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Middle Office Platform
The only AI-powered Middle Office Platform that unifies PLM, QMS, EHS, and SRM into a single, intelligent solution
Product Lifecycle Management
Enable cross-functional collaboration and accelerate your product lifecycle with a cloud-based platform for innovation
Design Process and Quality System Development Tools in Product Lifecycle
Design Quality
Get full visibility over your product design processes and make collaboration easy to get your products to market faster, compliantly
Design Quality: Connecting Design to Documentation
Complaints Management
Transform customer complaints to valuable sources of insights for continuous improvement through smart automations and integrated regulatory reporting
Challenges with Triage and Investigation in Complaints Management Process
Document and Learning Management
Say goodbye to paper! Modernize your processes with connected document, training, and change management
Manufacturing Challenges and Industry Trends Towards Digital Transformation
Quality Management
Transform quality into an enabler: boost efficiency, increase satisfaction, and trim costs with a fully connected, AI-powered quality management solution
Frost Radar for Quality Management Systems Names ComplianceQuest Leader
Risk Management
Enable risk-based thinking throughout your quality processes with a fully integrated risk management solution
Automation of the Risk Management Lifecycle with AI and Analytics
Supplier Management
Increase supplier performance, reduce costs, and streamline your supply chain with integrated supplier quality and collaboration tools
The Ultimate Guide to Next-Generation Supplier Management [e-Book]
Safety Management
Identify and minimize safety events. Prevent accidents, safeguard workers, and ensure their well-being and health
Safety Essentials: Key ‘Must-have’ Components for Safety Management at Any Enterprise
Environment and Sustainability
Proactively and accurately monitor and measure your company’s impact on the environment to improve performance and reach your environmental and sustainability targets
Environmental & Sustainability Management
Self-guided Product Tours
Product Demo Videos
Pricing
ComplianceQuest covers the whole spectrum of customers, industries and regions across the world. Whether it is a small, medium or enterprise sized manufacturer, companies choose ComplianceQuest for its end-to-end Product Lifecycle, Quality, Safety and Supplier Management Solutions.
Salesforce
Leveraging AI to Create a Safer Workplace Environment
Why an EHS Solution Built on Salesforce Works Better Than One Built on AWS or Azure
CQ Platform
Humans: The Real Superheroes of Artificial Intelligence (AI) in Quality Management
Recent Blogs
Recent Infographics
Recent Case Studies
Featured Case Study
ComplianceQuest Medical Devices QMS Success Stories eBook
Recent Checklists
Featured Checklist
Complaint Handling Process for MedTech and Life Science Companies
Course Offerings
Recent CQ Guides
Featured CQ Guide
Datasheets
Brochures
Demo Center
Podcasts
Podcast
Aphria (now Tilray) CIO talks about their implementation of ComplianceQuest, Rootstock and Salesforce
Videos
Recent Webinars
Webinar
Unlocking the Value of Complaints
Recent Whitepapers
Whitepaper
Why You Need to Digitally Transform Your QMS
Recent Compliance
Compliance
The Ultimate Guide to ISO/IEC 17025:2017 Compliance
Infographic
Safety Technology Trends to Watch in 2023 (Infographic)
Recent Toolkits
Featured Toolkit
Data-driven Safety – Strategic Resources for Monitoring of Key Performance Indicators
Events and Webinars
Events
Upcoming Webinars
Featured Event
Safety 2025 Conference & Expo
22 Jul, 2025
Orlando, FL
About
About ComplianceQuest
Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality, Safety, and Supplier management platform, built on Salesforce.
Our connected suite of solutions helps businesses of all sizes increase quality, safety and efficiency as they bring their products from concept to customer success.
Meet the Leadership Team
Careers
Where Your Career Takes Flight: Join our dynamic team and be part of an innovative, collaborative and rewarding workplace culture.
Corporate Citizenship
Impact Through Action: How the ComplianceQuest team supports social causes and community engagement
Customers & Testimonials
Newsroom
The Pulse of ComplianceQuest: Our newsroom shares stories of innovation, progress, and change
Partners
Stronger Together: How our partnerships drive success and innovation
Upcoming Events
Any business, be it B2C or B2B, exists to solve its customers’ pain point(s). Only those businesses that successfully deliver not only customer satisfaction but also customer delight truly thrive and grow. The process of delivering customer satisfaction and delight becomes even more difficult with scale and size.
Additionally, customer satisfaction is a constantly shifting goal post. While a qualitative analysis may indicate whether customers are satisfied or not, businesses must also be able to measure this in quantifiable terms. They should be able to address any complaints or reasons for dissatisfaction in a meaningful way, communicate it with the customer and continue to maintain and improve on their service levels. Your automation platform must make it extremely easy to conduct a data-driven analysis of customer satisfaction, using customer experience scores, reduction in complaints, etc.
ISO 9001 equips businesses in this aspect too. It enables companies to implement a process for assessing their success in meeting the quality standards of their products and services as per customer expectations.
ISO 9001 requires customer satisfaction to be closely monitored, documented, reviewed and analyzed. The insight gained from this process is used for taking corrective action and impacts everything from design and development to process validation.
The ISO 9001 Customer Satisfaction Process includes:
Customers will sometimes provide feedback directly, giving the business an opportunity to improve. But most likely, they will simply switch to another vendor or supplier. Therefore, it is essential for businesses to proactively seek customer feedback and monitor customer satisfaction.
Some of the ways in which ISO 9001 enables businesses to seek customer feedback include:
Automating the entire process using a Quality Management System will simplify the process and also make it visible across the enterprise for the different functions to respond appropriately and promptly.
For instance, a QMS such as the one from ComplianceQuest, built on the scalable and cloud-based Salesforce.com platform, has an in-built Complaint Management feature for improving customer satisfaction. This allows businesses to listen to customers, take CAPA – corrective action preventive action – to resolve the issue and prevent future occurrences, and make regulatory submissions on time where required.
The key functions of the CQ complaint management solution includes:
Some of the other features that make this a complete solution for customer satisfaction include Regulatory Reporting and Submissions, CAPA Evaluation, Collaboration, Mobile Access and Reporting and Analytics.
If you would like to improve customer delight and align your system better with ISO 9001, contact us now.
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