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Enable cross-functional collaboration and accelerate your product lifecycle with a cloud-based platform for innovation
Design Process and Quality System Development Tools in Product Lifecycle
Get full visibility over your product design processes and make collaboration easy to get your products to market faster, compliantly
Design Quality: Connecting Design to Documentation
Transform customer complaints to valuable sources of insights for continuous improvement through smart automations and integrated regulatory reporting
Challenges with Triage and Investigation in Complaints Management Process
Say goodbye to paper! Modernize your processes with connected document, training, and change management
Manufacturing Challenges and Industry Trends Towards Digital Transformation
Transform quality into an enabler: boost efficiency, increase satisfaction, and trim costs with a fully connected, AI-powered quality management solution
Frost Radar for Quality Management Systems Names ComplianceQuest Leader
Enable risk-based thinking throughout your quality processes with a fully integrated risk management solution
Automation of the Risk Management Lifecycle with AI and Analytics
Increase supplier performance, reduce costs, and streamline your supply chain with integrated supplier quality and collaboration tools
The Ultimate Guide to Next-Generation Supplier Management [e-Book]
Identify and minimize safety events. Prevent accidents, safeguard workers, and ensure their well-being and health
Safety Essentials: Key ‘Must-have’ Components for Safety Management at Any Enterprise
Proactively and accurately monitor and measure your company’s impact on the environment to improve performance and reach your environmental and sustainability targets
Environmental & Sustainability Management
Electronic and Automated Approach to Audit Management
Managing the Tools of the Trade
Manage Operational Risk Tracking, Evaluation, Mitigation and monitoring
Leveraging CAPA for Continuous Improvement
Ensure your laboratory is compliant with systematic and efficient laboratory investigations
Incident Reporting and Management
Organization, Collaboration and Governance for Efficient Changes
Conduct smart management review meetings with a tower of data to improve your quality and safety systems
Gain 360 degree vision into enterprise wide Safety risks
Enhance Safety and Compliance with Smarter Chemical Management
Ensuring Quality across Departments & Locations
Partner With Suppliers And Vendors To Improve Quality And Safety
Create Loyalty by Addressing Customer Complaints Smartly
Bring Consistency to Permit Practices
Make it easy for your people to manage, track and analyze environmental and sustainability metrics
Bring higher quality products to market quicker with design controls, projects & DHF
Streamline Permit Management and Ensure Compliance
When Learning Propels Organizational Growth
Improve efficiency, productivity, and compliance with a solution designed for today's diverse workforce learning styles
Strategically manage the complete lifecycle of your product
Efficient Waste Management for Compliance & Sustainability
Relevant Information within reach - Always.
Assuring Quality Products and Services
ComplianceQuest covers the whole spectrum of customers, industries and regions across the world. Whether it is a small, medium or enterprise sized manufacturer, companies choose ComplianceQuest for its end-to-end Product Lifecycle, Quality, Safety and Supplier Management Solutions.
Leveraging AI to Create a Safer Workplace Environment
Why an EHS Solution Built on Salesforce Works Better Than One Built on AWS or Azure
Humans: The Real Superheroes of Artificial Intelligence (AI) in Quality Management
ComplianceQuest Medical Devices QMS Success Stories eBook
Complaint Handling Process for MedTech and Life Science Companies
Audit Management
Aphria (now Tilray) CIO talks about their implementation of ComplianceQuest, Rootstock and Salesforce
Unlocking the Value of Complaints
Why You Need to Digitally Transform Your QMS
The Ultimate Guide to ISO/IEC 17025:2017 Compliance
Safety Technology Trends to Watch in 2023 (Infographic)
Data-driven Safety – Strategic Resources for Monitoring of Key Performance Indicators
American Society of Quality Lean Six Sigma Conference
23 Feb, 2025
Phoenix, AZ
Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality, Safety, and Supplier management platform, built on Salesforce.
Our connected suite of solutions helps businesses of all sizes increase product, quality, safety, and supplier as they bring their products from concept to customer success.
Where Your Career Takes Flight: Join our dynamic team and be part of an innovative, collaborative and rewarding workplace culture.
Impact Through Action: How the ComplianceQuest team supports social causes and community engagement
The Pulse of ComplienceQuest: Our newsroom shares stories of innovation, progress, and change
Stronger Together: How our partnerships drive success and innovation
At ComplianceQuest, our product and customer success teams continuously engage with quality engineers, quality leaders and risk management professionals. Through these conversations, we try to understand the common challenges they face on an ongoing basis.
One of our questions was: what is slowing down your non-conformance and CAPA management process? The answers mostly revolved around the following:
These conversations and structured interviews with quality teams led us to design CQ.AI and our approach of using AI to solve real issues faced by quality departments. In this blog, we focus on how we use AI to drive speed into process of dealing with a non-conformance.
For the product team at ComplianceQuest, it was critical to design AI capabilities that could drive business value.
We truly wanted to build a solution that would empower quality and safety managers – and, in fact, all users across your organization – to improve efficiency, decrease errors, and free up resources. Sign up for a demo of our powerful AI capabilities today!
Implementing the appropriate corrective and preventative actions (CAPAs) is key to continuous improvement, but it is not possible without the early detection and correct handling of non-conformances (NCs), which requires vigilance and complete visibility into quality data.
Let’s say a non-conformance was detected with the latest lot of finished products based on product specifications. A Quality Engineer would have to classify the non-conformance and assign a risk to it which can be a greatly subjective decision. If the Quality Engineer is using ComplianceQuest, then an automatic recommendation for the category and risk priority of the non-conformance would be available to help in decreasing the chances of an error due to decision bias.
Upon reviewing non-conformance records, a Quality Manager would then have to determine if this is (or can become) a reoccurring issue with this particular product and what action should be taken. This would normally mean sifting manually through previous records, going through previous non-conformances, and trying to spot a trend, which can be time-consuming, subjective, and frustrating. Again, ComplianceQuest makes this process much easier by automatically identifying similar NC records and showing them to the Quality Manager with a score to determine reoccurrence and recommend escalation to CAPA.
If the non-conformance requires a CAPA to be opened, then a Quality Manager will need to begin an investigation to get to the root cause. But before opening a new investigation, the Quality Manager will need to make sure there isn’t a similar investigation that is already ongoing. Again, this means sifting manually through previous records, which can be time-consuming and frustrating except with ComplianceQuest. The platform automatically identifies similar CAPA records and allows the manager to directly link the CAPA record in question to an existing investigation to minimize duplicate entries and redundant work.
With this type of support, quality managers can truly implement a proactive approach that introduces continuous improvement to processes before major incidents and events, significantly decreasing the risk of non-compliance and the cost of quality.
Improving NC and CAPA Processes with AI
Try ComplianceQuest’s Nonconformance and CAPA Management solution, which is a part of our EQMS product suite, to experience the power of real AI. Watch the demos here:
https://www.compliancequest.com/demo-video/nonconformance-issues-management/https://www.compliancequest.com/demo-video/corrective-and-preventive-actions-management/
In our next blog as part of our Applied AI series, we’ll be talking about the role of AI in handling safety incidents.
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