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Middle Office Platform
The only AI-powered Middle Office Platform that unifies PLM, QMS, EHS, and SRM into a single, intelligent solution
Product Lifecycle Management
Enable cross-functional collaboration and accelerate your product lifecycle with a cloud-based platform for innovation
Design Process and Quality System Development Tools in Product Lifecycle
Design Quality
Get full visibility over your product design processes and make collaboration easy to get your products to market faster, compliantly
Design Quality: Connecting Design to Documentation
Complaints Management
Transform customer complaints to valuable sources of insights for continuous improvement through smart automations and integrated regulatory reporting
Challenges with Triage and Investigation in Complaints Management Process
Document and Learning Management
Say goodbye to paper! Modernize your processes with connected document, training, and change management
Manufacturing Challenges and Industry Trends Towards Digital Transformation
Quality Management
Transform quality into an enabler: boost efficiency, increase satisfaction, and trim costs with a fully connected, AI-powered quality management solution
Frost Radar for Quality Management Systems Names ComplianceQuest Leader
Risk Management
Enable risk-based thinking throughout your quality processes with a fully integrated risk management solution
Automation of the Risk Management Lifecycle with AI and Analytics
Supplier Management
Increase supplier performance, reduce costs, and streamline your supply chain with integrated supplier quality and collaboration tools
The Ultimate Guide to Next-Generation Supplier Management [e-Book]
Safety Management
Identify and minimize safety events. Prevent accidents, safeguard workers, and ensure their well-being and health
Safety Essentials: Key ‘Must-have’ Components for Safety Management at Any Enterprise
Environment and Sustainability
Proactively and accurately monitor and measure your company’s impact on the environment to improve performance and reach your environmental and sustainability targets
Environmental & Sustainability Management
Electronic and Automated Approach to Audit Management
Managing the Tools of the Trade
Manage Operational Risk Tracking, Evaluation, Mitigation and monitoring
Leveraging CAPA for Continuous Improvement
Ensure your laboratory is compliant with systematic and efficient laboratory investigations
Incident Reporting and Management
Organization, Collaboration and Governance for Efficient Changes
Conduct smart management review meetings with a tower of data to improve your quality and safety systems
Gain 360 degree vision into enterprise wide Safety risks
Enhance Safety and Compliance with Smarter Chemical Management
Ensuring Quality across Departments & Locations
Partner With Suppliers And Vendors To Improve Quality And Safety
Create Loyalty by Addressing Customer Complaints Smartly
Bring Consistency to Permit Practices
Make it easy for your people to manage, track and analyze environmental and sustainability metrics
Bring higher quality products to market quicker with design controls, projects & DHF
Streamline Permit Management and Ensure Compliance
When Learning Propels Organizational Growth
Improve efficiency, productivity, and compliance with a solution designed for today's diverse workforce learning styles
Strategically manage the complete lifecycle of your product
Efficient Waste Management for Compliance & Sustainability
Relevant Information within reach - Always.
Assuring Quality Products and Services
Self-guided Product Tours
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ComplianceQuest covers the whole spectrum of customers, industries and regions across the world. Whether it is a small, medium or enterprise sized manufacturer, companies choose ComplianceQuest for its end-to-end Product Lifecycle, Quality, Safety and Supplier Management Solutions.
Salesforce
Leveraging AI to Create a Safer Workplace Environment
Why an EHS Solution Built on Salesforce Works Better Than One Built on AWS or Azure
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Humans: The Real Superheroes of Artificial Intelligence (AI) in Quality Management
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Featured Case Study
ComplianceQuest Medical Devices QMS Success Stories eBook
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Aphria (now Tilray) CIO talks about their implementation of ComplianceQuest, Rootstock and Salesforce
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Data-driven Safety – Strategic Resources for Monitoring of Key Performance Indicators
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Medical Device & Manufacturing East
20 May, 2025
New York, NY
About
About ComplianceQuest
Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality, Safety, and Supplier management platform, built on Salesforce.
Our connected suite of solutions helps businesses of all sizes increase quality, safety and efficiency as they bring their products from concept to customer success.
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Original Equipment Manufacturers (OEMs), Tier-1 and Tier-2 auto component suppliers and, the entire automotive ecosystem has been investing in R&D and innovation to tap into the opportunity posed by the future of mobility. But the fundamental requirement of quality, cost and delivery hasn’t gone away. By embracing a framework like TS 16949, companies in the automotive sector will be able to embrace Total Quality Management (TQM) requirements, even as they innovate and change at a breakneck pace.
Over the last few years, the automotive sector has been going through rapid innovation and change. In fact, there is a whole new phrase – Future of Mobility – to describe the world of electric cars, self-driving vehicles, and semi-autonomous cars and trucks.
Today’s cars are packed with chips, sensors, IoT devices and several other technology components. In fact, the global chip shortage has delayed the delivery of new cars and trucks across the world.
OEMs, Tier-1 and Tier-2 auto component suppliers and, the entire automotive ecosystem has been investing in R&D and innovation to tap into the opportunity posed by the future of mobility. But for all these cutting-edge innovations to truly work, world-class quality management is paramount.
At ComplianceQuest, our focus is on serving quality and safety leaders, and we’re seeing that with all the unpredictability in the global business landscape, the nature and type of challenges faced by quality teams are becoming increasingly dynamic. Risks are multiplying and unexpected types of quality events are affecting the manufacturing lifecycle, making leaders look for better systems to ensure quality goals are met.
Needless to add, complying with regulations is becoming more complicated and time-consuming, making quality and compliance important points of discussion that are impacting bottom lines.
Of course, globalization has enabled businesses to lower costs and accelerate growth. But at the same time, it has also added a layer of complexity as it requires greater monitoring and management of facilities located in different geographic locations. Supply chains are becoming complex and the only way to get quality right is by proactively managing risks and quality performance across the entire value chain. The overall approach needs better access to data, documents and true collaboration.
A risk-based approach and quality compliance system conforming to management standards such as ISO 9001 have become essential for companies to become more efficient. ISO 9001:2015 recommends a proactive, risk-based approach where businesses prevent rather than just respond to quality events. This requires the support of technology and tools that make processes more transparent, traceable and automated.
As per the ISO website, “ISO/TS 16949, in conjunction with ISO 9001, defines the quality management system requirements for the design and development, production and, when relevant, installation and service of automotive-related products.”
McKinsey points out that companies in advanced industries such as automotive that have adopted a smart-quality approach must also factor in complex and deep supply chains. The emphasis should shift to improvements in discrete manufacturing, building global service networks to address quality in the field, and regulatory compliance and standardization. Helping reshape the day-to-day quality operations of the value chain will be new technologies such as a connected Quality Management System (QMS) that takes care of the following aspects:
In the traditional approach, quality compliance was considered a cost, a regulatory requirement that could not be avoided. And so, compliance was more about reacting to events and minimizing damages. But, with the advancement of technologies, businesses can embrace modern process design techniques that facilitate flexibility and the implementation of a smart quality framework. This can help with reimagining how quality can be more cost-effectively, decreasing costs and ultimately improving a business’s bottom line.
According to a McKinsey survey, a smart quality system can result in:
A smart quality framework – with data and analytics at the core – also helps establish a culture of quality by empowering employees to boost customer satisfaction and reduce compliance risk. An effective smart quality framework aligns with an enterprise’s objectives of delivering on business goals and regulatory requirements unconditionally and cost-effectively. As a result, businesses are able to:
Only by embracing technology and tools to implement a proven standard like ISO 9001, businesses can experience greater compliance, better quality performance, and increased competitive advantage.
Download it here https://www.compliancequest.com/whitepaper/ai-revalution-delivering-real-value-to-quality-leaders/
ISO 9001:2015, one of the most recognized quality standards, focuses on improving satisfaction of all stakeholders of a business, including customers. It enables building a quality framework for ensuring consistency of the quality of goods and/or services. It takes a risk-based approach and encourages the automation of processes for greater transparency and accountability.
The standard is based on seven quality management principles, including having a strong customer focus, the involvement of top management, and a drive for continual improvement.
The ISO 9001:2015 is built on seven principles. These are:
The principles can vary in importance in different organizations and over a period of time, based on the growth stage, challenges, etc. the company is facing.
Over time, there have been many transformations in automotive technology, with the increasing use of electronics. This is making the vehicles more complex and design is becoming a very critical element. Some of the requirements for the automotive industry is to manufacture reliable vehicles and components that can withstand varied terrain and climates. They need to have a long life with electronic components that can coexist without causing disturbance to each other. They cannot fail and must comply with strict quality standards governing component manufacturing and testing.
TS 16949 helps automotive companies manage these complexities and draw on global best practices for the design and manufacturing of automotive components by integrating the best practices followed in Europe and the US. Developed by the International Automotive Task Force (IATF), it draws from ISO 9001 and emphasizes continual business improvement through defect prevention, variation reduction, and waste in the supply chain.
By implementing TS 16949, automotive companies can:
A solution such as ComplianceQuest is mapped to the ISO/TS requirements and helps with automating the workflows for greater efficiency and effectiveness of the Quality Management System.
Some of the areas where it improves effectiveness include:
We have just migrated our change, complaint, audit and document management system onto the eQMS provided by Compliance Quest. Compliance Quest has given excellent support in providing customization to our specific QMS requirements and sustained guidance through the entire migration and integration process. We are receiving excellent feedback from the users on the interactive and easy-to-use interface. Data analysis & review and cross-functional collaboration can be done in real-time which has really enhanced our QMS. Highly recommended!
Sudharshan Shetty, Manager QA & Management Representative, CEAT Ltd
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ComplianceQuest EQMS is a cloud-based, AI-enabled solution that helps build the smart framework required to make quality management effective and efficient. It helps with a variety of functions, including:
Built on the Salesforce platform, ComplianceQuest helps businesses experience the benefits of automating their quality process across the enterprise right from design to continuous improvement.
We also built CQ.AI to help business leaders implement hyper-automation into their quality and safety processes. Formally, hyper-automation can be defined as an end-to-end approach to making use of an ecosystem of automation-related technologies to automate all business processes that can or should be automated.
It uses artificial intelligence (AI), machine learning (ML), robotic process automation (RPA), and other technologies to transform modern and legacy processes.
ComplianceQuest’s AI framework is designed to implement the following types of automation:
By implementing a next-generation software like ComplianceQuest, businesses are able to see the positive impact of better, smarter quality management on four areas:
Financial
Brand Value and Customer Success
Quality Performance
Continuously monitor and analyze quality metrics and improve as needed
Operational Excellence
ComplianceQuest enables businesses to implement a smart quality framework by integrating AI, Automation, and Data in the quality management process. By providing access to data and next-gen technologies, it enables businesses to implement a system of engagement and establish a culture of quality, aligning closely with ISO 9001 and TS 16949.
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