Join ConQuest 2025 | ComplianceQuest User Conference | April 8–10, Clearwater Beach, FL
Discover your potential savings with our ROI Calculator
Middle Office Platform
The only AI-powered Middle Office Platform that unifies PLM, QMS, EHS, and SRM into a single, intelligent solution
Product Lifecycle Management
Enable cross-functional collaboration and accelerate your product lifecycle with a cloud-based platform for innovation
Design Process and Quality System Development Tools in Product Lifecycle
Design Quality
Get full visibility over your product design processes and make collaboration easy to get your products to market faster, compliantly
Design Quality: Connecting Design to Documentation
Complaints Management
Transform customer complaints to valuable sources of insights for continuous improvement through smart automations and integrated regulatory reporting
Challenges with Triage and Investigation in Complaints Management Process
Document and Learning Management
Say goodbye to paper! Modernize your processes with connected document, training, and change management
Manufacturing Challenges and Industry Trends Towards Digital Transformation
Quality Management
Transform quality into an enabler: boost efficiency, increase satisfaction, and trim costs with a fully connected, AI-powered quality management solution
Frost Radar for Quality Management Systems Names ComplianceQuest Leader
Risk Management
Enable risk-based thinking throughout your quality processes with a fully integrated risk management solution
Automation of the Risk Management Lifecycle with AI and Analytics
Supplier Management
Increase supplier performance, reduce costs, and streamline your supply chain with integrated supplier quality and collaboration tools
The Ultimate Guide to Next-Generation Supplier Management [e-Book]
Safety Management
Identify and minimize safety events. Prevent accidents, safeguard workers, and ensure their well-being and health
Safety Essentials: Key ‘Must-have’ Components for Safety Management at Any Enterprise
Environment and Sustainability
Proactively and accurately monitor and measure your company’s impact on the environment to improve performance and reach your environmental and sustainability targets
Environmental & Sustainability Management
Self-guided Product Tours
Product Demo Videos
Pricing
ComplianceQuest covers the whole spectrum of customers, industries and regions across the world. Whether it is a small, medium or enterprise sized manufacturer, companies choose ComplianceQuest for its end-to-end Product Lifecycle, Quality, Safety and Supplier Management Solutions.
Salesforce
Leveraging AI to Create a Safer Workplace Environment
Why an EHS Solution Built on Salesforce Works Better Than One Built on AWS or Azure
CQ Platform
Humans: The Real Superheroes of Artificial Intelligence (AI) in Quality Management
Recent Blogs
Recent Infographics
Recent Case Studies
Featured Case Study
ComplianceQuest Medical Devices QMS Success Stories eBook
Recent Checklists
Featured Checklist
Complaint Handling Process for MedTech and Life Science Companies
Course Offerings
Recent CQ Guides
Featured CQ Guide
Datasheets
Brochures
Demo Center
Podcasts
Podcast
Aphria (now Tilray) CIO talks about their implementation of ComplianceQuest, Rootstock and Salesforce
Videos
Recent Webinars
Webinar
Unlocking the Value of Complaints
Recent Whitepapers
Whitepaper
Why You Need to Digitally Transform Your QMS
Recent Compliance
Compliance
The Ultimate Guide to ISO/IEC 17025:2017 Compliance
Infographic
Safety Technology Trends to Watch in 2023 (Infographic)
Recent Toolkits
Featured Toolkit
Data-driven Safety – Strategic Resources for Monitoring of Key Performance Indicators
Events and Webinars
Events
Upcoming Webinars
Featured Event
Safety 2025 Conference & Expo
22 Jul, 2025
Orlando, FL
About
About ComplianceQuest
Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality, Safety, and Supplier management platform, built on Salesforce.
Our connected suite of solutions helps businesses of all sizes increase quality, safety and efficiency as they bring their products from concept to customer success.
Meet the Leadership Team
Careers
Where Your Career Takes Flight: Join our dynamic team and be part of an innovative, collaborative and rewarding workplace culture.
Corporate Citizenship
Impact Through Action: How the ComplianceQuest team supports social causes and community engagement
Customers & Testimonials
Newsroom
The Pulse of ComplianceQuest: Our newsroom shares stories of innovation, progress, and change
Partners
Stronger Together: How our partnerships drive success and innovation
Upcoming Events
A large, fast-growing manufacturer and supplier of windows and doors had a siloed quality management system that was unable to keep pace with its growth. Specifically, the existing QMS was unable to prevent nonconformance issues ahead of time, thus eroding the company’s brand and reputation in some cases.
Ideally, nonconformance issues must be identified and acted upon before they leave the four walls of the company, and the only way to do this is to build a robust nonconformance management system. It requires quality leaders to work closely with the manufacturing team to identify the root cause of the issue and take swift corrective action. And, that’s not enough. It also requires a set of preventive measures to ensure the same nonconformance issues are avoided in the future.
Overall, forward-thinking quality leaders are going with a next-generation EQMS solution, one that drives data visibility, accountability, collaboration and ease of communication with all key stakeholders. This allows quality teams to not only build a world-class quality management system but also keep the cost of quality low.
While producing quality products is a necessity for any industry, it comes with investment in processes that prevent defects, errors, and compliance failures. The technique of defining and measuring the use of a company’s resources to prevent poor quality caused by internal and/or external failures is called the Cost of Quality (or COQ).
The manufacturer mentioned above implemented the ComplianceQuest solution for integrating all its quality processes and created a single source of truth for all quality data.
It implemented various modules including Nonconformance, CAPA, and document management, which enabled it to identify errors and take corrective and preventive actions, thereby reducing the cost of quality.
CoQ is an important measure that helps the manufacturer to assess the consequences of not meeting the quality parameters and focus on continuous improvement.
Determining the cost of quality helps the organization in many ways such as:–
From engineering to production, any process that is not optimized for quality will lead to defective products, making the business incur a Cost of Poor Quality (CoPQ). Broadly, there are four areas where costs add up — prevention cost, appraisal cost, internal failure cost, and external failure cost.
While these are some of the obvious costs, businesses also incur several hidden costs such as the loss of time while determining the root cause for nonconformance, product retesting upon revision, or escalation to a CAPA.
An optic technology company with branches across different geographies found standardizing quality processes a challenge. By opting for the ComplianceQuest EQMS, a cloud-based solution, it was able to bring in traceability and accountability, which helped reduce CoQ.
CoQ is calculated by the summation of two factors – Cost of Good Quality (CoGQ) and Cost of Poor Quality (CoPQ). CoGQ includes the cost of quality conformance, including any associated costs with both appraisal and prevention. In contrast, CoPQ involves all the nonconformance costs, both internal and external, to the company.
COQ = CoGQ + CoPQ
The efficient utilization and implementation of the CoQ technique enables an organization to:
To reduce CoQ, manufacturers must invest in the right quality management system. By implementing a robust QMS solution with a collaborative approach to nonconformance management, manufacturers can prevent any variance to process, parts, or equipment, and ensure periodic training of shop floor workers to align with the ever-changing quality parameters.
Many companies using a paper-based QMS focus on migrating to an automated quality management system to improve teamwork and collaboration. More importantly, this move is associated with reducing CoPQ.
Built on Salesforce.com, ComplianceQuest’s Enterprise Quality Management System (EQMS) is a flexible, secure, and scalable solution that helps improve collaboration, risk detection and mitigation, and compliance management. Our solution is simple and easy to use and provides data-driven insights to help management make informed decisions and prevent nonconformances. This can help prevent a defective product from reaching the market and reduce CoQ significantly. Access to enterprise-wide data also provides visibility into the various processes and ensures continuous improvement to constantly reduce CoQ.
Aside from meeting the regulatory requirement of ISO 9001, ComplianceQuest EQMS will help organizations in the following ways:
To find out how ComplianceQuest’s EQMS can help you with bringing your CoQ down, contact us now: https://www.compliancequest.com/contact-us
Learn about all features of our Product, Quality, Safety, and Supplier suites. Please fill the form below to access our comprehensive Demo Video.
Please confirm your details
By submitting this form you agree that we can store and process your personal data as per our Privacy Statement. We will never sell your personal information to any third party.
Enter Captcha