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The only AI-powered Middle Office Platform that unifies PLM, QMS, EHS, and SRM into a single, intelligent solution
Product Lifecycle Management
Enable cross-functional collaboration and accelerate your product lifecycle with a cloud-based platform for innovation
Design Process and Quality System Development Tools in Product Lifecycle
Design Quality
Get full visibility over your product design processes and make collaboration easy to get your products to market faster, compliantly
Design Quality: Connecting Design to Documentation
Complaints Management
Transform customer complaints to valuable sources of insights for continuous improvement through smart automations and integrated regulatory reporting
Challenges with Triage and Investigation in Complaints Management Process
Document and Learning Management
Say goodbye to paper! Modernize your processes with connected document, training, and change management
Manufacturing Challenges and Industry Trends Towards Digital Transformation
Quality Management
Transform quality into an enabler: boost efficiency, increase satisfaction, and trim costs with a fully connected, AI-powered quality management solution
Frost Radar for Quality Management Systems Names ComplianceQuest Leader
Risk Management
Enable risk-based thinking throughout your quality processes with a fully integrated risk management solution
Automation of the Risk Management Lifecycle with AI and Analytics
Supplier Management
Increase supplier performance, reduce costs, and streamline your supply chain with integrated supplier quality and collaboration tools
The Ultimate Guide to Next-Generation Supplier Management [e-Book]
Safety Management
Identify and minimize safety events. Prevent accidents, safeguard workers, and ensure their well-being and health
Safety Essentials: Key ‘Must-have’ Components for Safety Management at Any Enterprise
Environment and Sustainability
Proactively and accurately monitor and measure your company’s impact on the environment to improve performance and reach your environmental and sustainability targets
Environmental & Sustainability Management
Electronic and Automated Approach to Audit Management
Managing the Tools of the Trade
Manage Operational Risk Tracking, Evaluation, Mitigation and monitoring
Leveraging CAPA for Continuous Improvement
Ensure your laboratory is compliant with systematic and efficient laboratory investigations
Incident Reporting and Management
Organization, Collaboration and Governance for Efficient Changes
Conduct smart management review meetings with a tower of data to improve your quality and safety systems
Gain 360 degree vision into enterprise wide Safety risks
Enhance Safety and Compliance with Smarter Chemical Management
Ensuring Quality across Departments & Locations
Partner With Suppliers And Vendors To Improve Quality And Safety
Create Loyalty by Addressing Customer Complaints Smartly
Bring Consistency to Permit Practices
Make it easy for your people to manage, track and analyze environmental and sustainability metrics
Bring higher quality products to market quicker with design controls, projects & DHF
Streamline Permit Management and Ensure Compliance
When Learning Propels Organizational Growth
Improve efficiency, productivity, and compliance with a solution designed for today's diverse workforce learning styles
Strategically manage the complete lifecycle of your product
Efficient Waste Management for Compliance & Sustainability
Relevant Information within reach - Always.
Assuring Quality Products and Services
Self-guided Product Tours
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ComplianceQuest covers the whole spectrum of customers, industries and regions across the world. Whether it is a small, medium or enterprise sized manufacturer, companies choose ComplianceQuest for its end-to-end Product Lifecycle, Quality, Safety and Supplier Management Solutions.
Salesforce
Leveraging AI to Create a Safer Workplace Environment
Why an EHS Solution Built on Salesforce Works Better Than One Built on AWS or Azure
CQ Platform
Humans: The Real Superheroes of Artificial Intelligence (AI) in Quality Management
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ComplianceQuest Medical Devices QMS Success Stories eBook
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Complaint Handling Process for MedTech and Life Science Companies
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Aphria (now Tilray) CIO talks about their implementation of ComplianceQuest, Rootstock and Salesforce
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Safety Technology Trends to Watch in 2023 (Infographic)
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Data-driven Safety – Strategic Resources for Monitoring of Key Performance Indicators
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American Society on Quality World Conference on Quality and Improvement
04 May, 2025
Denver, CO
About
About ComplianceQuest
Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality, Safety, and Supplier management platform, built on Salesforce.
Our connected suite of solutions helps businesses of all sizes increase product, quality, safety, and supplier as they bring their products from concept to customer success.
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Recently, ComplianceQuest published a blog titled ‘Using ‘Real’ AI in the Complaints Management Process.’ The blog focused on how CQ EQMS was using AI-enabled features and capabilities to streamline the end-to-end Complaints Management Lifecycle from intake to closure.
We also subtly touched upon how AI was not just a buzzword at ComplianceQuest, and how our CQ.AI framework is being used to drive real business value for quality leaders, health & safety teams, and organizations as a whole. At the end of the day, the end user is looking to save time, increase productivity and make faster decisions. The question for our product team was just that: Can we make that happen with AI? What happens under the hood doesn’t matter. One can use all the AI, ML, NLP jargon out there; The real question is – How is the end-user impacted?
For the product team at ComplianceQuest, it was critical to design AI capabilities that could drive business value.
We truly wanted to build a solution that would empower quality and safety managers – and, in fact, all users across your organization – to improve efficiency, decrease errors, and free up resources. Sign up for a demo of our powerful AI capabilities today!
In this blog, we focus on the AI-enabled features and capabilities in our Audit Management Solution.
Audits are an indispensable tool for continuous improvement as well as compliance with quality and safety standards. However, managing the different types of audits, consolidating findings, then acting on findings generated from audits can easily become a challenge, especially if it is needed across different locations.
Let us say the audit manager scheduled an internal audit for a manufacturing site in Chicago. During the onsite audit, the auditor must assign each Audit Finding with a Finding Type (Major, Minor, Opportunity for Improvement) which can be a subjective decision. With CQ, the auditor gets an AI recommendation for the Audit Finding Type based on the description entered by comparing it to similar previous finding in the system.
Once the audit is done, the site manager receives the report of the audit findings. To truly benefit from the audit, the site manager needs to assess the findings, and compare them to previous findings to notice trends or reoccurrences. With CQ there is no need to waste time manually going through previous audit records. The site manager would automatically get a list of similar audit findings with a score for each finding and a recommendation to mark as reoccurring. The manager can then easily start an investigation and escalate to a CAPA if needed.
AI Features for Audit Management
Quality and Safety processes can be complex especially if being performed with legacy systems. These processes can also involve many repetitive tasks or redundant and time-consuming efforts. As a result, employees can feel discouraged and be wary of adopting their organization’s system, which could in turn threaten product quality.
As you’ve seen from the previous use cases we described, the AI in ComplianceQuest is weaved into the platform and works behind the scenes to make quality or safety tasks and processes much easier. More importantly, it is designed to reduce redundant tasks such as duplicate records or actions and automate the most time-consuming tasks such as identifying reoccurring complaints or audit findings.
ComplianceQuest also simplifies quality and safety workflows and helps users go through the process with intelligent next-best-action recommendations (NBA) at every step, in every process. All these features augment the user’s capabilities and significantly enhance the experience for anyone that interacts with the platform, increasing adoption, efficiency and reducing errors.
The platform also comes with AI features that help non-frequent users. In addition to offering NBAs for every process, the platform comes with a personalized user interface for each user that shows them their pending tasks and trainings. The interface offers an AI assistant to help employees report issues they encounter on the job; as the employee is entering the description of the event, the AI assistant quickly identifies the reported issue as a Complaint, Safety Incident, or Change Request based on the description provided.
In summary, when using CQ, users spend significantly less time searching for data they need or performing repetitive tasks, they are guided through every step for increased efficiency and are served up predictive analytics for better decision making, all in an extremely user-friendly interface.
Try ComplianceQuest’s Audit Management solution, which is a part of our EQMS product suite, to experience the power of real AI. Watch the demo here: https://www.compliancequest.com/demo-video/audit-management-process/
In our next blog as part of the Applied AI series, we’ll focus on how AI is being used to streamline, automate, and speed up the Nonconformance and CAPA Management Process.
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