Learn and Lead at
ConQuest 2024

AI & Intelligent Analytics

11:00AM EDT TO 1:00PM EDT

Session 1: Harnessing AI for Business Success

In the ever-evolving landscape of business, maintaining high-quality standards is more crucial than ever. AI is revolutionizing quality assurance and control by offering innovative solutions that enhance precision, efficiency, and scalability. By harnessing the power of Traditional, Generative, and Conversational AI, businesses can not only meet but exceed quality expectations, ensuring customer satisfaction and gaining a competitive edge in the market. This session provides a concise yet comprehensive introduction to V14 CQ.AI in a business context, featuring practical live demonstrations and interactive Q&A.

Key Takeaways:

• Gain insights into the latest advancements in V14 CQ.AI, including improved functionality and features that support quality assurance efforts.
• Learn how Assisted Summaries powered by Generative AI can expedite productivity by automating the summarization of large volumes of data, reducing manual effort, and increasing accuracy.
• Explore how Conversational AI can improve user interactions by providing quick, personalized responses and seamless communication across platforms like Microsoft Teams.
• Identify key factors to consider when implementing CQ.AI solutions, such as learning data models, validation, training needs, and change management strategies to ensure successful implementation.

Session 2: Leveraging Intelligent Analytics for Real-Time Organizational Insights

Intelligent and AI-driven analytics offer significant benefits in trending, insights into productivity and cycle time, and predictive visibility. These tools detect patterns automatically, enabling proactive strategy adjustments, continuous improvement, and more accurate risk management. By streamlining data processing and reducing manual tasks, they enhance productivity, operational efficiency, resource allocation, and error reduction. This session provides an overview of key V14 analytics, the expansion of control towers for management reviews, with practical demonstrations, example use cases, and interactive Q&A.

Key Takeaways:

• Gain insights into the latest advancements in V14 AI embedded analytics.
• New and improved Supplier Performance Ratings metrics and calculations.
• Gain better visibility in predicting the Quality Maturity Index (QMI) score.
• See the expanded Control Tower functionality for productivity and timeliness plus additional cycle time metrics in preparation for Management Reviews.
• Sample use cases to think about when implementing intelligent analytics with ComplianceQuest’s internal data models and integration with outside datasets.

Supplier Management

11:00AM EDT TO 1:00PM EDT

Achieving Supplier Excellence: Unveiling the Latest Innovations in ComplianceQuest v14

Managing supplier relationships, ensuring quality consistency, and maintaining compliance across multiple locations has become increasingly challenging and time-consuming, often resulting in inefficiencies and risks in supply chain management. Additionally, professionals in quality and procurement roles must now go beyond traditional methods, proactively managing supplier data and performance.

The v14 release of ComplianceQuest introduces powerful Supplier Management tools designed to simplify these processes while empowering teams to take a proactive approach to supplier oversight. Key features include the Enhanced Next Best Action (NBA) for guiding users through tasks and approvals, a new Supplier Interaction for seamless communication via email, and the introduction of a centralized Supplier Record to improve information management. Additionally, the release includes Approved Supplier Lists (ASL) by Location, a new Supplier Introduction/Change process that supports multiple parts and services, and the Approved Manufacturer List (AML) for better tracking of qualified parts.

Key Takeaways:

• Learn how to streamline supplier interactions with the Enhanced NBA, guiding users through action-driven tasks for better task completion and response times.
• Discover how to improve communication with suppliers using mail and forms, facilitating easy collaboration clear and open channels.
• Explore how to simplify the Supplier Qualification process with tools for quick and bulk qualifications across multiple parts and processes.
• Gain insights into how the ASL by Location feature helps track which suppliers are approved for specific parts at various locations.
• Learn how the Supplier Qualification/Change process supports managing multiple supplier parts and services, enhancing flexibility and control in supplier management.
• Understand the benefits of the AML feature, which tracks parts qualified through the Part Qualification process for better supplier oversight.
• Learn how to make data-driven decisions with enhanced supplier score calculations, utilizing advanced analytics for more accurate performance assessments.

Digital SOPs and Batch Record Management

11:00AM EDT TO 1:00PM EDT

Session 1 - Boosting Manufacturing Efficiency with Digital SOPs

Mastering a job in manufacturing now takes longer than people spend in one. And with the skills needed for a single job increasing by 5% every year, it’s no wonder that 9 out of 10 manufacturing leaders see this issue as their number 1 priority.

Discover how to improve productivity using step-by-step guidance in multiple formats, learn how to improve collaboration by turning complex procedures into easy-to-follow visual workflows, and get insights into improving compliance with built-in version control for workflows and guidance.

Key Takeaways:

• Improve performance – work better, work together, and work in the right way.
• Do more with less, and in less time – shorten time to proficiency and improve process consistency.
• Enable learning in a whole new way – make knowledge easier to access, absorb, and apply.
• Drive higher adherence – give point-of-need guidance using text, images, and video.

Session 2 - Leveraging batch records for manufacturing success

Batch production is crucial for large-scale manufacturing, but as batch records grow in complexity, more people get involved, increasing the risk of compromised data integrity. Managing batch records electronically with ComplianceQuest can improve data integrity by creating an immutable, single source of truth accessible to everyone.

Key Takeaways:

• Enhances data integrity by capturing and consolidating all related information into a single, immutable record.
• Shortens cycle times through visual workflows with step-by-step guidance in various formats.
• Supports better decisions by tracking all personnel, procedures, equipment, and materials linked to a record.
• Enforces consistency with 21 CFR Part 11 compliant e-signatures for reviewing, approving, and closing records.

Design Quality and Product Lifecycle Management

11:00AM EDT TO 1:00PM EDT

Revolutionizing Product Lifecycle Management with ComplianceQuest

Explore how ComplianceQuest's ProductQuest Suite revolutionizes how product is managed through its entire lifecycle. We will also be focusing on new features and functional improvement in ProductQuest to enhance usability and to streamline processes.

The session will start with an overview of ProductQuest touching on the power of infusing traditional PLM with Design Controls within a comprehensive eQMS.

We will delve into the latest feature enhancements within Design Controls focused on publishing built in Requirements Trace Matrix, Product Risk, FMEA, and Control Plans. The addition of warning messages and symbols raise the visibility on changes that have not been published. Additionally, we will highlight the new “immediate” change process—an optional, streamlined approach developed in response to customer requests, designed to help you execute changes more rapidly and efficiently.

The session will conclude with a look at how ComplianceQuest has improved the PLM experience through streamlined BOM imports, enhanced part lifecycle controls, and improved record management, ensuring data integrity and efficiency throughout the entire process.

Key Takeaways:

• Realize how the fusion of traditional PLM and Design Controls within a Quality Management System is a more comprehensive way to manage products effectively.
• Gain insights into functional improvements in PLM focused on traceability, data import, control, configuration and automation.
• Learn how user experience improvements allow greater flexibility for publishing Design Controls and visibility to changes not yet published.
• Experience how change will be streamlined in ComplianceQuest without sacrificing control.

Mastering IT Governance and Administration

11:00AM EDT TO 1:00PM EDT

ComplianceQuest Application - IT Governance & Administration

Administration should be seamless and not overly complex. Regardless of the systems in use, administration is essential. Whether you're using a single Salesforce Org with multiple applications or CQ is hosted in its own Org, companies often face challenges in defining the distinct roles of a CQ Administrator versus an SF Administrator. This session will dive into the specific responsibilities of each, outlining their roles in managing, maintaining, and administering the CQ application. Additionally, you'll get a sneak peek into the administration utilities available to handle user requests efficiently.

Key Takeaways:

CQ Administrator vs. SF Administrator – The roles they play

Delegated Administration – A powerful user with just the right level of authority to manage the system

Learn about the different utilities introduced by CQ to assist in administration:

• CQ Admin – Home: A shortcut to utilities such as Custom Settings, Trigger Settings, Custom Metadata, etc.
• Page Layout Sync: Catering to common user needs such as adding, removing, or moving fields.
• CQ Studio: Catering to advanced user needs such as editing LWC (Lightning Web Components), Custom Actions, Custom eSig Actions, Conditional Field Visibility, Custom Related Lists, etc.

Learn about commonly used Salesforce utilities:

• Profiles
• Permission Set Groups
• Sharing Settings
• Import Utilities

Understand the importance of Backup & Restore and how to manage them

Learn how to work cohesively during and after implementation, including deployment strategies

Keeping up with system upgrades

Transforming EHS Management: New Tools for a Safer Workplace

11:00AM EDT TO 1:00PM EDT

Workplace Safety Transformation: Unveiling Advanced Safety Management Capabilities

Managing safety events, permits, and hazardous materials across multiple locations has become increasingly complex and time-consuming, often leading to inefficiencies and compliance gaps. Additionally, safety professionals are now required to go beyond compliance, proactively identifying and addressing risks before they escalate. The v14 release introduces cutting-edge tools designed to simplify safety management while empowering teams to take a proactive approach to risk management. Key features include an enhanced incident reporting system with guided actions, a comprehensive Safety Program for multi-site inspections, and a versatile Permit to Work system. New products such as Permit Management, Chemical Management, and Waste Management further enhance compliance and operational efficiency.

Key Takeaways:

• Learn how to streamline incident resolution with guided actions for improved safety outcomes.
• Discover how to enhance safety oversight with comprehensive inspections and behavior-based safety integration.
• Explore how to simplify permit processes, ensuring compliance and reducing risks during hazardous activities.
• Gain insights into automating permit lifecycle management for timely renewals and better compliance.
• Learn how to centralize chemical tracking and SDS management for improved safety and regulatory adherence.