CQ Guide : Everything You Need to Know About Management Review Meeting (MRM)

We must overcome this myth that MRM is for people at the managerial level only because MRM is for managing the organization, and each participant has an equal role to play just as much as the top management.

A Management Review Meeting (MRM) is a systematic process involving all relevant stakeholders, including management and other departments, in discussing company performance, objectives, and processes. It is not just a formality for recording minutes but a crucial aspect of continuous improvement and business excellence. The MRM should have a well-defined agenda, inputs and outputs, and plans & actions to ensure that the organization’s performance and objectives are reviewed, evaluated, and improved where necessary.

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What is a Management Review Meeting?

The management review meeting is an essential process to holistically review the systems and processes (discussions) to evaluate the insufficiency (inputs and outputs) while promoting continual improvements (plans & actions).

Recently, companies have been using Management Review Software like the one from ComplianceQuest to streamline the process of reviewing and recording the status of a quality or safety system by providing a formal process for reviewing progress towards objectives and making changes as the company’s needs change.

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Management Review Inputs and Outputs

Every management review has two primary components – inputs and outputs.

Inputs to a Management Review include:

Customer satisfaction, complaints, and feedback
The extent to which quality objectives have been met
Process performance and conformity of products and services
Monitoring and measurement of processes, products, and their results
Corrective actions and preventive actions
Internal results, third-party inspection, regulatory authority audits, and their outcomes
Evaluating the performance of external providers, suppliers, and subcontractors
Opportunities for improvement
Issues and applicable new or revised regulatory/legal requirements
Environmental, social, occupational health and safety performance of the organization
Any adverse or severe adverse events, vigilance, FSCA activities

Outputs of a Management Review include:

Any improvement or technology, or method needed to maintain the suitability, adequacy, and effectiveness of the quality management systems and its processes
The need for changes to the QMS Software supporting continual improvement, including equipment, machinery, infrastructure, resources, and requirements
Changes needed to respond to applicable new or revised regulatory requirements/legal/environmental/occupational health and safety

Will Virtual Management Review Meeting be the New Trend?

Virtual management review meetings have become increasingly popular in recent years due to the COVID-19 pandemic and the shift toward remote work. Virtual meetings will likely continue to be a significant part of how businesses operate even after the pandemic, as they offer many benefits, such as cost savings, convenience, and the ability to reach a global audience. However, it is also likely that in-person meetings will still have a place, particularly for building relationships and facilitating teamwork. The extent to which virtual meetings will become the new trend depends on each organization’s specific needs and preferences.

According to a recent poll by nature of more than 900 readers, after considering a year of online research presentations, around 74% of respondents think that scientific meetings should continue to be virtual or have at least a virtual component, even after the pandemic ends. The readers cited the ease of attending from anywhere in the world as a major perk, although it is admitted that virtual events have not been able to accelerate networking as it was in person.

Recently, ComplianceQuest presented a webinar on "Management Review Meeting – Beyond meeting and minutes!" This webinar discusses management review meetings, discussions, inputs and outputs, and plans & actions.

Is A Review Meeting Essential?

A management review meeting is essential from the quality and regulatory perspective as it

Is important from an organizational context
Ensures systems and procedures are checked and controlled
Must be organized at a periodic interval
Contributes to the continual improvement of an organization
It can be a tool to discuss multiple topics at different levels in one set-up or arrangement

Best Practices To Hold A Management Review Meeting

Management review meetings (MRMs) are important for evaluating the effectiveness of systems and processes and promoting continuous improvement. They should be held periodically based on the history of non-compliance and risk associated with the production activities. The review should assess the need for changes and document actions to be taken. Minutes or summaries should reflect deficiencies and recommendations, and active participation is crucial for meaningful MRMs.

Plan and define MRM: Clearly state the purpose and objectives of the meeting to ensure all attendees understand what is expected.
Agenda with review inputs and outputs: Create an organized and well-structured agenda that covers all relevant topics and allows adequate time for each item.
Fix the date and time and send out the MRM agenda: Invite all relevant participants, including senior management, department heads, and subject matter experts.
Encourage active participation and auto-generate reminders if possible: Encourage open communication and active participation from all attendees.
Initiate with previous minutes if applicable: Review previous minutes before starting a meeting is always recommended as it helps to ensure continuity and maintain a clear understanding of progress made and action items from previous meetings.
Discussion and documentation: Document all decisions and action items, including who is responsible and when they will be completed.
Prefer virtual MRM: Virtual MRMs (Management Review Meetings) can be a more convenient and efficient way to meet. It’s important to capture the minutes of these virtual meetings digitally to ensure that the information discussed is well-documented and easily accessible to all participants.

Automation and digitalization can improve efficiency and streamline processes. Remote work has become a permanent aspect of many industries, and effective communication and collaboration tools are essential. Utilizing MRM (Meeting Review Management) as a tool, rather than just documenting minutes, can help to ensure meetings are productive and aligned with goals.

ComplianceQuest is a cloud-based software platform that helps organizations manage quality and compliance. It provides a centralized repository for quality and safety data, making it easy for organizations to access and analyze the information they need to make informed decisions. This data can help organizations identify trends, track progress, and improve their quality and safety processes. Additionally, ComplianceQuest supports collaboration and communication among different departments and stakeholders, improving the overall efficiency and effectiveness of the compliance management process.

For more information, visit: https://www.compliancequest.com/lp/management-review/