance Chart

Section Sub-Section ComplianceQuest Solution(s) Description
4. Quality Management System 4.1 General Requirements ⦁ CQ EQMS Suite
⦁ Validation Package
⦁ Dashboards, Reports, Analytics
ComplianceQuest provides a complete suite of applications to manage and maintain the applicable regulatory requirements for quality. Key solutions include risk assessments to determine impact of actions necessary for mitigation or to initiate changes to QMS processes. While dashboards and reports provide insight into overall performance and effectivity. ComplianceQuest provides a Validation Package for each solution including OQ scripts and supporting validation documentation for its GAMP5 configured software.
4.2 Documentation Requirements ⦁ Document Management ComplianceQuest provides a document management solution that enables an organization to create, collaborate, revise and maintain all controlled documents and medical device files and can provide the latest version to appropriate permissioned users on any device anywhere, anytime.
5. Management Responsibility 5.1 Management Commitment ⦁ CQ EQMS Suite ComplianceQuest provides solutions that help top management with the oversight of their quality management system embedded in their organization and maintenance of its effectiveness by:

⦁ monitoring operational and performance key trends through reports and dashboards;
⦁ gaining insight into the availability of employee resources based on their training competency and equipment resources to ensure the sustainability of equipment;
⦁ and general collaboration / communication tools, such as Chatter and Social Media, used throughout the organization.

5.2 Customer Focus ⦁ Audit
⦁ Complaints
⦁ Document Management
⦁ Dashboards, Reports, Analytics
ComplianceQuest provides internal audit capabilities to review applicable regulations and requirements to the organization processes and determine whether those processes are being met. CQ Complaints Management solution can capture customer inquiries, cases, product quality issues and adverse events. Results of the complaints investigation review can initiate Changes or CAPA actions to help resolve issues and to improve the process for the future to meet the necessary requirements. All relevant documentation concerning customer and product requirements can be controlled and maintained in the CQ Document Management solution. Trends can be easily monitored through Reports and Dashboards on any aspects of the quality system status and customer complaints.
5.3 Quality Policy ⦁ Document Management
⦁ Training
ComplianceQuest helps an organization document and maintain the latest information about a company’s product specifications and design controls. Any issues identified during management reviews, verification, or validation activities can be escalated to a CAPA to take necessary action on the problem identified.
5.4 Planning ⦁ Change
⦁ Document Management
All documents about can be controlled and maintained in the CQ Document Management solution. CQ Change Control can capture all the information for any change to product, services or the quality management system including the relevant tasks to meet quality requirements and objectives.
5.5 Responsibility, Authority and Communication ⦁ Chatter
⦁ Document Management
⦁ Training
⦁ Dashboards, Reports, Analytics
ComplianceQuest provides the ability to use latest technology in communication and collaboration through Salesforce “Chatter” for discussions and Social Media to easily follow certain records and chat and receive notifications when changes occur. All processes need for the quality management system can be controlled and maintained in the CQ Document Management solution.
5.6 Management Review ⦁ Change
⦁ Document Management
⦁ Dashboards, Reports, Analytics
All procedures for management reviews can be controlled and maintained in the CQ Document Management solution. Reports can be run to identify key trends from audit, changes, complaints, CAPAs, non-conformances, etc. and can easily be exported into spreadsheets for further analysis. The output from the review meeting can initiate a change for improvement or to meet any new or revised customer or regulatory requirements.
6. Resource Management 6.1 Provision of Resources ⦁ Not Applicable
6.2 Human Resources ⦁ Training ComplianceQuest provides training management for both job function and compliance whether classroom sessions, online/SCORM content or documents. All training is captured providing insight into an employee’s compliance for their role(s). Assessments/exams can be taken by the employee to determine level of competency on the specific subject and the effectiveness of the training. Through tight integration with CQ Document Management, training can include SOPs whereby employees can easily read and sign off that they understand the document without or with Manager approval.
6.3 Infrastructure ⦁ Document Management
⦁ Equipment
⦁ Dashboards, Reports, Analytics
CQ Equipment Management allows an organization to manage the schedule for equipment maintenance and allow the capture of equipment calibration output to determine their status and overall lifecycle performance. All information about equipment lifecycle and SOPs can be maintained within the CQ Document Management solution.
6.4 Work Environment and Contamination Control ⦁ Audit
⦁ Document Management
⦁ Training
CQ Audit Management allows an organization to perform internal safety audits for the work environment and for contamination control. Audit schedules are easy to setup. Actions can be assigned based on findings. Audit report summary generated and finally escalation to CAPA as needed. All documents and SOPs concerning work environment and contamination control can be maintained within the CQ Document Management solution. CQ Training Management shows the trained personnel to perform the work.
7. Product Realization 7.1 Planning of Product Realization ⦁ Document Management
⦁ Inspections
⦁ Dashboards, Reports, Analytics
All documents, SOPs, Validation documents and Risk Files can be controlled and maintained in CQ Document Management solution. Monitoring of incoming parts or in-process testing can be managed through CQ Inspection Management providing detail data on test results and can trigger a nonconformance should any test fail.
7.2 Customer-Related Processes ⦁ Complaints
⦁ Change
⦁ Document Management
ComplianceQuest provides a Customer Complaint Management solution to intake, process and investigate customer issues. Once a problem has been identified, a change request can be triggered to start the process for correcting or improving product quality or changing applicable product and process requirements. All documents concerning customer related processes can be controlled and maintained in CQ Document Management solution.
7.3 Design and Development ⦁ Change
⦁ Document Management
⦁ Training
ComplianceQuest helps an organization document and maintain the latest information about a company’s product planning, specifications and design and development controls. Any issues identified during reviews, verification, or validation activities can be escalated to a CAPA to take necessary action on the problem identified. Any changes identified during the design and development process can be managed through CQ Change Management having the ability to capture all the information for the change, perform a risk impact assessment, identify the relevant tasks to be completed and assign the tasks to appropriate resources. All documents, SOPs or relevant files to the design and development planning and process can be controlled and maintained in CQ Document Management solution.
7.4 Purchasing ⦁ Audit
⦁ CAPA (SCAR)
⦁ Document Management
⦁ Inspections
⦁ Supplier On-boarding
⦁ Supplier Portal
⦁ Dashboards, Reports, Analytics
ComplianceQuest provides an organization a complete set of solutions for managing Suppliers including supplier on-boarding, supplier audit, approved supplier list, receiving inspections, supplier corrective action (SCAR), supplier portal for document and data exchange and supplier ratings/scorecard for monitoring a supplier’s quality performance.
7.5 Production and Service Provision ⦁ Document Management
⦁ Inspections
⦁ Training
⦁ CAPA
⦁ Complaints
⦁ Change Control
⦁ Reports and Dashboards
ComplianceQuest helps an organization document and maintain the latest information about a company’s product specification/characteristics. Inspections can be performed at appropriate stages to verify that the criteria for the product have been met. Training management will ensure that only qualified operators are performing the operation of processes. On-going monitoring can be performed, and any problems identified in the reports about production can be escalated to a CAPA to prevent recurrence. Complaints can enable organizations to quickly respond to a customer and help escalate any customer disposition to applicable ERP system. Change Control enables any identified problem from CAPA and Complaints to go through a formal review and control of any changes for production. All documents associated with production and service provisioning can be controlled and maintained in CQ Document Management solution.
7.6 Control of Monitoring and Measuring Equipment ⦁ Document Management
⦁ Equipment
⦁ Validation Package
CQ Equipment Management allows an organization to manage the schedule for equipment maintenance and allow the capture of equipment calibration output to determine their status and overall lifecycle performance. All information about equipment lifecycle and SOPs can be maintained within the CQ Document Management solution. Results from internal audits or nonconformances and CAPAs can be easily shared to provide documented evidence on organizational knowledge.

ComplianceQuest provides the ability for an organization to create reports for its key metrics/measurements and provide on-going monitoring to give insight on whether the organization is controlling its equipment.

8. Measurement, Analysis and Improvement 8.1 General ⦁ CQ EQMS Suite
8.2 Monitoring and Measurement ⦁ Dashboards, Reports, Analytics ComplianceQuest provides reports and dashboards for a company to fully monitor quality processes across its organization based on key company metrics/goals, regulatory requirements and customer satisfaction.
8.3 Control of Nonconforming Product ⦁ CAPA
⦁ Document Management
⦁ Inspections
⦁ Nonconformance
CQ Nonconformance solution enables organizations to streamline recording and management of all types of quality events from single or multiple sites in one centralized system. Organizations can quickly triage and perform risk assessment impact of all quality events and instances of nonconformance. When a quality event or a nonconformance is determined to impact production, organizations can document and enforce containment activities related to lots, units and batches. Enforcement of containment activities ensures that nonconforming material is controlled and prevented from improper usage.
8.4 Analysis of Data ⦁ CQ EQMS Suite
⦁ Document Management
⦁ Dashboards, Reports, Analytics
ComplianceQuest provides reports and dashboards for a company to fully monitor quality processes across its organization based on key company metrics/goals, regulatory requirements and customer satisfaction.
8.5 Improvement ⦁ CQ EQMS Suite
⦁ CAPA
⦁ Change
⦁ Document Management
⦁ Dashboards, Reports, Analytics
ComplianceQuest provides a comprehensive suite of quality and compliance solutions along with reports to help companies determine opportunities for improvement. Both CAPA and Change Control provide the organization to identify and track correcting, preventing or reducing issues while implementing plans for continuous improvement and effectiveness checks.
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