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The only AI-powered Middle Office Platform that unifies PLM, QMS, EHS, and SRM into a single, intelligent solution
Product Lifecycle Management
Enable cross-functional collaboration and accelerate your product lifecycle with a cloud-based platform for innovation
Design Process and Quality System Development Tools in Product Lifecycle
Design Quality
Get full visibility over your product design processes and make collaboration easy to get your products to market faster, compliantly
Design Quality: Connecting Design to Documentation
Complaints Management
Transform customer complaints to valuable sources of insights for continuous improvement through smart automations and integrated regulatory reporting
Challenges with Triage and Investigation in Complaints Management Process
Document and Learning Management
Say goodbye to paper! Modernize your processes with connected document, training, and change management
Manufacturing Challenges and Industry Trends Towards Digital Transformation
Quality Management
Transform quality into an enabler: boost efficiency, increase satisfaction, and trim costs with a fully connected, AI-powered quality management solution
Frost Radar for Quality Management Systems Names ComplianceQuest Leader
Risk Management
Enable risk-based thinking throughout your quality processes with a fully integrated risk management solution
Automation of the Risk Management Lifecycle with AI and Analytics
Supplier Management
Increase supplier performance, reduce costs, and streamline your supply chain with integrated supplier quality and collaboration tools
The Ultimate Guide to Next-Generation Supplier Management [e-Book]
Safety Management
Identify and minimize safety events. Prevent accidents, safeguard workers, and ensure their well-being and health
Safety Essentials: Key ‘Must-have’ Components for Safety Management at Any Enterprise
Environment and Sustainability
Proactively and accurately monitor and measure your company’s impact on the environment to improve performance and reach your environmental and sustainability targets
Environmental & Sustainability Management
Electronic and Automated Approach to Audit Management
Managing the Tools of the Trade
Manage Operational Risk Tracking, Evaluation, Mitigation and monitoring
Leveraging CAPA for Continuous Improvement
Ensure your laboratory is compliant with systematic and efficient laboratory investigations
Incident Reporting and Management
Organization, Collaboration and Governance for Efficient Changes
Conduct smart management review meetings with a tower of data to improve your quality and safety systems
Gain 360 degree vision into enterprise wide Safety risks
Enhance Safety and Compliance with Smarter Chemical Management
Ensuring Quality across Departments & Locations
Partner With Suppliers And Vendors To Improve Quality And Safety
Create Loyalty by Addressing Customer Complaints Smartly
Bring Consistency to Permit Practices
Make it easy for your people to manage, track and analyze environmental and sustainability metrics
Bring higher quality products to market quicker with design controls, projects & DHF
Streamline Permit Management and Ensure Compliance
When Learning Propels Organizational Growth
Improve efficiency, productivity, and compliance with a solution designed for today's diverse workforce learning styles
Strategically manage the complete lifecycle of your product
Efficient Waste Management for Compliance & Sustainability
Relevant Information within reach - Always.
Assuring Quality Products and Services
Self-guided Product Tours
Product Demo Videos
Pricing
ComplianceQuest covers the whole spectrum of customers, industries and regions across the world. Whether it is a small, medium or enterprise sized manufacturer, companies choose ComplianceQuest for its end-to-end Product Lifecycle, Quality, Safety and Supplier Management Solutions.
Salesforce
Leveraging AI to Create a Safer Workplace Environment
Why an EHS Solution Built on Salesforce Works Better Than One Built on AWS or Azure
CQ Platform
Humans: The Real Superheroes of Artificial Intelligence (AI) in Quality Management
Recent Blogs
Recent Infographics
Recent Case Studies
Featured Case Study
ComplianceQuest Medical Devices QMS Success Stories eBook
Recent Checklists
Featured Checklist
Complaint Handling Process for MedTech and Life Science Companies
Course Offerings
Recent CQ Guides
Featured CQ Guide
Datasheets
Brochures
Demo Center
Podcasts
Podcast
Aphria (now Tilray) CIO talks about their implementation of ComplianceQuest, Rootstock and Salesforce
Videos
Recent Webinars
Webinar
Unlocking the Value of Complaints
Recent Whitepapers
Whitepaper
Why You Need to Digitally Transform Your QMS
Recent Compliance
Compliance
The Ultimate Guide to ISO/IEC 17025:2017 Compliance
Infographic
Safety Technology Trends to Watch in 2023 (Infographic)
Recent Toolkits
Featured Toolkit
Data-driven Safety – Strategic Resources for Monitoring of Key Performance Indicators
Events and Webinars
Events
Upcoming Webinars
Featured Event
American Society on Quality World Conference on Quality and Improvement
04 May, 2025
Denver, CO
About
About ComplianceQuest
Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality, Safety, and Supplier management platform, built on Salesforce.
Our connected suite of solutions helps businesses of all sizes increase product, quality, safety, and supplier as they bring their products from concept to customer success.
Meet the Leadership Team
Careers
Where Your Career Takes Flight: Join our dynamic team and be part of an innovative, collaborative and rewarding workplace culture.
Corporate Citizenship
Impact Through Action: How the ComplianceQuest team supports social causes and community engagement
Customers & Testimonials
Newsroom
The Pulse of ComplienceQuest: Our newsroom shares stories of innovation, progress, and change
Partners
Stronger Together: How our partnerships drive success and innovation
Upcoming Events
The most successful Quality and Safety (QHSE) professionals lead by example, inspiring and empowering those around them to work safer and smarter. They are dedicated to protecting and motivating employees and building a culture of quality and safety that imbues every aspect of the company they represent.
Ron Shah, Global VP of Operations, Quality and Safety, Ocean Insight (a Halma Company), is one such individual. With a career spanning over twenty-five years in quality, engineering, operations, and R&D, Shah is dedicated to the principles of continuous improvement and creating a Lean culture. He has always believed that quality and employee safety go hand in hand, noting that, “Without quality and safety, people cannot work. It’s the foundation of everything we do.”
In 2017, Shah joined Ocean Insight, and one of his first goals was to change the QHSE mindset from reactive to proactive. He instituted several ground-breaking initiatives which have improved quality, safety, and compliance throughout the entire organization.
Every morning, multiple value stream meetings are conducted where operators and technicians have an opportunity to share information about QHSE concerns. By becoming more proactive, the staff is empowered to bring up acute issues before they become chronic.
“It’s not just speaking up that’s important,” said Shah. “If employees don’t see a change, they feel that they’re talking to deaf ears. We put each action with an owner and a timeline, which shows employees that we are not just listening, but are truly making a difference.”
But it doesn’t just stop there. Employees are encouraged to share their ideas for improving quality, safety, systems, and processes.. To increase responsibility and accountability, they are given the authority to come up with a solution and to act upon it.
Shah said, “Instead of sitting around the table brainstorming, we encourage employees to ‘trystorm,’ which means actually doing something.” If it works, the change is made. If it doesn’t work, then we go back to the drawing board.” Employees feel more creative because they have the liberty and freedom to try different solutions, creating a more engaged and empowered workforce.
The impact of digital systems and processes cannot be overstated. With the help of ComplianceQuest, a cloud-based QHSE solution suite natively built and run on the Salesforce platform, Shah was able to create a standardized quality and safety management process. Everything is documented and tracked with assigned tasks. In parallel, whiteboards on the shop floor keep track of key steps with colored magnets. “ComplianceQuest is the ‘system of record’ where everything gets reported and our ‘process’ is implemented on the shop floor,” explained Shah. “We have saved over $250k per year with a one-stop-shop system for all that improves efficiency and effectiveness of our support groups.”
Shah is continually thinking about continuous improvement, and the COVID-19 pandemic was no different. The company’s agile change culture enabled them to quickly adapt, prioritize, and overcome this new challenge. As a result, not one case of COVID was reported.
The cultural shift didn’t happen overnight. It took a dedicated leadership team and liberated staff. Shah, who was instrumental in the changes, said it took around six to nine months to transform the corporate culture.
“What we’ve created shows that the leadership team here will do anything and everything to support our employees and improve service to customers,” concluded Shah. “I’m so proud of my team and honored to be leading the charge.”
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