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The only AI-powered Middle Office Platform that unifies PLM, QMS, EHS, and SRM into a single, intelligent solution
Product Lifecycle Management
Enable cross-functional collaboration and accelerate your product lifecycle with a cloud-based platform for innovation
Design Process and Quality System Development Tools in Product Lifecycle
Design Quality
Get full visibility over your product design processes and make collaboration easy to get your products to market faster, compliantly
Design Quality: Connecting Design to Documentation
Complaints Management
Transform customer complaints to valuable sources of insights for continuous improvement through smart automations and integrated regulatory reporting
Challenges with Triage and Investigation in Complaints Management Process
Document and Learning Management
Say goodbye to paper! Modernize your processes with connected document, training, and change management
Manufacturing Challenges and Industry Trends Towards Digital Transformation
Quality Management
Transform quality into an enabler: boost efficiency, increase satisfaction, and trim costs with a fully connected, AI-powered quality management solution
Frost Radar for Quality Management Systems Names ComplianceQuest Leader
Risk Management
Enable risk-based thinking throughout your quality processes with a fully integrated risk management solution
Automation of the Risk Management Lifecycle with AI and Analytics
Supplier Management
Increase supplier performance, reduce costs, and streamline your supply chain with integrated supplier quality and collaboration tools
The Ultimate Guide to Next-Generation Supplier Management [e-Book]
Safety Management
Identify and minimize safety events. Prevent accidents, safeguard workers, and ensure their well-being and health
Safety Essentials: Key ‘Must-have’ Components for Safety Management at Any Enterprise
Environment and Sustainability
Proactively and accurately monitor and measure your company’s impact on the environment to improve performance and reach your environmental and sustainability targets
Environmental & Sustainability Management
Electronic and Automated Approach to Audit Management
Managing the Tools of the Trade
Manage Operational Risk Tracking, Evaluation, Mitigation and monitoring
Leveraging CAPA for Continuous Improvement
Ensure your laboratory is compliant with systematic and efficient laboratory investigations
Incident Reporting and Management
Organization, Collaboration and Governance for Efficient Changes
Conduct smart management review meetings with a tower of data to improve your quality and safety systems
Gain 360 degree vision into enterprise wide Safety risks
Enhance Safety and Compliance with Smarter Chemical Management
Ensuring Quality across Departments & Locations
Partner With Suppliers And Vendors To Improve Quality And Safety
Create Loyalty by Addressing Customer Complaints Smartly
Bring Consistency to Permit Practices
Make it easy for your people to manage, track and analyze environmental and sustainability metrics
Bring higher quality products to market quicker with design controls, projects & DHF
Streamline Permit Management and Ensure Compliance
When Learning Propels Organizational Growth
Improve efficiency, productivity, and compliance with a solution designed for today's diverse workforce learning styles
Strategically manage the complete lifecycle of your product
Efficient Waste Management for Compliance & Sustainability
Relevant Information within reach - Always.
Assuring Quality Products and Services
Self-guided Product Tours
Product Demo Videos
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ComplianceQuest covers the whole spectrum of customers, industries and regions across the world. Whether it is a small, medium or enterprise sized manufacturer, companies choose ComplianceQuest for its end-to-end Product Lifecycle, Quality, Safety and Supplier Management Solutions.
Salesforce
Leveraging AI to Create a Safer Workplace Environment
Why an EHS Solution Built on Salesforce Works Better Than One Built on AWS or Azure
CQ Platform
Humans: The Real Superheroes of Artificial Intelligence (AI) in Quality Management
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Featured Case Study
ComplianceQuest Medical Devices QMS Success Stories eBook
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Complaint Handling Process for MedTech and Life Science Companies
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Podcast
Aphria (now Tilray) CIO talks about their implementation of ComplianceQuest, Rootstock and Salesforce
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Unlocking the Value of Complaints
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Why You Need to Digitally Transform Your QMS
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Compliance
The Ultimate Guide to ISO/IEC 17025:2017 Compliance
Infographic
Safety Technology Trends to Watch in 2023 (Infographic)
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Data-driven Safety – Strategic Resources for Monitoring of Key Performance Indicators
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Featured Event
American Society on Quality World Conference on Quality and Improvement
04 May, 2025
Denver, CO
About
About ComplianceQuest
Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality, Safety, and Supplier management platform, built on Salesforce.
Our connected suite of solutions helps businesses of all sizes increase product, quality, safety, and supplier as they bring their products from concept to customer success.
Meet the Leadership Team
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Where Your Career Takes Flight: Join our dynamic team and be part of an innovative, collaborative and rewarding workplace culture.
Corporate Citizenship
Impact Through Action: How the ComplianceQuest team supports social causes and community engagement
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The Pulse of ComplienceQuest: Our newsroom shares stories of innovation, progress, and change
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Stronger Together: How our partnerships drive success and innovation
Upcoming Events
In almost every scenario, prevention is better than cure. It’s an adage that we don’t think about deeply enough because it is so commonly used, but we must! In the workplace context too, prevention of incidents and protecting employee health and safety has several benefits. For instance, a streamlined approach to workplace safety delivers the following benefits:
One EHS Today article states that the number of non-fatal accidents has come down by 50% since the early 2000s.
While this is good news, of course, there is room for improvement too. This improvement can be achieved by proactively tracking Safety Observations and near-misses.
Today, organizations NEED a centralized portal where employees across multiple departments, projects and locations can report safety observations swiftly within seconds while they are on their job. Using a digital platform to track and monitor safety observations, various stakeholders must be able to:
To be sure, safety observations refers to the reporting of both safe and unsafe actions (or conditions in a work area) over a period of time. This can help safety leaders and managers identify potential safety hazards in advance and implement mitigative measures to prevent their becoming a full-fledged event.
Though there has been an overall improvement in the workplace where employee health and safety are concerned, hazards continue to pose a major threat. According to one ILO estimate, annually 2.3 million workers globally succumb to work-related accidents or diseases, amounting to 6000 deaths per day. Some of the common causes are:
Many of these can be controlled with appropriate mitigation measures but require a proactive approach to address the risk before it leads to an accident. Therefore, to bring down safety incidents, companies need to establish standard operating procedures related to potential hazards and sensitize employees to the associated risks. Additionally, the employees should be trained to look out for safety observations and must have a readily available digital tool to report the same to the safety team.
Many companies have an incident reporting system. However, companies serious about safety management implement a safety observation system that enables employees to report potential hazards. This also reiterates the company’s commitment to employee safety, which will impact enterprise outcomes such as turnover, absence, productivity, and healthcare costs.
As it is often repeated, culture is about encouraging employees to “do the right thing”, even when nobody is watching. Having a digital Safety Observations system is the first step to enabling a safety-first approach across departments.
For safety observations to contribute meaningfully to the improvement of workplace safety, some of the best practices include:
Train Employees in SOP: Creating awareness amongst employees about the company’s standard operating procedures is essential for them to be able to understand what is safe or unsafe behavior.
Involve the Concerned Employees: Job Hazard Analysis is possible only by involving the employees responsible for the task in identifying what counts as unsafe.
Encourage More Observations: Create awareness about the importance of safety observations and encourage observations to capture trends.
Provide Positive Feedback: While unsafe behavior gets commented on frequently, it is important to highlight safe behavior too for positive reinforcement.
Set the Context: While reporting observations, it is important to provide simple contextual information using a simple form such as time, date, weather conditions, and so on.
Supplement with Visuals: Providing photos and videos along with the report can increase its value as well as help to track progress over time.
Share with Workers: Share insights with your employees and seek their views to increase their involvement and participation.
Set KPIs and Measure Performance: Identifying a goal and measuring progress is essential to understand if your improvement measures are having the desired impact.
Safety observations data are powerful leading indicators of safety in your organization. With targeted analysis and reporting, you can spot unknown trends and implement mitigative action before any near miss or incident occurs. This data is available to verify and track the effectiveness of your risk mitigative actions. Moreover, it is a powerful addition to any incident investigation and root cause analysis.
ComplianceQuest’s EHS solution is a cloud-based, scalable system that empowers employees to proactively engage in improving the safety culture of the organization. It is designed to not only capture incidents and events but also near-misses and safety observations.
Its dashboard and analytics feature enables safety leaders to identify trends, assign risk scores, and implement corrective action to prevent incidents.
One of our clients, a Canadian Oil and Gas Solutions provider, replaced their manual and paper-based safety inspection system with our EHS solution for continuous safety improvement initiatives. The system enabled site inspectors to submit safety data from any location, saving valuable time and resources. With the CQ solution, the company was able to simplify the site safety data gathering processes and streamlined dashboards and reporting for audits.
The 5 ways in which Safety Observations solution helps with improving safety include:
Other benefits of the ComplianceQuest EHS solution include audit, document, and reporting. It also has an incident management solution that complements the safety observations module to enable comprehensive safety management automation.
To know more about ComplianceQuest’s Safety Observations Product, visit: https://www.compliancequest.com/demo-video/cq-safety-observations/
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