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Regulatory authorities such as FDA and ISO require organizations to maintain certain standards in processes and quality to stay compliant. These requirements are sometimes complex to un-derstand and implement. Complying with requirements specified by these standards involves making changes to several processes and controls in an organization. Organizations invest enor-mous time and money in meeting these compliance requirements. It becomes essential for people involved to understand the taxonomy, requirements and inter relationships of the compliance requirements. This competence in employees also helps organizations increase their operational efficiency.

All employees associated with quality management activities and compliance audits must be trained in implementing and maintaining these required standards.

How this is achieved 

Awareness, proficiency, and process related practices are usually accomplished through training in-house and external. An average 17% of an enterprise’s total budget is spent on training of employees and workers. Often, however, the impact and return of this investment are barely measured, tracked or analyzed for improvement. Effective training leads to effective employees which in turn leads to organizational effectiveness. Thus, a way to measure the effectiveness of training through metrics serves as a good proxy for organizational effectiveness.

Measuring every training program for effectiveness and results is achieved through defining and tracking of training metrics. A set of such metrics presented together to provide an overall picture of training and their outcomes becomes a training scorecard for the organization. A comprehensive learning and development scorecard helps organizations measure the effectiveness of trainings and in turn efficiencies achieved by employees. It helps in tracking and decision making to improve the quality of training and to align every training initiative with the organizational goals and objectives. Each effective training contributes to the overall organization’s effectiveness. Thus, improving a training’s effectiveness is directly improving an organization’s effectiveness.

What is the approach

Compliance training related to Food and Drug Administration (FDA), International Organization for Standardization (ISO), and Occupational Safety and Health Administration (OSHA)are typically geared towards creating compliance awareness, training on new processes and creating proficiency in systems. Since these areas span the organization and exist across multiple departments, it is a good idea to start designing a scorecard with a top-down approach. One can start from the vision and mission of the organization with strategic objectives defined for each department. These then become the anchors for training initiatives. Every training program must be aligned with its respective department’s objectives and in turn to the organizational goals. Once identified, every training’s defined outcome can be mapped to one or more of the department’s objectives. This exercise helps in aligning training to organizational goals. To illustrate, an organization in aerospace may have a strategic objective this year to upgrade to the new ISO 9001:2015 certification. However, this certification comes with new requirements such as High-Level Structure (HLS) clauses which must be met. Senior management then breaks this down into departmental goals. Thus, for departments, training becomes a means to achieve some of these goals. They may internally or with help of the learning and development department, onboard a training program for the year to meet these goals. A scorecard with train-ing metrics will help the department to measure and evaluate against these set goals as is the case with ISO 9001:2015. Measuring the effectiveness of the training will also measure organizational performance. Deploying the right training is one thing, but training the right set of people is even more critical. Measuring training outcomes also ensures that training is imparted to the right groups of people. A well-designed scorecard should provide for measuring, tracking, and improvement of these program outcomes. This will help decision-makers in realigning train-ing programs or individually address execution level concerns such as instructor quality, content quality or delivery mechanisms.

Where is a training management system used

A course once conceptualized should have defined objectives that can be measured, tracked and reported on a regular basis. A training management system can be employed to collect metrics and report data for each course. These metrics can then be rolled up to a program level, which in turn roll up to a department and eventually to the organization level. Thus, a relationship between a training effectiveness and an organizational effectiveness are established. Management must be cognizant of the fact that not every outcome can be quantified and measured. These are particularly true for programs around organizational culture.

Defining metrics

Once a training is set up with objectives defined and aligned to the organization, applicable metrics must be defined for each individual training. For example, a course like “FDA Regulations for marketing OTC drugs” will have an outcome such as “after completion of this course, all employees of marketing will have knowledge on FDA Regulations for OTC drugs”. However, measuring if this outcome is achieved through training is important. The outcome can be assessed through the end of the training exams and feedback surveys to determine the training content and delivery effectiveness. A training management system can efficiently streamline assessment data collection and analysis, which will help in the continuous improvement of training programs. This achievement score may later be required as part of compliance or to measure organizational efficiency achieved through this training.

What is the framework

There are several popular frameworks that can be employed to define training metrics. One such popular framework is Donald Kirkpatrick’s four-level evaluation model (Kirkpatrick, Donald L. “Evaluating training programs: Evidence vs. proof.” Training Dev J (1977)). The four levels are Reaction, Learning, Behavior, and Results. Below is a list of training metrics that every training program must measure and track at the least, to evaluate the relevance, individual development and organizational impact. In addition to learning evaluation metrics, few cost analysis metrics are also listed for budgeting efficiencies. However, this list is not exhaustive for every scenario and should be treated as the minimum required set up before adding domain specific metrics.

Training Quality Metrics:

Training metrics evaluate the efficiency of training delivery. Content quality with respect to relevance and organization, instructor quality measuring the knowledge of the instructor and ability to teach, logistics efficiency and overall delivery quality are few examples. These are typically recorded through post training feedback gathering. Tracking employees’ responses and deriving insights from all trainings for a given module or instructor will help in measuring quali-ty and will render for continuous improvement. In some cases, an organization may choose to administer a survey after a regulatory audit by authorities such as ISO and FDA to determine how the trainings that have been availed have helped the employees through the audit phase.

Learning Quality Metrics:

Metrics under this category analyze the attainment of objectives that were planned for the training. These are usually collected through assessments, post training projects and feedback on knowledge increase. Before and after results are collected through pre-and post-assessments and surveys. Trainees will indicate what new they have learnt from the training and how their understanding of the subject has improved from the training program. Root cause analyses that highlight employee or operator errors can also be used to determine if a training program needs to be modified or improved.

Outcome Metrics:

This category of metrics evaluates the behavioral changes achieved through the trainings. At-tainment of results that were originally planned for the training are collected and analyzed. If a training program was conducted to familiarize a new Quality management system, metrics used here would be related to the adoption of the tool across targeted user groups.

Cost Metrics:

Lastly, total cost of training is the most important metric to measure how much money is in-vested for the training through direct and indirect expenditure. This includes, cost of material, instructor’s time, resources used and other operational expenditures such as travel and board-ing. For some sectors, opportunity cost that measures lost income of the employee must also be included to measure the investment. Every other metric is measured against this to evaluate effectiveness of the training program.

Return on investment is another direct metric that is more relevant in operational efficiency improvement programs. It is defined as a savings achieved through the training divided by the investment on the training. If a training is conducted on using an effective Quality and Risk Management system, ROI can be measured by determining the cost savings achieved through risk avoidance and mitigation for a specified period.

As each training is ultimately geared towards increasing organizational efficiency, effectiveness of trainings is directly linked to an organization’s performance. A well-defined approach to rec-ord, analyze and report training metrics through a scorecard is a way to ensure an organization’s optimal use of resources. Once a scorecard is put together with these basic metrics and other domain specific measures, the scorecard must be maintained on a regular basis for it to become the driver for analysis and decision making. Learning and development in an organization in-volves considerable effort via time, money and labor. Tracking effectiveness of trainings regular-ly helps an organization to continue good programs and make improvements where possible. An effective training management system administered as a part of integrated Quality Management system will enable automated tracking and monitoring of training metrics and help in deploying effective trainings.

CommandWear

CommandWear is focused on delivering real-time situational awareness tools to those who need to keep their eyes, ears, and hands on the job at all times.

 https://commandwear.com/

Specialty Technical Publishers (STP)

Specialty Technical Publishers (STP) is one of North America’s premier publishers of comprehensive technical online resource guides in the areas of environmental, health and safety, transportation, business practices, standards and laws.

 https://stphub.stpehs.com/

Enhesa

Enhesa helps global multinational companies be compliant with, and stay on top of, Environmental, Health & Safety (EHS) regulations wherever they operate. Enhesa’s in-house team of multilingual regulatory analysts provide clear, concise and standardized content and insight on current and future EHS regulatory obligations worldwide. Enhesa’s Compliance Intelligence and Regulatory Forecaster services can be provided as an automated datafeed – integrated with the world’s leading EHS software platforms. Enhesa has offices in Brussels, Washington D.C., Toronto, Shanghai and Tokyo.

 http://www.enhesa.com

Box

Box (NYSE:BOX) is a leading cloud content management platform that enables organizations to accelerate business processes, power workplace collaboration, and protect their most valuable information, all while working with a best-of-breed enterprise IT stack. Founded in 2005, Box simplifies work for leading organizations globally, including AstraZeneca, General Electric, JLL, and Morgan Stanley. Box is headquartered in Redwood City, CA, with offices in the United States, Europe, and Asia.

 http://www.box.com

Rootstock

Rootstock Software® is a worldwide provider of cloud ERP on the Salesforce Cloud Platform. When combined with Salesforce CRM, Rootstock Cloud ERP offers manufacturing, distribution, and supply chain organizations a single platform to grow and manage their businesses. Rootstock Cloud ERP is a flexible, modern, and digitally-connected system that transforms companies to deliver a more personalized customer experience, efficiently scale operations, and out-service the competition.

https://www.rootstock.com/

Big Bang

Big Bang is a consulting firm that helps organizations optimize and streamline processes through planning digital strategy, deploying business solutions, and creating organizational alignment. Our purpose is to create tangible value for our customers by helping them to streamline business systems including, connecting information between systems, aligning strategy with technology, and providing support to develop organizational expertise. Our vision is for all people, in every organization, to have direct access to the information that enables them to do their best work anywhere and every day. With headquarters in Montreal, Canada, and offices in France, Mauritius, and the United States, we aim to serve enterprises of all sizes and industries worldwide.

https://bigbang360.com/

3T Innovations

3T Innovations maintains long standing business partnerships and direct relationships with government agencies. As an experienced and sophisticated organization that recognizes the cost and time associated with the process of procurement they continually look for ways to ease the administrative burden associated with meeting the needs of customers through establishing contract vehicles that enable a simplified path to procurement.

https://3tinnovations.com/

DigiPartnerIT

DigiPartnerIT Oy is a consulting company specialized in IT digitalization for small and medium-sized businesses. They have expertise in both IT and business, giving them a unique experience and ability to operate in a business – IT environment. Their uncompromising attitude towards quality of work ensures customer satisfaction!

https://www.digipartnerit.com/

iEnterprise Online

iEnterprise Online Sdn Bhd is a subsidiary of Bursa-listed Ancom Berhad. Specializing in Oracle and Java technologies, they offer ERP software and other industry-specific solutions, and Analytics & Big Data solutions for the Financial services, Manufacturing, Logistics, Government and Services sectors.

http://ieol.com.my/

Cloudloop

Cloudloop, is a North American based Salesforce.com Systems Integrator (SI) committed to delivering unprecedented efficiency and ROI through the Platform. We have successfully onboarded Medical Device Companies, pre-commercialization and pos-commercialization, across a broad range of applications to a deliver deeper, more integrated and automated physician and patient journeys without forgoing the personalized human touch.

https://www.cloudloop.com/

Pharmaceutical Compliance Partners

Pharmaceutical Compliance Partners, LLC is a network of experienced consultants who focus on helping start-up, small and mid-sized companies fill talent gaps in their Regulatory, Quality and Compliance teams. Our team members are available for interim leadership positions, full and part time staff augmentation, project leadership and support, virtual engagements, part-time on-site support and short-term, national and global travel assignments.

https://pharmaceuticalcompliancepartners.com/

iRAP

The Information Security Registered Assessors Program (iRAP) is an Australian Signals Directorate (ASD) initiative to provide high-quality information and communications technology (ICT) services to government in support of Australia's security. iRAP provides the framework to endorse individuals from the private and public sectors to provide cyber security assessment services to Australian governments. Endorsed iRAP Assessors can provide an independent assessment of ICT security, suggest mitigations and highlight residual risks. iRAP Assessors may provide assessment up to the TOP SECRET level for cloud services and others.

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TüV Rheinland CCS

Technischer Überwachungs-Verein Certified Cloud Service (TüV Rheinland) is a widely-recognized technology certification in the EMEA region, specifically in Germany.

Salesforce has held the TüV Rheinland CCS certification for the past four years now. The TüV Rheinland CCS certification currently does not apply to the following Salesforce Services: Site.com, Database.com and Communities.

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ASP/SaaS

The Application Service Provider / Software as a Service (ASP/SaaS) certification increases the transparency of the safety and reliability measures employed by SaaS cloud service providers in Japan.

Salesforce is a founding member and has been certified since 2008. The ASP/SaaS certification currently does not apply to the following Salesforce Services: Force.com, Site.com, Database.com, and Chatter.

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PrivacyMark

PrivacyMark is a reputable privacy-centric certification in Japan that focuses on enhancing consumers’ awareness of personal information protection and increases social trust from consumers and business partners. The requirements are based on JISQ standards and are governed by JIPDEC (Japan Institute for Promotion of Digital Economy and Community).

PrivacyMark is considered a Japan equivalent of ISO 27001, and Salesforce has been certified since 2008. PrivacyMark is a legal entity-based program and it applies to salesforce.com Co., Ltd.

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TRUSTe Certified Privacy Seal

For certain of our products, TRUSTe has assessed compliance with its Privacy Certification. For more detail about our TRUSTe certifications, please see here.

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Privacy Shield

For certain Services, for which we act as a data processor, Salesforce has certified under the EU-U.S. Privacy Shield framework. For more details about the scope of the certification see here. For additional information about the multiple legal mechanisms (including EU Standard Contractual Clauses) which Salesforce has to help customers validate transfers of personal data from the European Economic Area to Salesforce’s services, please see this FAQ as well as our Data Processing Addendum.

The EU-U.S. Privacy Shield Framework was designed by the U.S. Department of Commerce and European Commission to provide companies on both sides of the Atlantic with a mechanism to comply with EU data protection requirements when transferring personal data from the European Union to the United States in support of transatlantic commerce.

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Salesforce BCRs

For certain Salesforce Services, Salesforce has received approval for its Binding Corporate Rules for the Processing of Personal Data (“Salesforce Processor BCR”) from European data protection authorities. For more details about the scope of the Salesforce Processor BCR and applicable services, please see here. For additional information about the multiple legal mechanisms (including EU Standard Contractual Clauses) which Salesforce has to help customers validate transfers of personal data from the European Economic Area to Salesforce’s services, please see this FAQ as well as our Data Processing Addendum.

"Binding Corporate Rules" (or "BCRs") are company­ specific, group-­wide data protection policies approved by European data protection authorities to facilitate transfers of personal data from the European Economic Area to other countries. BCRs are based on strict privacy principles established by European Union data protection authorities and require intensive consultation with European data protection authorities.

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Financial Services Compliance - USA

HITRUST

HITRUST Alliance is a not-for-profit organization whose mission is to champion programs that safeguard sensitive information and manage information risk for organizations across all industries and throughout the third-party supply chain.

Salesforce Services Systems that are HITRUST CSF Certified: Force.com (Platform Services), Site.com, Database.com, Sales Cloud, Service Cloud, Community Cloud, Chatter, Einstein Analytics, Work.com, and Industries Applications (Financial Services Cloud, Health Cloud) at the following production data centers - WAS, CHI, CHX, WAX, LON, WAC, FRF, PHX, DFW, TYO, PAR and UKB.

Salesforce.com Exact Target products are HITRUST CSF Certified at the Atlanta, Las Vegas and Indianapolis data centers.

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NEN7510

NEN7510 provides specific controls supplementary to ISO27001 applicable to the Dutch healthcare sector and organisations processing Dutch healthcare data. Salesforce has engaged an independent third-party assessor to map the relevant NEN7510 controls against Salesforce's existing certifications and controls. Please contact your Salesforce representative for a copy of the report.

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HIPAA

The Health Insurance Portability and Accountability Act (HIPAA) is government legislation that defines the privacy and security provisions for safeguarding medical information (protected healthcare information: PHI). The HIPAA regulation framework includes the following categories of regulations: Security Rule, Privacy Rule, Breach Notification, and Enforcement Rule.

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NIST SP 800-171

In October 2016, the U.S. Department of Defense (DoD) updated acquisition requirements for government contractors to provide more specific guidance in light of their continued use of cloud computing services as it relates to the transmission, storage, and processing of controlled defense information. When cloud services are used by a contractor as part of a system operated on behalf of the U.S. government, those cloud services are expected to comply with the requirements defined in the DoD Cloud Computing Security Requirements Guide (SRG). When cloud services are used by a contractor as part of a system not operated on behalf of the U.S. government, those cloud services are expected to comply with the Moderate Impact requirements defined by the Federal Risk and Authorization Management Program (FedRAMP).

Since May 2014, Salesforce has maintained a FedRAMP Authority to Operate (ATO) at the Moderate Impact level for the Salesforce Government Cloud. Further, as of January 2017, Salesforce was granted a Provisional Authorization for the Salesforce Government Cloud at Information Impact Level 4 (IL4) by the Defense Information Systems Agency (DISA). These authorizations may assist DoD mission owners and authorized contractors in their management of Controlled Unclassified Information (CUI), including Personal Identifiable Information (PII), Protected Health Information (PHI), and other mission-critical data requiring protection from unauthorized disclosure.

Additional information can be found at https://www.salesforce.com/solutions/industries/government/overview/.

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DoD IL4

The U.S. Department of Defense (DoD) has unique information protection requirements that extend beyond the common set of requirements established by the Federal Risk and Authorization Management Program (FedRAMP) program. Using FedRAMP requirements as a foundation, the U.S. DoD specifically has defined additional cloud computing security and compliance requirements in their DoD Cloud Computing Security Requirements Guide (SRG). Cloud Service Providers (CSPs) supporting U.S. DoD customers are required to comply with these requirements.

The Salesforce Government Cloud has been granted Provisional Authorization (PA) for Impact Level 4 (IL4) from Defense Information Systems Agency (DISA) leveraging Salesforce’s FedRAMP Moderate ATO and undergoing additional assessments by independent organizations. This provides DoD mission owners and authorized contractors the ability to utilize the Salesforce Government Cloud to manage Controlled Unclassified Information (CUI), including Personal Identifiable Information (PII) and Protected Health Information (PHI). This also includes data requiring protection from unauthorized disclosure and other mission-critical data.

Additional information can be found at https://www.salesforce.com/solutions/industries/government/overview/.

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DoD IL2

The U.S. Department of Defense (DoD) has unique information protection requirements that extend beyond the common set of requirements established by the Federal Risk and Authorization Management Program (FedRAMP) program. Using FedRAMP requirements as a foundation, the U.S. DoD specifically has defined additional cloud computing security and compliance requirements in their DoD Cloud Computing Security Requirements Guide (SRG). Cloud Service Providers (CSPs) supporting U.S. DoD customers are required to comply with these requirements.

The Salesforce Government Cloud has been granted a Provisional Authorization (PA) for Impact Level 2 (IL2) from Defense Information Systems Agency (DISA) leveraging Salesforce’s FedRAMP Moderate ATO. IL2 is for non-Controlled Unclassified Information (non-CUI), which includes all data cleared for public release, as well as some DoD private unclassified information not designated as CUI or critical mission data that requires some minimal level of access control.

Additional information can be found at https://www.salesforce.com/solutions/industries/government/overview/.

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FedRAMP Moderate

The Federal Risk and Authorization Management Program (FedRAMP) is a U.S. Federal government program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. The FedRAMP program has helped to accelerate the adoption of secure cloud solutions through the reuse of assessments and authorizations across government agencies. FedRAMP leverages a standardized set of requirements, established in accordance with the Federal Information Security Management Act (FISMA), to improve consistency and confidence in the security of cloud solutions. Cloud Service Providers (CSP) that support U.S. government customers or operate on U.S. government information are responsible for complying with the requirements established by the FedRAMP program.

In May 2014, Salesforce achieved and has since maintained a FedRAMP Agency Authority to Operate (ATO) at the moderate impact level issued by U.S. Department of Health and Human Services (HHS) for the Salesforce Government Cloud.

Additional information can be found at https://www.salesforce.com/solutions/industries/government/overview/.

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PCI DSS

The Payment Card Industry Data Security Standards (PCI DSS) is a proprietary information security standard designed to ensure that companies processing, storing or transmitting payment card information maintain a secure environment. The PCI DSS applies to credit cards from the major card brands, including Visa, MasterCard, American Express, Discover, and JCB. A third-party PCI Qualified Security Assessor (QSA) assesses company systems and processes on an annual basis and issues an Attestation of Compliance (AOC).

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SOC 3

The American Institute of Certified Public Accountants (AICPA) Service Organization Controls (SOC) reports give assurance over control environments as they relate to the retrieval, storage, processing, and transfer of data. The reports cover IT General controls and controls around availability, confidentiality and security of customer data.

The SOC 3 report covers the Security, Availability, and Confidentiality Trust Services Principles.

Learn More

SOC 2

The American Institute of Certified Public Accountants (AICPA) Service Organization Controls (SOC) reports give assurance over control environments as they relate to the retrieval, storage, processing, and transfer of data. The reports cover IT General controls and controls around availability, confidentiality and security of customer data.

The SOC 2 reports cover controls around security, availability, and confidentiality of customer data.

Learn More

SOC 1

The American Institute of Certified Public Accountants (AICPA) Service Organization Controls (SOC) reports give assurance over control environments as they relate to the retrieval, storage, processing, and transfer of data. The reports cover IT General controls and controls around availability, confidentiality and security of customer data.

The SOC 1 reports are primarily concerned with examining controls that are relevant for the financial reporting of customers.

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ISO 27018

The International Organization for Standardization 27018 Standard (ISO 27018) covers privacy protections for the processing of personal information by cloud service providers.

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ISO 27017

ISO 27017 provides guidance on the information security aspects of cloud computing, recommending the implementation of cloud-specific information security controls that supplement the guidance of the ISO 27002 and ISO 27001 standards. This code of practice provides additional information security controls implementation guidance specific to cloud service providers. The standard advises both cloud service customers and cloud service providers, with the primary guidance laid out side-by-side in each section.

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ISO 27001

The International Organization for Standardization 27001 Standard (ISO 27001) is an information security standard that ensures office sites, development centers, support centers and data centers are securely managed. These certifications run for 3 years (renewal audits) and have annual touch point audits (surveillance audits).

To view the Salesforce ISO 27001 certification, click the "Learn More" button below.

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The 10 Most Innovative Companies in 2019

ComplianceQuest wins the 10 Most Innovative Companies in 2019 award.

Insight Success identifies ComplianceQuest as one of the 10 Most Innovative Companies in 2019 for building NextGen Quality and Compliance solutions for progressive customers. This award is given to ComplianceQuest for deploying emerging technologies to empower businesses with its EQMS Solutions.

 

Fastest Growing Native Salesforce Based EQMS Solution – Flexible, Scalable, Versatile and most importantly Reliable

Prashanth Rajendran Wins CEO of the Year Award

Congratulations Prashanth Rajendran! Acquisition INTL magazine recognizes how individual CEOs take an active role in aligning their organization’s interests with their stakeholders. The CEO Award acknowledges an individual whose risk-taking, vision and pioneering spirit have led to significant achievement in succeeding in their endeavors, innovating, growing, and improving.

We are delighted to announce that you are a recipient within Acquisition INTL magazine’s upcoming 2019 CEO of the Year Awards. I can confirm that you have been awarded the title of EQMS CEO of the Year 2019 – Southeast USA

10 Fastest Growing Supply Chain Management Solution Providers in 2018

ComplianceQuest is honored to be one of the 10 Fastest Growing Supply Chain Management Solution Providers in 2018 according to The Technology Headlines.

For decades, the manufacturing industry has suffered from the lack of visibility in core areas such as supply chain, quality, and compliance. ComplianceQuest is addressing these issues with a modern cloud approach to Enterprise Quality Management Systems (EQMS) that leverages the technologies of industry 4.0 including Cloud, AI, Machine Learning, Big Data, Data Analytics, and Smart Connectivity.

 

"ComplianceQuest provides comprehensive capabilities in quality, safety and compliance business solutions to meet global regulatory changes and uncertainty."

ComplianceQuest named in the list of 30 Fastest Growing Companies to Watch in 2018 by CIO Bulletin

Congratulations, Team CQ!

ComplianceQuest is a 100% cloud-based Enterprise Quality Management Software (EQMS). Built using Salesforce.com, it is a tool for accelerating your organization’s growth from anywhere, anytime and through any device. It empowers enterprises to manage quality by collaborating with their supply chains – whether global or local – and even several layers deep, to stay compliant with industry, country, and customer specific regulations. While the company provides support across industries, it specializes in Consumer Packaged Goods, General Manufacturing, Life Sciences, and Oil & Gas.

 

"ComplianceQuest fast-tracks an organization’s efficiency, safety, and overall performance by combining modern cloud EQMS with the latest technology in collaboration, communication, and social media across the product value chain."

Life Sciences Technology Vendor for 2018

CIO Applications picks ComplianceQuest as a top 25 Life Sciences Technology Vendor for 2018.

In order to help companies seeking competent solutions in the Life Sciences domain, a distinguished panel has reviewed numerous Life Sciences Technology vendors and selected the top 25 vendors in 2018. Companies have been identified based on the quality of their solutions and services as well as customer satisfaction record.

"Our EQMS is a flexible cloud-based system built on Salesforce that is easy to use, implement, validate and be accessible on any device, anywhere, anytime."

USF Fast Growing Company

ComplianceQuest is thrilled to be celebrated as the #3 fastest growing company by USF.

The Fast 56 identifies, recognizes and celebrates the world’s fastest growing USF Bull-owned or Bull-led businesses. The 56 outstanding recipients of this award are picked from hundreds of applicants.

 

"ComplianceQuest was thrilled to be identified as the #3 fastest growing company amongst these. It is a high honor for all of us at ComplianceQuest and a testament to the commitment to customer success by our CQ team members, our incredible partnership with Salesforce and an amazing product developed by the CQ Team."

Quality Management Solution Providers of 2018

ComplianceQuest wins the 10 Most Recommended Quality Management Solution Providers of 2018 award.

Insight Success identifies ComplianceQuest as one of the 10 Most Recommended Quality Management Solution Providers of 2018.

 

"ComplianceQuest combines unparalleled experience across multiple industries with comprehensive capabilities in quality, safety and compliance business functions."

Promising Digital Experience Solution Provider 2017

 

"Using embedded Salesforce tools such as ‘Chatter’, ‘Social Like and Follow’ and community portals, ComplianceQuest’s EQMS improves supplier collaboration, and minimizes manual data and email exchange, to quickly resolve quality and safety issues."

Nikki Willett

Chief Strategy Officer at ComplianceQuest

Best Manufacturing Solution Provider 2018

ComplianceQuest Selected by Xplorex IT Magazine as one of The 10 Best Manufacturing Solution Provider 2018

Xplorex IT (www.xplorexit.com) – Enterprise Technology Magazine has chosen ComplianceQuest (compliancequest.com) for its 10 Best Manufacturing Solution Provider 2018. The positioning is based on evaluation of ComplianceQuest’s offerings for EQMS and other products and services.

The annual list of companies is selected by a panel of experts and members of Xplorex IT’s editorial board to recognize and to promote technology entrepreneurship.

 

"ComplianceQuest has been on our radar for some time now for stirring a revolution in Salesforce and Cloud products, services and technology space, and we are happy to showcase them this year due to their continuing excellence in delivering top-notch technology-driven solutions,” said Adam Goldstein, Managing Editor, Xplorex IT. “ComplianceQuest’s solutions continued to break new ground within the past year benefiting its customers around the globe, and we’re excited to have them featured on our top companies list."

Best Practices Award 2017

ComplianceQuest’s Enterprise Quality Management Solution is Recognized with Frost & Sullivan’s Entrepreneurial Company of the Year Award

The ComplianceQuest solution is an innovative Enterprise Quality Management System built on the modern cloud architecture leveraging advanced technologies such as collaboration, mobility, artificial intelligence, and machine learning. ComplianceQuest’s decision to use the Salesforce cloud is an astute decision to focus and drive innovation into its solutions while leveraging everything the Salesforce business platform provides today and in the future. The breadth of this timely solution’s offering clearly demonstrates the company’s path-breaking ability to rapidly deliver differentiated value in the market.

 

"ComplianceQuest’s unified suite of applications outperforms the competition in covering quality, manufacturing, supplier management, customer/field service, health and safety that will drive excellent business value for the customer."

Muthuraman Ramasamy
Research Manager

Customer Value Leadership Award

ComplianceQuest’s Enterprise Quality Management Solution is Recognized with Frost & Sullivan’s North America Customer Value Leadership Award 2019.

Legacy systems that once seemed ideal are facing obsolescence, as they cannot address the rising complexities of today’s markets. Natively built and run on the Salesforce Platform, ComplianceQuest invigorates the industry with a cloud-based approach to quality management. Maintaining a firm customer-first mentality, the company’s solution delivers significant value and ensures customer satisfaction throughout the entire sales and solution lifecycle. Moreover, ComplianceQuest’s consistent growth in revenues, customers, and partnerships is well poised to position the company as a formidable presence in the enterprise quality management systems market. Frost & Sullivan predicts that collective value brought by the company’s strategic partnerships will ignite more interest and prove strategic in years to come.

 

"For its innovative focus, proven solutions, and strong overall performance, ComplianceQuest earns Frost & Sullivan’s 2019 North America Customer Value Leadership Award."

Muthuraman Ramasamy
Research Manager

ComplianceQuest is celebrating three-fold!

ComplianceQuest is thrilled that to be at No. 163 in Inc. 5000’s list of “Greatest Entrepreneurs and Fastest- Growing Private Companies in America” for 2019!!

We have been inducted into Inc. 5000’s list of “Greatest Entrepreneurs and Fastest- Growing Private Companies in America for 2019”

With an eye-popping growth rate of 2,356.8% over the last 3 years, ComplianceQuest ranks at a very high position at #163 and has further made it to the elite Inc. 500, a subset of Inc. 5000 inductees.

ComplianceQuest has achieved this incredible honor under the strict criteria for revenue growth put forth by Inc. 5000 with less than 4 years of active selling.

The publisher of Inc. 5000, Rich Russey says “Each year the Inc. team gathers data, crunches numbers and compiles the Inc. 5000. The Inc. 5000 is not a mere list of the fastest-growing private companies in America, it’s the backbone of the U.S. economy. These businesses generate hundreds of thousands of jobs, and billions of dollars in revenue, in their home-towns across the country.While the Inc. 5000 issue always focuses on the companies whose growth rates boggle the mind, it also shines a light on the smart marketers who work tirelessly to help these companies achieve and maintain that level of growth year after year. In doing so, these marketers walk side-by-side with the founders and share the innovation that drives their success.

 

"Our sincere gratitude goes out to our incredible team, valuable partners, our customers and our competitors who push us to bring our “A” game to each interaction."

Greatest Entrepreneurs and Fastest-Growing Private Companies in America for 2020

ComplianceQuest Ranks No. 446 on the 2020 Inc. 5000 with Three-Year Revenue Growth of an Eye-Popping 1000%, putting it on the elite Inc. 500 list, a subset of Inc. 5000.

Inc. magazine revealed that ComplianceQuest is No. 446 on its annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in USA. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent and fast-growing businesses.

Appy Award for Customer Success at Dreamforce, 2019.

ComplianceQuest is honored and humbled to receive the Appy Award for Customer Success at Dreamforce, 2019.

The AppExchange Team at Salesforce selected ComplianceQuest EQMS solution for this incredible award out of 3400+ Apps from the AppExchange listings based on

  • Highest Retention Rate
  • AppExchange Review Metrics

Precision Biopsy

Precision Biopsy sits squarely at the intersection of machine and molecular biology in the service of improving human health. It’s time to put an end to the inefficiencies imposed by standard “blind” prostate biopsies. That’s why they’re developing the first prostate biopsy system that will use light to classify tissue during biopsy procedures. The difference is illuminating. 

https://precisionbiopsy.com/

Linear Health Sciences

Linear Health Sciences is a medical device company creating products for various types of medical tubing based on its proprietary, breakaway safety-valve technology. This platform technology is designed to improve the healthcare experience for patients, caregivers, and healthcare facilities. Linear has made substantial progress toward global patent protections and FDA clearance for the Orchid Safety Release Valve. 

https://www.linearsciences.com/

Alzheimer's Association

The Alzheimer's Association is the leading voluntary health organization in Alzheimer's care, support, and research. The Association is committed to accelerating the global progress of new treatments, preventions and ultimately, a cure.

www.alz.org

American Cancer Society

The American Cancer Society (ACS) is a nationwide voluntary health organization dedicated to eliminating cancer. Established in 1913, the society is organized into eleven geographical divisions of both medical and lay volunteers operating in more than 900 offices throughout the United States.

www.cancer.org

NAMI (National Alliance on Mental Illness)

The National Alliance On Mental Illness is a nationwide grassroots advocacy group, representing people affected by mental illness in the United States. NAMI provides education and advocacy by shaping public policy for those suffering the effects of mental illness.

www.nami.org

Susan G. Komen Breast Cancer Foundation

Susan G. Komen is the largest and best-funded breast cancer organization in the United States. From its inception in 1982 up to 2010, Komen has spent nearly $1.5 billion for breast cancer education, research, advocacy, health services, and social support programs in the U.S. and through partnerships in more than 50 countries. Today, Komen has more than 100,000 volunteers working in a network of 124 affiliates worldwide.

ww5.komen.org

AIM for Seva

The All India Movement (AIM) for SEVA (Service) is not just a ‘schooling’ initiative. It is an integrated community development program, reaching out to rural and tribal children across 16 Indian states.  AIM for Seva helps tackle the problems related to rural education through the unique concept of a Free Student Hostel (Home).

www.aimforsevausa.org

Girl’s Rock Camp of St Petersburg

The Girls Rock Camp is a grassroots movement that uses music as a medium to promote self-confidence, creativity, and a sense of community amongst girls and young women ages 7-17.  The camp is led by an all female-identifying staff who offer music lessons, self-defense classes, zine workshops, lyric and creative writing workshops, yoga and meditation exercises, and so much more.

girlsrockstpete.org

Prarambhika Titli

200 underprivileged children are educated free of cost. They are provided with all the books, stationery, and periodic health check-ups as well. They have a fully equipped classroom and most of them enjoy being able to get respite from the scorching heat for the 2 hours that they are in school.

https://www.prarambhika.com/our-free-school.php

Akshaya Patra - Feeding Hungry Kids

This organisation strives to eliminate classroom hunger by implementing the Mid-Day Meal Scheme in the government schools and government-aided schools in India. Alongside, Akshaya Patra also aims at countering malnutrition and supporting the right to education of socio-economically disadvantaged children.

www.akshayapatra.org

Hope Children's Home – Tampa

Founded in 1968, Hope Children’s Home has rescued nearly 5,000 children between the ages of infant to 18 years of age. Most of these children have been discarded, abused, unwanted, or orphaned although some of the children have simply come out of a situation where a parent just needed help.

www.hopechildrenshome.org

Carahsoft

Carahsoft is The Trusted Government IT Solutions Provider®. As a top-performing GSA Schedule and SEWP contract holder, Carahsoft serves as the master government aggregator for many of its best-of-breed technology vendors, supporting an extensive ecosystem of manufacturers, value-added resellers, system integrators and consulting partners committed to supporting the public sector.

www.carahsoft.com

Dragonfly Consulting, LLC.

Dragonfly Consulting, LLC. was incorporated in August of 2010. The partners, Nanci Hayward and Cherie Grishin, have decades of experience in the biologics industry. Additionally, Ms. Hayward has a thorough knowledge of transfusion medicine, laboratory science, clinical trials, and central laboratories. Ms. Grishin specializes in operations, budgeting, process development / improvement and business strategy. Both partners routinely fill the role of Authorized Official and have opened multiple blood banks and plasma centers. Together they form a team able to assist the client in driving new business processes, improve the efficiency of current business processes and train / mentor staff towards the client’s vision.

www.thedragonflysolution.com

Vanenburg Software

Vanenburg Software is a personalized Enterprise (ERP) solutions provider which takes care of our cloud based infrastructure which helped us to design future proof IT environment in cloud enabling the ease of adoption into our client environment.

https://www.vanenburgsoftware.com

USDM Life Sciences

USDM is a leading risk management, technological innovation and business process optimization firm for the life sciences industry. Its a regulatory compliance provider that ensures all our products are in compliance with the regulations. This alliance helped us to design cost effective GXP-compliant solutions.

https://www.usdm.com

Quality Consulting Group

Quality Consulting Group is a Customer Support provider in Puerto Rico and Costa Rica. We are partnered with QCG to strengthen our market reach and the ability to provide world class, localized support to customers in Puerto Rico and Costa Rica. The local experience and competence that QCG brings to the table, coupled with the depth, versatility and efficiency of implementation that ComplianceQuest offers is unparalleled.

http://qualityconsultinggrouppr.com/

Gerent

Gerent is a strategic advisory firm which helps manufacturers with implementation of Salesforce solutions. Gerent has been successfully implementing technology solutions for both discrete and process manufacturers for the past 11 years. Gerent’s comprehensive services enable businesses of all sizes and markets to achieve their customer success goals using Salesforce solutions.

https://www.gerentllc.com/

Wipro Limited

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 175,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

www.wipro.com

Co serve

Co serve is an Application Support provider in the regions of Indian sub-continent, South-East Asia and the Middle East. Compliance and regulation policies are ever-evolving in these regions. The objective of our alliance is to bring a robust EQMS solution built by quality experts and implemented and supported by local experienced technology consultants.

https://coservesolutions.com/

Atos

Atos provides a comprehensive suite of cloud and Salesforce-based solutions. This includes test automation, continuous integration, and development (CI/CD), DevOps automation, and automated support and monitoring driven by SyntBots®. This alliance was made to drive success for our mutual customers via reliable, scalable and cloud-native EQMS solution.

https://atos.net/en/

Mission of Love, Zambia

The mission is to empower the local church and village community to meet the great need of the many orphans and widows through the development of an orphanage. This mission is located deep in the heart of the bush of Zambia, 2 hours away from the closest small town called Kalomo.

Mission of Love, Zambia

Yogdaan Foundation, Nepal

Culture Through Compassion. An NGO that works selflessly to build shelters for earthquake victims in Nepal. Yogdaan endeavors to get disaster relief to areas that need it the most and that have been hit the hardest.

www.facebook.com/YogdaanNepal

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