Quality Management is a regulatory requirement in most industries. But even if not mandated, it is a critical aspect of survival and growth as it directly impacts operational efficiency, resource optimization, and customer satisfaction.
Quality management rests on two pillars: Quality Control and Quality Assurance. Quality Control and Quality Assurance are interrelated but also distinct in activities and objectives. Quality control is a subset of quality assurance, which covers almost all aspects of the quality system. Some aspects of the quality system may be outside the purview of quality control and assurance activities and responsibilities, but will still require Quality Control and Quality Assurance to be effective.
ISO 9001 defines Quality Assurance as activities that ensure meeting the requirements of quality management objectives by focusing on the processes. It provides two-fold confidence about quality—on the one hand, it reassures the management of ensuring quality; and on the other hand, it also provides confidence to customers, partners, regulators, government agencies, and third parties of quality. It assures the quality of the product or service provided by the company through planned and systematic implementation of activities aimed to support the quality system.
Quality Control aims to fulfill the quality requirements specified by the quality management policy. Inspection and monitoring of operational techniques and activities form the core focus of quality control.Request an Online Demo