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The only AI-powered Middle Office Platform that unifies PLM, QMS, EHS, and SRM into a single, intelligent solution
Product Lifecycle Management
Enable cross-functional collaboration and accelerate your product lifecycle with a cloud-based platform for innovation
Design Process and Quality System Development Tools in Product Lifecycle
Design Quality
Get full visibility over your product design processes and make collaboration easy to get your products to market faster, compliantly
Design Quality: Connecting Design to Documentation
Complaints Management
Transform customer complaints to valuable sources of insights for continuous improvement through smart automations and integrated regulatory reporting
Challenges with Triage and Investigation in Complaints Management Process
Document and Learning Management
Say goodbye to paper! Modernize your processes with connected document, training, and change management
Manufacturing Challenges and Industry Trends Towards Digital Transformation
Quality Management
Transform quality into an enabler: boost efficiency, increase satisfaction, and trim costs with a fully connected, AI-powered quality management solution
Frost Radar for Quality Management Systems Names ComplianceQuest Leader
Risk Management
Enable risk-based thinking throughout your quality processes with a fully integrated risk management solution
Automation of the Risk Management Lifecycle with AI and Analytics
Supplier Management
Increase supplier performance, reduce costs, and streamline your supply chain with integrated supplier quality and collaboration tools
The Ultimate Guide to Next-Generation Supplier Management [e-Book]
Safety Management
Identify and minimize safety events. Prevent accidents, safeguard workers, and ensure their well-being and health
Safety Essentials: Key ‘Must-have’ Components for Safety Management at Any Enterprise
Environment and Sustainability
Proactively and accurately monitor and measure your company’s impact on the environment to improve performance and reach your environmental and sustainability targets
Environmental & Sustainability Management
Electronic and Automated Approach to Audit Management
Managing the Tools of the Trade
Manage Operational Risk Tracking, Evaluation, Mitigation and monitoring
Leveraging CAPA for Continuous Improvement
Ensure your laboratory is compliant with systematic and efficient laboratory investigations
Incident Reporting and Management
Organization, Collaboration and Governance for Efficient Changes
Conduct smart management review meetings with a tower of data to improve your quality and safety systems
Gain 360 degree vision into enterprise wide Safety risks
Enhance Safety and Compliance with Smarter Chemical Management
Ensuring Quality across Departments & Locations
Partner With Suppliers And Vendors To Improve Quality And Safety
Create Loyalty by Addressing Customer Complaints Smartly
Bring Consistency to Permit Practices
Make it easy for your people to manage, track and analyze environmental and sustainability metrics
Bring higher quality products to market quicker with design controls, projects & DHF
Streamline Permit Management and Ensure Compliance
When Learning Propels Organizational Growth
Improve efficiency, productivity, and compliance with a solution designed for today's diverse workforce learning styles
Strategically manage the complete lifecycle of your product
Efficient Waste Management for Compliance & Sustainability
Relevant Information within reach - Always.
Assuring Quality Products and Services
Self-guided Product Tours
Product Demo Videos
Pricing
ComplianceQuest covers the whole spectrum of customers, industries and regions across the world. Whether it is a small, medium or enterprise sized manufacturer, companies choose ComplianceQuest for its end-to-end Product Lifecycle, Quality, Safety and Supplier Management Solutions.
Salesforce
Leveraging AI to Create a Safer Workplace Environment
Why an EHS Solution Built on Salesforce Works Better Than One Built on AWS or Azure
CQ Platform
Humans: The Real Superheroes of Artificial Intelligence (AI) in Quality Management
Recent Blogs
Recent Infographics
Recent Case Studies
Featured Case Study
ComplianceQuest Medical Devices QMS Success Stories eBook
Recent Checklists
Featured Checklist
Complaint Handling Process for MedTech and Life Science Companies
Course Offerings
Recent CQ Guides
Featured CQ Guide
Datasheets
Brochures
Demo Center
Podcasts
Podcast
Aphria (now Tilray) CIO talks about their implementation of ComplianceQuest, Rootstock and Salesforce
Videos
Recent Webinars
Webinar
Unlocking the Value of Complaints
Recent Whitepapers
Whitepaper
Why You Need to Digitally Transform Your QMS
Recent Compliance
Compliance
The Ultimate Guide to ISO/IEC 17025:2017 Compliance
Infographic
Safety Technology Trends to Watch in 2023 (Infographic)
Recent Toolkits
Featured Toolkit
Data-driven Safety – Strategic Resources for Monitoring of Key Performance Indicators
Events and Webinars
Events
Upcoming Webinars
Featured Event
Medical Device & Manufacturing East
20 May, 2025
New York, NY
About
About ComplianceQuest
Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality, Safety, and Supplier management platform, built on Salesforce.
Our connected suite of solutions helps businesses of all sizes increase quality, safety and efficiency as they bring their products from concept to customer success.
Meet the Leadership Team
Careers
Where Your Career Takes Flight: Join our dynamic team and be part of an innovative, collaborative and rewarding workplace culture.
Corporate Citizenship
Impact Through Action: How the ComplianceQuest team supports social causes and community engagement
Customers & Testimonials
Newsroom
The Pulse of ComplienceQuest: Our newsroom shares stories of innovation, progress, and change
Partners
Stronger Together: How our partnerships drive success and innovation
Upcoming Events
Key Takeaways
From supplier contracts to customer complaints, a business has to deal with records and documents across every function. Many times, multiple teams need to access the same document and end up creating their own versions, causing confusion later — as keeping track of the changes can become difficult in a manual or siloed system.
Additionally, this lack of document version control has an impact on the quality of customer service due to mismatch in data, delays in accessing the right information, difficulty in collaborating especially remotely and poor response to customer queries. Compliance with regulatory requirements of document management is another challenge when outdated, legacy document management systems are used. Protecting customer confidentiality can also become difficult in the case of on-premise document management systems.
The reasons for this are straightforward:
Efficient Storage: Storing reams of papers and files can occupy space and make retrieving the correct document extremely difficult. Also, regulators require a document trail for change management, and this adds complexity to the management of paper documents. An electronic storage system makes it easier, but here too, multiple versions may start floating in the absence of a centralized system. A well-designed document management system must simplify storage, retrieval, tracking, as well as archiving and deleting as needed, by creating a central repository of all documents with proper filing systems.
Improved Collaboration: Even remotely located teams can access the same documents, make changes, get them reviewed and approved, all in one place with a cloud-based document management system. It also allows for tracking changes with information on who made the changes and when. This allows for corrections and retrieving previous versions in case of any errors.
Privacy and Security: A document management system also allows you to set access rights so that only authorized entities can access the documents. This is also a regulatory requirement. Therefore, with a document management system, you can improve compliance while assuring customers’ information privacy by preventing unauthorized access.
Workflow Integration: Being cloud-based, a document management system like the one from ComplianceQuest can be integrated with the rest of the quality management system workflow. This is a great asset when responding to customer queries as other related data can also be accessed from within the system in a timely manner for improved service quality. Similarly, updated information becomes available to all the relevant functions for further action and improvement.
The need for greater efficiency and improved customer service is driving growth for the overall global Document Management System market. It is projected to grow at a CAGR of 13.05% from USD 5.51 billion in 2020 to USD 11.47 billion by 2026.
Huhtamaki, a Finnish food packaging company, operating in 81 sites across 35 countries, offers paper and plastic disposable tableware for quick-serve and fast-casual restaurants. The company did not have a centralized document management system or an automated process for complaints handling. They were using a patchwork of manual systems, including email, Lotus Notes and Microsoft Excel and Access, but due to poor access to critical documents, data, facts and figures, addressing customer complaints was becoming difficult. The company has 22 food service sites across the globe, and the company’s legacy system was getting stretched.
The key challenges faced by the company were:
By implementing ComplianceQuest’s cloud-based Document Management System and Complaint Management solution, the company streamlined and automated the end-to-end quality management process.
In fact, the company realized that the first step to the digital transformation of quality processes was implementing a document management system.
Thanks to ComplianceQuest’s DMS, Huhtamaki has experienced the following tangible benefits:
Additionally, the quick generation of reports and dashboards is also enabling decision-makers to have site-level visibility — by product or complaint type.
Specifically, the document management system helped with the following:
“You don’t realize how hard life is without a great quality management system until you have one”– Customer Quality & Compliance Director, Huhtamaki
The ComplianceQuest Document Management System is a comprehensive solution aligned to various regulatory requirements including ISO 9001 and GxP standards. A few key features include:
The ComplianceQuest Document Management System is part of its Salesforce-based enterprise-wide quality management system, aimed at improving the overall quality of processes across the organization. The integrated DMS workflow helps with sharing and standardizing best practices across the organization. It also helps with the automation of new processes as the business scales.
By being tightly coupled with ComplianceQuest’s Training Management Solution, it also enables the team to be current with the latest policies and SOPs. The DMS notifies employees when CAPA-driven processes or work instructions change and enables effortlessly tracking of all appropriate reviews that have occurred. Employees can respond to audits with detailed data on who has been trained on new/updated documents.
To find out more, request a demo here: https://www.compliancequest.com/online-demo
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