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Regulatory authorities such as FDA and ISO require organizations to maintain certain standards in processes and quality to stay compliant. These requirements are sometimes complex to un-derstand and implement. Complying with requirements specified by these standards involves making changes to several processes and controls in an organization. Organizations invest enor-mous time and money in meeting these compliance requirements. It becomes essential for people involved to understand the taxonomy, requirements and inter relationships of the compliance requirements. This competence in employees also helps organizations increase their operational efficiency.

All employees associated with quality management activities and compliance audits must be trained in implementing and maintaining these required standards.

How this is achieved 

Awareness, proficiency, and process related practices are usually accomplished through training in-house and external. An average 17% of an enterprise’s total budget is spent on training of employees and workers. Often, however, the impact and return of this investment are barely measured, tracked or analyzed for improvement. Effective training leads to effective employees which in turn leads to organizational effectiveness. Thus, a way to measure the effectiveness of training through metrics serves as a good proxy for organizational effectiveness.

Measuring every training program for effectiveness and results is achieved through defining and tracking of training metrics. A set of such metrics presented together to provide an overall picture of training and their outcomes becomes a training scorecard for the organization. A comprehensive learning and development scorecard helps organizations measure the effectiveness of trainings and in turn efficiencies achieved by employees. It helps in tracking and decision making to improve the quality of training and to align every training initiative with the organizational goals and objectives. Each effective training contributes to the overall organization’s effectiveness. Thus, improving a training’s effectiveness is directly improving an organization’s effectiveness.

What is the approach

Compliance training related to Food and Drug Administration (FDA), International Organization for Standardization (ISO), and Occupational Safety and Health Administration (OSHA)are typically geared towards creating compliance awareness, training on new processes and creating proficiency in systems. Since these areas span the organization and exist across multiple departments, it is a good idea to start designing a scorecard with a top-down approach. One can start from the vision and mission of the organization with strategic objectives defined for each department. These then become the anchors for training initiatives. Every training program must be aligned with its respective department’s objectives and in turn to the organizational goals. Once identified, every training’s defined outcome can be mapped to one or more of the department’s objectives. This exercise helps in aligning training to organizational goals. To illustrate, an organization in aerospace may have a strategic objective this year to upgrade to the new ISO 9001:2015 certification. However, this certification comes with new requirements such as High-Level Structure (HLS) clauses which must be met. Senior management then breaks this down into departmental goals. Thus, for departments, training becomes a means to achieve some of these goals. They may internally or with help of the learning and development department, onboard a training program for the year to meet these goals. A scorecard with train-ing metrics will help the department to measure and evaluate against these set goals as is the case with ISO 9001:2015. Measuring the effectiveness of the training will also measure organizational performance. Deploying the right training is one thing, but training the right set of people is even more critical. Measuring training outcomes also ensures that training is imparted to the right groups of people. A well-designed scorecard should provide for measuring, tracking, and improvement of these program outcomes. This will help decision-makers in realigning train-ing programs or individually address execution level concerns such as instructor quality, content quality or delivery mechanisms.

Where is a training management system used

A course once conceptualized should have defined objectives that can be measured, tracked and reported on a regular basis. A training management system can be employed to collect metrics and report data for each course. These metrics can then be rolled up to a program level, which in turn roll up to a department and eventually to the organization level. Thus, a relationship between a training effectiveness and an organizational effectiveness are established. Management must be cognizant of the fact that not every outcome can be quantified and measured. These are particularly true for programs around organizational culture.

Defining metrics

Once a training is set up with objectives defined and aligned to the organization, applicable metrics must be defined for each individual training. For example, a course like “FDA Regulations for marketing OTC drugs” will have an outcome such as “after completion of this course, all employees of marketing will have knowledge on FDA Regulations for OTC drugs”. However, measuring if this outcome is achieved through training is important. The outcome can be assessed through the end of the training exams and feedback surveys to determine the training content and delivery effectiveness. A training management system can efficiently streamline assessment data collection and analysis, which will help in the continuous improvement of training programs. This achievement score may later be required as part of compliance or to measure organizational efficiency achieved through this training.

What is the framework

There are several popular frameworks that can be employed to define training metrics. One such popular framework is Donald Kirkpatrick’s four-level evaluation model (Kirkpatrick, Donald L. “Evaluating training programs: Evidence vs. proof.” Training Dev J (1977)). The four levels are Reaction, Learning, Behavior, and Results. Below is a list of training metrics that every training program must measure and track at the least, to evaluate the relevance, individual development and organizational impact. In addition to learning evaluation metrics, few cost analysis metrics are also listed for budgeting efficiencies. However, this list is not exhaustive for every scenario and should be treated as the minimum required set up before adding domain specific metrics.

Training Quality Metrics:

Training metrics evaluate the efficiency of training delivery. Content quality with respect to relevance and organization, instructor quality measuring the knowledge of the instructor and ability to teach, logistics efficiency and overall delivery quality are few examples. These are typically recorded through post training feedback gathering. Tracking employees’ responses and deriving insights from all trainings for a given module or instructor will help in measuring quali-ty and will render for continuous improvement. In some cases, an organization may choose to administer a survey after a regulatory audit by authorities such as ISO and FDA to determine how the trainings that have been availed have helped the employees through the audit phase.

Learning Quality Metrics:

Metrics under this category analyze the attainment of objectives that were planned for the training. These are usually collected through assessments, post training projects and feedback on knowledge increase. Before and after results are collected through pre-and post-assessments and surveys. Trainees will indicate what new they have learnt from the training and how their understanding of the subject has improved from the training program. Root cause analyses that highlight employee or operator errors can also be used to determine if a training program needs to be modified or improved.

Outcome Metrics:

This category of metrics evaluates the behavioral changes achieved through the trainings. At-tainment of results that were originally planned for the training are collected and analyzed. If a training program was conducted to familiarize a new Quality management system, metrics used here would be related to the adoption of the tool across targeted user groups.

Cost Metrics:

Lastly, total cost of training is the most important metric to measure how much money is in-vested for the training through direct and indirect expenditure. This includes, cost of material, instructor’s time, resources used and other operational expenditures such as travel and board-ing. For some sectors, opportunity cost that measures lost income of the employee must also be included to measure the investment. Every other metric is measured against this to evaluate effectiveness of the training program.

Return on investment is another direct metric that is more relevant in operational efficiency improvement programs. It is defined as a savings achieved through the training divided by the investment on the training. If a training is conducted on using an effective Quality and Risk Management system, ROI can be measured by determining the cost savings achieved through risk avoidance and mitigation for a specified period.

As each training is ultimately geared towards increasing organizational efficiency, effectiveness of trainings is directly linked to an organization’s performance. A well-defined approach to rec-ord, analyze and report training metrics through a scorecard is a way to ensure an organization’s optimal use of resources. Once a scorecard is put together with these basic metrics and other domain specific measures, the scorecard must be maintained on a regular basis for it to become the driver for analysis and decision making. Learning and development in an organization in-volves considerable effort via time, money and labor. Tracking effectiveness of trainings regular-ly helps an organization to continue good programs and make improvements where possible. An effective training management system administered as a part of integrated Quality Management system will enable automated tracking and monitoring of training metrics and help in deploying effective trainings.


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Specialty Technical Publishers (STP)

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Rootstock Software® is a worldwide provider of cloud ERP on the Salesforce Cloud Platform. When combined with Salesforce CRM, Rootstock Cloud ERP offers manufacturing, distribution, and supply chain organizations a single platform to grow and manage their businesses. Rootstock Cloud ERP is a flexible, modern, and digitally-connected system that transforms companies to deliver a more personalized customer experience, efficiently scale operations, and out-service the competition.


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Salesforce has held the TüV Rheinland CCS certification for the past four years now. The TüV Rheinland CCS certification currently does not apply to the following Salesforce Services: Site.com, Database.com and Communities.

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Salesforce is a founding member and has been certified since 2008. The ASP/SaaS certification currently does not apply to the following Salesforce Services: Force.com, Site.com, Database.com, and Chatter.

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PrivacyMark is considered a Japan equivalent of ISO 27001, and Salesforce has been certified since 2008. PrivacyMark is a legal entity-based program and it applies to salesforce.com Co., Ltd.

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TRUSTe Certified Privacy Seal

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The EU-U.S. Privacy Shield Framework was designed by the U.S. Department of Commerce and European Commission to provide companies on both sides of the Atlantic with a mechanism to comply with EU data protection requirements when transferring personal data from the European Union to the United States in support of transatlantic commerce.

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Salesforce Services Systems that are HITRUST CSF Certified: Force.com (Platform Services), Site.com, Database.com, Sales Cloud, Service Cloud, Community Cloud, Chatter, Einstein Analytics, Work.com, and Industries Applications (Financial Services Cloud, Health Cloud) at the following production data centers - WAS, CHI, CHX, WAX, LON, WAC, FRF, PHX, DFW, TYO, PAR and UKB.

Salesforce.com Exact Target products are HITRUST CSF Certified at the Atlanta, Las Vegas and Indianapolis data centers.

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Since May 2014, Salesforce has maintained a FedRAMP Authority to Operate (ATO) at the Moderate Impact level for the Salesforce Government Cloud. Further, as of January 2017, Salesforce was granted a Provisional Authorization for the Salesforce Government Cloud at Information Impact Level 4 (IL4) by the Defense Information Systems Agency (DISA). These authorizations may assist DoD mission owners and authorized contractors in their management of Controlled Unclassified Information (CUI), including Personal Identifiable Information (PII), Protected Health Information (PHI), and other mission-critical data requiring protection from unauthorized disclosure.

Additional information can be found at https://www.salesforce.com/solutions/industries/government/overview/.

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Additional information can be found at https://www.salesforce.com/solutions/industries/government/overview/.

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Additional information can be found at https://www.salesforce.com/solutions/industries/government/overview/.

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The SOC 1 reports are primarily concerned with examining controls that are relevant for the financial reporting of customers.

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To view the Salesforce ISO 27001 certification, click the "Learn More" button below.

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The 10 Most Innovative Companies in 2019

ComplianceQuest wins the 10 Most Innovative Companies in 2019 award.

Insight Success identifies ComplianceQuest as one of the 10 Most Innovative Companies in 2019 for building NextGen Quality and Compliance solutions for progressive customers. This award is given to ComplianceQuest for deploying emerging technologies to empower businesses with its EQMS Solutions.


Fastest Growing Native Salesforce Based EQMS Solution – Flexible, Scalable, Versatile and most importantly Reliable

Prashanth Rajendran Wins CEO of the Year Award

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We are delighted to announce that you are a recipient within Acquisition INTL magazine’s upcoming 2019 CEO of the Year Awards. I can confirm that you have been awarded the title of EQMS CEO of the Year 2019 – Southeast USA

10 Fastest Growing Supply Chain Management Solution Providers in 2018

ComplianceQuest is honored to be one of the 10 Fastest Growing Supply Chain Management Solution Providers in 2018 according to The Technology Headlines.

For decades, the manufacturing industry has suffered from the lack of visibility in core areas such as supply chain, quality, and compliance. ComplianceQuest is addressing these issues with a modern cloud approach to Enterprise Quality Management Systems (EQMS) that leverages the technologies of industry 4.0 including Cloud, AI, Machine Learning, Big Data, Data Analytics, and Smart Connectivity.


"ComplianceQuest provides comprehensive capabilities in quality, safety and compliance business solutions to meet global regulatory changes and uncertainty."

ComplianceQuest named in the list of 30 Fastest Growing Companies to Watch in 2018 by CIO Bulletin

Congratulations, Team CQ!

ComplianceQuest is a 100% cloud-based Enterprise Quality Management Software (EQMS). Built using Salesforce.com, it is a tool for accelerating your organization’s growth from anywhere, anytime and through any device. It empowers enterprises to manage quality by collaborating with their supply chains – whether global or local – and even several layers deep, to stay compliant with industry, country, and customer specific regulations. While the company provides support across industries, it specializes in Consumer Packaged Goods, General Manufacturing, Life Sciences, and Oil & Gas.


"ComplianceQuest fast-tracks an organization’s efficiency, safety, and overall performance by combining modern cloud EQMS with the latest technology in collaboration, communication, and social media across the product value chain."

Life Sciences Technology Vendor for 2018

CIO Applications picks ComplianceQuest as a top 25 Life Sciences Technology Vendor for 2018.

In order to help companies seeking competent solutions in the Life Sciences domain, a distinguished panel has reviewed numerous Life Sciences Technology vendors and selected the top 25 vendors in 2018. Companies have been identified based on the quality of their solutions and services as well as customer satisfaction record.

"Our EQMS is a flexible cloud-based system built on Salesforce that is easy to use, implement, validate and be accessible on any device, anywhere, anytime."

USF Fast Growing Company

ComplianceQuest is thrilled to be celebrated as the #3 fastest growing company by USF.

The Fast 56 identifies, recognizes and celebrates the world’s fastest growing USF Bull-owned or Bull-led businesses. The 56 outstanding recipients of this award are picked from hundreds of applicants.


"ComplianceQuest was thrilled to be identified as the #3 fastest growing company amongst these. It is a high honor for all of us at ComplianceQuest and a testament to the commitment to customer success by our CQ team members, our incredible partnership with Salesforce and an amazing product developed by the CQ Team."

Quality Management Solution Providers of 2018

ComplianceQuest wins the 10 Most Recommended Quality Management Solution Providers of 2018 award.

Insight Success identifies ComplianceQuest as one of the 10 Most Recommended Quality Management Solution Providers of 2018.


"ComplianceQuest combines unparalleled experience across multiple industries with comprehensive capabilities in quality, safety and compliance business functions."

Promising Digital Experience Solution Provider 2017


"Using embedded Salesforce tools such as ‘Chatter’, ‘Social Like and Follow’ and community portals, ComplianceQuest’s EQMS improves supplier collaboration, and minimizes manual data and email exchange, to quickly resolve quality and safety issues."

Nikki Willett

Chief Strategy Officer at ComplianceQuest

Best Manufacturing Solution Provider 2018

ComplianceQuest Selected by Xplorex IT Magazine as one of The 10 Best Manufacturing Solution Provider 2018

Xplorex IT (www.xplorexit.com) – Enterprise Technology Magazine has chosen ComplianceQuest (compliancequest.com) for its 10 Best Manufacturing Solution Provider 2018. The positioning is based on evaluation of ComplianceQuest’s offerings for EQMS and other products and services.

The annual list of companies is selected by a panel of experts and members of Xplorex IT’s editorial board to recognize and to promote technology entrepreneurship.


"ComplianceQuest has been on our radar for some time now for stirring a revolution in Salesforce and Cloud products, services and technology space, and we are happy to showcase them this year due to their continuing excellence in delivering top-notch technology-driven solutions,” said Adam Goldstein, Managing Editor, Xplorex IT. “ComplianceQuest’s solutions continued to break new ground within the past year benefiting its customers around the globe, and we’re excited to have them featured on our top companies list."

Best Practices Award 2017

ComplianceQuest’s Enterprise Quality Management Solution is Recognized with Frost & Sullivan’s Entrepreneurial Company of the Year Award

The ComplianceQuest solution is an innovative Enterprise Quality Management System built on the modern cloud architecture leveraging advanced technologies such as collaboration, mobility, artificial intelligence, and machine learning. ComplianceQuest’s decision to use the Salesforce cloud is an astute decision to focus and drive innovation into its solutions while leveraging everything the Salesforce business platform provides today and in the future. The breadth of this timely solution’s offering clearly demonstrates the company’s path-breaking ability to rapidly deliver differentiated value in the market.


"ComplianceQuest’s unified suite of applications outperforms the competition in covering quality, manufacturing, supplier management, customer/field service, health and safety that will drive excellent business value for the customer."

Muthuraman Ramasamy
Research Manager

Customer Value Leadership Award

ComplianceQuest’s Enterprise Quality Management Solution is Recognized with Frost & Sullivan’s North America Customer Value Leadership Award 2019.

Legacy systems that once seemed ideal are facing obsolescence, as they cannot address the rising complexities of today’s markets. Natively built and run on the Salesforce Platform, ComplianceQuest invigorates the industry with a cloud-based approach to quality management. Maintaining a firm customer-first mentality, the company’s solution delivers significant value and ensures customer satisfaction throughout the entire sales and solution lifecycle. Moreover, ComplianceQuest’s consistent growth in revenues, customers, and partnerships is well poised to position the company as a formidable presence in the enterprise quality management systems market. Frost & Sullivan predicts that collective value brought by the company’s strategic partnerships will ignite more interest and prove strategic in years to come.


"For its innovative focus, proven solutions, and strong overall performance, ComplianceQuest earns Frost & Sullivan’s 2019 North America Customer Value Leadership Award."

Muthuraman Ramasamy
Research Manager

ComplianceQuest is celebrating three-fold!

ComplianceQuest is thrilled that to be at No. 163 in Inc. 5000’s list of “Greatest Entrepreneurs and Fastest- Growing Private Companies in America” for 2019!!

We have been inducted into Inc. 5000’s list of “Greatest Entrepreneurs and Fastest- Growing Private Companies in America for 2019”

With an eye-popping growth rate of 2,356.8% over the last 3 years, ComplianceQuest ranks at a very high position at #163 and has further made it to the elite Inc. 500, a subset of Inc. 5000 inductees.

ComplianceQuest has achieved this incredible honor under the strict criteria for revenue growth put forth by Inc. 5000 with less than 4 years of active selling.

The publisher of Inc. 5000, Rich Russey says “Each year the Inc. team gathers data, crunches numbers and compiles the Inc. 5000. The Inc. 5000 is not a mere list of the fastest-growing private companies in America, it’s the backbone of the U.S. economy. These businesses generate hundreds of thousands of jobs, and billions of dollars in revenue, in their home-towns across the country.While the Inc. 5000 issue always focuses on the companies whose growth rates boggle the mind, it also shines a light on the smart marketers who work tirelessly to help these companies achieve and maintain that level of growth year after year. In doing so, these marketers walk side-by-side with the founders and share the innovation that drives their success.


"Our sincere gratitude goes out to our incredible team, valuable partners, our customers and our competitors who push us to bring our “A” game to each interaction."

Greatest Entrepreneurs and Fastest-Growing Private Companies in America for 2020

ComplianceQuest Ranks No. 446 on the 2020 Inc. 5000 with Three-Year Revenue Growth of an Eye-Popping 1000%, putting it on the elite Inc. 500 list, a subset of Inc. 5000.

Inc. magazine revealed that ComplianceQuest is No. 446 on its annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in USA. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent and fast-growing businesses.

Appy Award for Customer Success at Dreamforce, 2019.

ComplianceQuest is honored and humbled to receive the Appy Award for Customer Success at Dreamforce, 2019.

The AppExchange Team at Salesforce selected ComplianceQuest EQMS solution for this incredible award out of 3400+ Apps from the AppExchange listings based on

  • Highest Retention Rate
  • AppExchange Review Metrics

Precision Biopsy

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Linear Health Sciences

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Alzheimer's Association

The Alzheimer's Association is the leading voluntary health organization in Alzheimer's care, support, and research. The Association is committed to accelerating the global progress of new treatments, preventions and ultimately, a cure.


American Cancer Society

The American Cancer Society (ACS) is a nationwide voluntary health organization dedicated to eliminating cancer. Established in 1913, the society is organized into eleven geographical divisions of both medical and lay volunteers operating in more than 900 offices throughout the United States.


NAMI (National Alliance on Mental Illness)

The National Alliance On Mental Illness is a nationwide grassroots advocacy group, representing people affected by mental illness in the United States. NAMI provides education and advocacy by shaping public policy for those suffering the effects of mental illness.


Susan G. Komen Breast Cancer Foundation

Susan G. Komen is the largest and best-funded breast cancer organization in the United States. From its inception in 1982 up to 2010, Komen has spent nearly $1.5 billion for breast cancer education, research, advocacy, health services, and social support programs in the U.S. and through partnerships in more than 50 countries. Today, Komen has more than 100,000 volunteers working in a network of 124 affiliates worldwide.


AIM for Seva

The All India Movement (AIM) for SEVA (Service) is not just a ‘schooling’ initiative. It is an integrated community development program, reaching out to rural and tribal children across 16 Indian states.  AIM for Seva helps tackle the problems related to rural education through the unique concept of a Free Student Hostel (Home).


Girl’s Rock Camp of St Petersburg

The Girls Rock Camp is a grassroots movement that uses music as a medium to promote self-confidence, creativity, and a sense of community amongst girls and young women ages 7-17.  The camp is led by an all female-identifying staff who offer music lessons, self-defense classes, zine workshops, lyric and creative writing workshops, yoga and meditation exercises, and so much more.


Prarambhika Titli

200 underprivileged children are educated free of cost. They are provided with all the books, stationery, and periodic health check-ups as well. They have a fully equipped classroom and most of them enjoy being able to get respite from the scorching heat for the 2 hours that they are in school.


Akshaya Patra - Feeding Hungry Kids

This organisation strives to eliminate classroom hunger by implementing the Mid-Day Meal Scheme in the government schools and government-aided schools in India. Alongside, Akshaya Patra also aims at countering malnutrition and supporting the right to education of socio-economically disadvantaged children.


Hope Children's Home – Tampa

Founded in 1968, Hope Children’s Home has rescued nearly 5,000 children between the ages of infant to 18 years of age. Most of these children have been discarded, abused, unwanted, or orphaned although some of the children have simply come out of a situation where a parent just needed help.



Carahsoft is The Trusted Government IT Solutions Provider®. As a top-performing GSA Schedule and SEWP contract holder, Carahsoft serves as the master government aggregator for many of its best-of-breed technology vendors, supporting an extensive ecosystem of manufacturers, value-added resellers, system integrators and consulting partners committed to supporting the public sector.


Dragonfly Consulting, LLC.

Dragonfly Consulting, LLC. was incorporated in August of 2010. The partners, Nanci Hayward and Cherie Grishin, have decades of experience in the biologics industry. Additionally, Ms. Hayward has a thorough knowledge of transfusion medicine, laboratory science, clinical trials, and central laboratories. Ms. Grishin specializes in operations, budgeting, process development / improvement and business strategy. Both partners routinely fill the role of Authorized Official and have opened multiple blood banks and plasma centers. Together they form a team able to assist the client in driving new business processes, improve the efficiency of current business processes and train / mentor staff towards the client’s vision.


Vanenburg Software

Vanenburg Software is a personalized Enterprise (ERP) solutions provider which takes care of our cloud based infrastructure which helped us to design future proof IT environment in cloud enabling the ease of adoption into our client environment.


USDM Life Sciences

USDM is a leading risk management, technological innovation and business process optimization firm for the life sciences industry. Its a regulatory compliance provider that ensures all our products are in compliance with the regulations. This alliance helped us to design cost effective GXP-compliant solutions.


Quality Consulting Group

Quality Consulting Group is a Customer Support provider in Puerto Rico and Costa Rica. We are partnered with QCG to strengthen our market reach and the ability to provide world class, localized support to customers in Puerto Rico and Costa Rica. The local experience and competence that QCG brings to the table, coupled with the depth, versatility and efficiency of implementation that ComplianceQuest offers is unparalleled.



Gerent is a strategic advisory firm which helps manufacturers with implementation of Salesforce solutions. Gerent has been successfully implementing technology solutions for both discrete and process manufacturers for the past 11 years. Gerent’s comprehensive services enable businesses of all sizes and markets to achieve their customer success goals using Salesforce solutions.


Wipro Limited

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 175,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.


Co serve

Co serve is an Application Support provider in the regions of Indian sub-continent, South-East Asia and the Middle East. Compliance and regulation policies are ever-evolving in these regions. The objective of our alliance is to bring a robust EQMS solution built by quality experts and implemented and supported by local experienced technology consultants.



Atos provides a comprehensive suite of cloud and Salesforce-based solutions. This includes test automation, continuous integration, and development (CI/CD), DevOps automation, and automated support and monitoring driven by SyntBots®. This alliance was made to drive success for our mutual customers via reliable, scalable and cloud-native EQMS solution.


Mission of Love, Zambia

The mission is to empower the local church and village community to meet the great need of the many orphans and widows through the development of an orphanage. This mission is located deep in the heart of the bush of Zambia, 2 hours away from the closest small town called Kalomo.

Mission of Love, Zambia

Yogdaan Foundation, Nepal

Culture Through Compassion. An NGO that works selflessly to build shelters for earthquake victims in Nepal. Yogdaan endeavors to get disaster relief to areas that need it the most and that have been hit the hardest.


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