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Middle Office Platform
The only AI-powered Middle Office Platform that unifies PLM, QMS, EHS, and SRM into a single, intelligent solution
Product Lifecycle Management
Enable cross-functional collaboration and accelerate your product lifecycle with a cloud-based platform for innovation
Design Process and Quality System Development Tools in Product Lifecycle
Design Quality
Get full visibility over your product design processes and make collaboration easy to get your products to market faster, compliantly
Design Quality: Connecting Design to Documentation
Complaints Management
Transform customer complaints to valuable sources of insights for continuous improvement through smart automations and integrated regulatory reporting
Challenges with Triage and Investigation in Complaints Management Process
Document and Learning Management
Say goodbye to paper! Modernize your processes with connected document, training, and change management
Manufacturing Challenges and Industry Trends Towards Digital Transformation
Quality Management
Transform quality into an enabler: boost efficiency, increase satisfaction, and trim costs with a fully connected, AI-powered quality management solution
Frost Radar for Quality Management Systems Names ComplianceQuest Leader
Risk Management
Enable risk-based thinking throughout your quality processes with a fully integrated risk management solution
Automation of the Risk Management Lifecycle with AI and Analytics
Supplier Management
Increase supplier performance, reduce costs, and streamline your supply chain with integrated supplier quality and collaboration tools
The Ultimate Guide to Next-Generation Supplier Management [e-Book]
Safety Management
Identify and minimize safety events. Prevent accidents, safeguard workers, and ensure their well-being and health
Safety Essentials: Key ‘Must-have’ Components for Safety Management at Any Enterprise
Environment and Sustainability
Proactively and accurately monitor and measure your company’s impact on the environment to improve performance and reach your environmental and sustainability targets
Environmental & Sustainability Management
Electronic and Automated Approach to Audit Management
Managing the Tools of the Trade
Manage Operational Risk Tracking, Evaluation, Mitigation and monitoring
Leveraging CAPA for Continuous Improvement
Ensure your laboratory is compliant with systematic and efficient laboratory investigations
Incident Reporting and Management
Organization, Collaboration and Governance for Efficient Changes
Conduct smart management review meetings with a tower of data to improve your quality and safety systems
Gain 360 degree vision into enterprise wide Safety risks
Enhance Safety and Compliance with Smarter Chemical Management
Ensuring Quality across Departments & Locations
Partner With Suppliers And Vendors To Improve Quality And Safety
Create Loyalty by Addressing Customer Complaints Smartly
Bring Consistency to Permit Practices
Make it easy for your people to manage, track and analyze environmental and sustainability metrics
Bring higher quality products to market quicker with design controls, projects & DHF
Streamline Permit Management and Ensure Compliance
When Learning Propels Organizational Growth
Improve efficiency, productivity, and compliance with a solution designed for today's diverse workforce learning styles
Strategically manage the complete lifecycle of your product
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Relevant Information within reach - Always.
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ComplianceQuest covers the whole spectrum of customers, industries and regions across the world. Whether it is a small, medium or enterprise sized manufacturer, companies choose ComplianceQuest for its end-to-end Product Lifecycle, Quality, Safety and Supplier Management Solutions.
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Humans: The Real Superheroes of Artificial Intelligence (AI) in Quality Management
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About
About ComplianceQuest
Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality, Safety, and Supplier management platform, built on Salesforce.
Our connected suite of solutions helps businesses of all sizes increase quality, safety and efficiency as they bring their products from concept to customer success.
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One of our customers is a leading manufacturer of specialty chemicals. To produce these chemicals, the company uses vegetable oils - among other raw materials. The company's customers operated in a wide range of industries including home and personal care, pharma, nutrition, and agricultural products. The company is also growing at a rapid pace, with a combination of organic growth and scale-up through acquisitions.
One of the key goals of the company was to improve quality performance and inculcate a culture of quality across the organization - across locations. After evaluating several QMS solutions in the market, the company chooses ComplianceQuest for the following reasons:
It also helped that CQ's audit management module integrated seamlessly with the document, training, change, nonconformance, supplier, CAPA, and incident management modules.
Despite the best intentions, rules, and procedures - the chance of failures, nonconformances, and slip-ups is high. Also, in a constantly evolving business environment, as the industrial processes and technologies change, new risks and opportunities arise, pushing the organizations operating in those industries to come up to speed. This can lead to gaps in processes that may go unnoticed till it is too late. As businesses grow, in the rush to expand and scale up, there could be new challenges that need to be addressed to ensure the quality and safety of operations.
Audits perform the function of helping businesses evaluate and assess the effectiveness of the controls they have in place. Internal audits ensure that the risk management, governance, and internal control processes continue to be relevant and effective. Moreover, internal audits also alert the top leaders about any noncompliance, irregularities, and breach of contracts and agreements. This can help take corrective action in a timely manner before external audits or the product is dispatched to the client/marketplace. Any lapses can be identified and rectified and risk management improved.
To find out more about how we helped the specialty chemicals company (mentioned in the intro), contact us here: https://www.compliancequest.com/contact-us/
Internal audits are a very critical part of quality assurance as they enable identifying risks, challenges, and opportunities. Therefore, quality leaders and management must ensure that the audits are conducted periodically and diligently, the findings are reviewed and follow-up action is taken.
To ensure the effectiveness of the internal audits, the company must follow a five-step process.
Step 1 - Planning: Internal audits require detailed planning covering factors such as:
This will help the auditors to prepare appropriately, allocate the necessary time, and ensure that the audit is comprehensive and fruitful. For areas with problems and high risks, audits must be performed more frequently.
Step 2 - Preparation: Once the plan has been finalized, the audit team must prepare by understanding the scope of operations that is being audited so that they will know what to observe, what questions to ask, what to expect, and so on. They must also review earlier reports of internal audits to get insights as well as to identify areas that need to be checked thoroughly due to repetitive issues, if any. At this stage, preparing checklists would be a good idea as it will ensure nothing gets missed during the audit.
Step 3 - Conducting the Audit: The audit can be conducted once the preparations have been made. Alerting the relevant team of the impending audit is a good idea so that they can prepare for it too and have the right point of contact ready to interact with the audit team. The audit team will inspect the site to ensure:
Step 4 - Audit Findings and Collaboration: The findings of the internal audit must be shared as a report, highlighting the issues discovered, the key areas needing improvement, and recommendations. This must be reviewed by the team leaders, quality leaders, and top management for follow-up action.
Step 5 - Act: Based on the recommendations, the leaders must prioritize areas for rectification, assign roles and responsibilities, ensure action is taken, measure impact, and continuously improve.
Audit frequency should also be influenced by the results of previous audits and any changes which you are aware of may affect the process. So, if you have a problematic process or area, it makes sense to audit it more frequently for a while until a solution is implemented and has been seen to be effective.
Audits may not happen as frequently as required due to the need for businesses to meet their production deadlines. The benefits of audits are also not evident since there are no direct cost benefits.
However, a well-conducted audit will help businesses save on costs by identifying risks before they become issues and ensuring quality to boost brand reputation. As it involves observation of the shopfloor as well as interviews with workers, it will help engage the people on the ground for gathering insights on issues and how to improve them for a more effective solution. This will increase employee participation in quality management and create a culture of quality.
The ComplianceQuest Audit Management Software ensures the proper scheduling, conducting, reporting, and follow-up of audits to increase their effectiveness, the organization’s compliance, and employee engagement. It helps with
To know more about how the CQ Audit Management Software can improve the quality of your organization,
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