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Middle Office Platform
The only AI-powered Middle Office Platform that unifies PLM, QMS, EHS, and SRM into a single, intelligent solution
Product Lifecycle Management
Enable cross-functional collaboration and accelerate your product lifecycle with a cloud-based platform for innovation
Design Process and Quality System Development Tools in Product Lifecycle
Design Quality
Get full visibility over your product design processes and make collaboration easy to get your products to market faster, compliantly
Design Quality: Connecting Design to Documentation
Complaints Management
Transform customer complaints to valuable sources of insights for continuous improvement through smart automations and integrated regulatory reporting
Challenges with Triage and Investigation in Complaints Management Process
Document and Learning Management
Say goodbye to paper! Modernize your processes with connected document, training, and change management
Manufacturing Challenges and Industry Trends Towards Digital Transformation
Quality Management
Transform quality into an enabler: boost efficiency, increase satisfaction, and trim costs with a fully connected, AI-powered quality management solution
Frost Radar for Quality Management Systems Names ComplianceQuest Leader
Risk Management
Enable risk-based thinking throughout your quality processes with a fully integrated risk management solution
Automation of the Risk Management Lifecycle with AI and Analytics
Supplier Management
Increase supplier performance, reduce costs, and streamline your supply chain with integrated supplier quality and collaboration tools
The Ultimate Guide to Next-Generation Supplier Management [e-Book]
Safety Management
Identify and minimize safety events. Prevent accidents, safeguard workers, and ensure their well-being and health
Safety Essentials: Key ‘Must-have’ Components for Safety Management at Any Enterprise
Environment and Sustainability
Proactively and accurately monitor and measure your company’s impact on the environment to improve performance and reach your environmental and sustainability targets
Environmental & Sustainability Management
Electronic and Automated Approach to Audit Management
Managing the Tools of the Trade
Manage Operational Risk Tracking, Evaluation, Mitigation and monitoring
Leveraging CAPA for Continuous Improvement
Ensure your laboratory is compliant with systematic and efficient laboratory investigations
Incident Reporting and Management
Organization, Collaboration and Governance for Efficient Changes
Conduct smart management review meetings with a tower of data to improve your quality and safety systems
Gain 360 degree vision into enterprise wide Safety risks
Enhance Safety and Compliance with Smarter Chemical Management
Ensuring Quality across Departments & Locations
Partner With Suppliers And Vendors To Improve Quality And Safety
Create Loyalty by Addressing Customer Complaints Smartly
Bring Consistency to Permit Practices
Make it easy for your people to manage, track and analyze environmental and sustainability metrics
Bring higher quality products to market quicker with design controls, projects & DHF
Streamline Permit Management and Ensure Compliance
When Learning Propels Organizational Growth
Improve efficiency, productivity, and compliance with a solution designed for today's diverse workforce learning styles
Strategically manage the complete lifecycle of your product
Efficient Waste Management for Compliance & Sustainability
Relevant Information within reach - Always.
Assuring Quality Products and Services
Self-guided Product Tours
Product Demo Videos
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ComplianceQuest covers the whole spectrum of customers, industries and regions across the world. Whether it is a small, medium or enterprise sized manufacturer, companies choose ComplianceQuest for its end-to-end Product Lifecycle, Quality, Safety and Supplier Management Solutions.
Salesforce
Leveraging AI to Create a Safer Workplace Environment
Why an EHS Solution Built on Salesforce Works Better Than One Built on AWS or Azure
CQ Platform
Humans: The Real Superheroes of Artificial Intelligence (AI) in Quality Management
Recent Blogs
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Featured Case Study
ComplianceQuest Medical Devices QMS Success Stories eBook
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Complaint Handling Process for MedTech and Life Science Companies
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Podcast
Aphria (now Tilray) CIO talks about their implementation of ComplianceQuest, Rootstock and Salesforce
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Unlocking the Value of Complaints
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Whitepaper
Why You Need to Digitally Transform Your QMS
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Compliance
The Ultimate Guide to ISO/IEC 17025:2017 Compliance
Infographic
Safety Technology Trends to Watch in 2023 (Infographic)
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Featured Toolkit
Data-driven Safety – Strategic Resources for Monitoring of Key Performance Indicators
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Featured Event
Safety 2025 Conference & Expo
22 Jul, 2025
Orlando, FL
About
About ComplianceQuest
Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality, Safety, and Supplier management platform, built on Salesforce.
Our connected suite of solutions helps businesses of all sizes increase quality, safety and efficiency as they bring their products from concept to customer success.
Meet the Leadership Team
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Impact Through Action: How the ComplianceQuest team supports social causes and community engagement
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The Pulse of ComplienceQuest: Our newsroom shares stories of innovation, progress, and change
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Stronger Together: How our partnerships drive success and innovation
Upcoming Events
In today’s globally connected marketplace, not only is it easy to have a distributed organizational setup, but it is also the preferred option. Availability of skilled labor, access to critical resources, cost arbitrage, ease of setting-up plants – there are multitudes of business-cases to “right shore” various business processes. But, like all other guilty pleasures of life, this one too is not without a cog in the wheel; namely, ensuring compliance with all the regulatory requirements!
Now before you start judging, we are not suggesting that offshore operations do not comply with regulations. It’s just that the geographic boundaries, language barriers, time-zone differences, jurisprudence dissimilarities, cultural nuances, and whatnot, tend to make it that much easier for non-compliance to creep into the system, and before you know it, you may have a federal inquiry at hand. Naturally, you need to minimize the chances of non-compliance. Below are 5 tried and tested strategies to do just that:
Most organizations that are high on compliance have created these standards by making it a strategic priority. The board and company management need to take it upon themselves to become the conduits of compliance in the company culture by embracing the core principles of compliance, and modeling that behavior in their everyday conduct, including their communication and interaction, both inside and outside the organization. If the staff is convinced of management’s commitment to compliance, they will have both intrinsic and extrinsic motivations to follow suit.
Any document needed to fulfill a compliance requirement must be kept safe, and be readily available for inspection as soon as an authority requests it. This can include a host of documents, called "controlled documents," starting from the time of the receipt of the raw material to the time of delivery of the final product. In addition, your internal auditors might also require you to safekeep your uncontrolled documents (internal documents that make daily operations easier, such as scheduling records, location sheets, status reports, etc.). The only possible way to keep track of every single document in this sea of paperwork is to follow good documentation practice, including indexing and cross-referencing, meta-tagging, following good naming convention, etc.
A key aspect of most compliance requirements is consistency, and to achieve that, organizations need to identify and rectify inconsistent internal controls. The best way to rectify inconsistency, or enforce consistency, is to make judicious use of automation wherever possible. Not only will the automation minimize the potential for human error, but it will also help establish a document trail that identifies each step of the processes, making it easier for you to perform a root cause analysis in case of an unfortunate product failure. And while you are at it, reflect upon your organization’s need to preserve the information integral to business processes, free up storage space from non-essential information, and automate your organization’s documentation retention and removal policy accordingly.
The two most prevalent reasons for non-compliance within an organization are a) the target group is not aware of the compliance requirement and b) the target group is not able to comply with the rules. People cannot comply with regulations if they do not understand what is required, and management, therefore, needs to communicate to the target groups their respective roles and responsibilities to be in compliance, and ensure that all the necessary information is provided to the target group and other technical facilities on the mechanisms institutionalized to make the policy workable in practice.
Your leadership might be the living embodiment of your commitment to compliance, you might have the best document control practices and your automation might be state-of-the-art, but if your employees are not trained on what it means to be compliant, you will achieve little success. Follow the below-mentioned guidelines to ensure that your staff is well-versed with your compliance requirements.
Unfortunately, given a choice, an average employee would rather do anything else than undergo compliance training, as it can be a real "drag" to do so. Research has shown that building some fun game mechanics into the course can not only motivate your staff to undergo training, but will also help staff learn faster, and retain the knowledge longer.
Your seasoned employees who have been around for a while might not get a lot of additional value from attending the same training every year. Such employees may be exempted from the training if they can demonstrate that they have the necessary information memorized and are following procedures properly.
If there is one thing that bothers people more than sitting through an entire session to get some meaningful information, its sitting through an entire session to get information they do not need. The answer? Modular course materials that use relevant scenarios in eLearning, and are available on-demand. If you can keep these modules short and crisp, all the better!
All said and done, compliance is not a destination, but a journey. There will always be new compliance requirements to which your organization will need to adhere – some of these will be easy to implement, while others might leave you in a state of uncertainty and not knowing what to do. Fortunately, we will always be around to help you find your way through your… wait for it… compliance quest. See what we did there?
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